Malindo Air

✅ Trip Verified | Kuala Lumpur to Melbourne via Bali. I have flown with Malindo several times in the past and always thought of them as a good intermediate airline that represented value for the money. Not as cheap as Air Asia and not as expensive as Malaysia Airlines. Their food was OK, there was a free baggage allowance and the seating and legroom are slightly more generous than some. My recent experience, however, was diabolically bad. It started at the check-in where I was told that I would have to pay over AUD $300 if I wanted to take my suitcase because I had not booked it online. So I was forced to leave it behind at the train station in a locker. Then there was the meal which had suffered a huge quality drop off. The transit at Bali required 2 bus trips from the plane to the terminal and back not to mention a massive walk from one end of the complex to the other and back. Regrettably, they now go the bottom of my list and are the airline of last resort.

Not Verified | Kuala Lumpur to Kota Kinabalu. It was quite an enjoyable flight. Cabin crew and ground service were very friendly. After takeoff, there were served a welcome drink. The food was just normal. It was a cake or something. The seat was quite comfortable too as the aircraft is just 1 year old. I’ve been on Malindo Air two times, once was Kuala Lumpur to Singapore. Overall, I still recommend this airline. It’s cheap and well serviced.

✅ Trip Verified | Kuala Lumpur to Perth. I am very unhappy with the unavailability of the inflight entertainment system on business class. Totally unacceptable to have it not working on both going and returning flights to/from Perth. I was traveling with wife and 2 kids and was relying on availability pf entertainment system to keep our trip enjoyable. I feel cheated by the expensive fare.

✅ Trip Verified | Jakarta to Penang via Kuala Lumpur. A very bad experience flying with malindo, firstly during my connection flight we having delays more then 1 hours. It become worst when we arrived at Penang we found our baggage were missing. Until now from Malindo only email us that they cannot found our baggage.

✅ Trip Verified | Kuala Lumpur to Perth. Boeing 737s are not, perhaps, everyone's choice for a flight of over five hours though this was comfortable enough, the leg room markedly superior to that offered in wide-bodied jets operated by gulf-based airlines. Fortunately I was pre-warned to allow a minimum of two hours for check-in, and I needed every minute. Malindo use a generic facility at KUL that can best be described as pedestrian. Worse still, immigration. The big let down, however, was the rostering of an aircraft from the Batik Air pool without IFE. Not the first time this has happened when flying with this airline. Remember to take a book.

✅ Trip Verified | Bangkok to Bali via Kuala Lumpur. Very bad customer service! Lady at the airport behind the customer helpdesk looked like she was mad at me for not understanding her bad English. Added luggage through their website, but the ticket number was wrong and they would not allow me to check in my bags under my name unless I pay 4 times the normal amount! I refused and had to take stuff out of my bag to get under 7.5 kg and leave it on the airport! Thank you but never again Malindo Air!

✅ Trip Verified | Kuala Lumpur to Lahore. This is the worst airline I have ever encountered. They cancelled my flight without any notice and it's been more than 1 month, they still won't refund my money. Contacting customer care is useless because they never give a reply other than "your issue has been forwarded to the relevant departments" more than MYR 1000 and they have eaten all my money. I have no idea why such a fraudulent airline is still allowed to operate. I searched on Google for a feedback number since they are extremely efficient on email and I found more customers whose flights had been cancelled by Malindo and the airline has not reimbursed them and some flights had been cancelled 3 months ago and efficient* and concerned Malindo won't give the money back.

✅ Trip Verified | Bengaluru to Denpasar via Kuala Lumpur. Such an awful operation., they never tell you what kind of baggage allowance you have during online reservation, let alone the amount of money they want to charge you at the counter for each kg of "excess baggage" which turned out to be almost $800 for 28 kilos combined between 2 travelers, even though we had attempted to pay the much smaller amount at web check-in 12 hours earlier when their own website's technical issues would not let it go through. And then they tell you to speak with a reservations person when there is clearly no one available in person or over the phone at the time of the flight.

✅ Trip Verified | Denpasar to Kuala Lumpur. Malindo is the worst airline I’ve ever had to deal with! Our flight was supposed to be at 12:25. Got there early, waited in a very long line for an hour only for them to tell us there’s no more seats because the checking attendant wasted another hour on her phone to check about my passport. They put us on another flight leaving at 15:25 that was supposed to leave from gate 2. We get there to board and they have no clue where are real gate is supposed to be. We figure out that now it has been changed to gate 6A when in fact the flight from there is leaving for another destination. Here we are 30 mins past our second flight time and still no idea what time our plane is going to start boarding!

✅ Trip Verified | Melaka to Langkawi. It was my first ride with Malindo, I was carrying my 4 years old youngest niece, at the same time I'm also taking care of my mum upon reaching the destination, one of the flight attendants who saw me taking care of both the youngest and the eldest at the same time, immediately he send me the baby stroller that I've already checked into the cabin (before luggage picking up), the little action helped to ease my burden at the point of time. My immediate response, Wow. The excellent and warm hearted service. Thumbs up to the flight attendant's Wow and warmth service, that wins the customer's heart.