Malaysia Airlines

This was only a 40 mins flight but we had a delay, this was no worry for us because we had 6 hours connection, but one of us only had and hour so it was very tight to get food, the flight was not as good as on the way here but the flight was still good, it was busier and the cabin crew were still as nice, they served us one drink round and dates and peanuts, they also gave us blankets if needed. I recommend Malaysia airlines.

Courteous service, good leg room, average food (soggy roll). Four hour delay in Kuala Lumpur with no explanation until on the plane, this is not good enough, it is a common courtesy to communicate. I couldn't even find a place on their website to provide feedback.

Flew Perth - KL (return). Both flights were good, nothing remarkable or special. Seats were fine, legroom somewhat tight but there was good recline. Food was good by airline standards. IFE is a bit of a let down compared to Cathay - touchscreen was often unresponsive (although can be circumvent by using the remote), choice of movies was healthy, but limited - although there were some that did catch my eye. Cabin crew were courteous and professional except for one time where I noticed a cabin crew instructing a passenger on how to use infant seatbelts during the screening of the safety video. Other than that, I'm a satisfied customer.

Can't fault the cabin crew, good service and tasty meals. Flew Business Class, was kept waiting with no communications at check in due to the ash cloud following an eruption nearby. Very poor service at airport, not treated like a premium passenger at all. Not 5 star!

We flew from Melbourne to Kuala Lumpur, then Kuala Lumpur to Beijing. On both legs we found the staff to be lovely and helpful. The food was plentiful and we enjoyed it (though we are not fussy like some). The inflight entertainment has heaps of choice between movies to games etc. I didn't go to my phone or book once. I recommend this airline, we received good service.

In all the chaos at Bali Airport due to its 24-hours closure for the volcano, Malaysia Airlines didn't bother to open information desk for passengers who couldn't fly one day before. Terrible mess at check-in counters of passengers who missed 3 flights from Bali yesterday, with passengers leaving on time. Unprofessional and with ignoring guests comfort and convenience. Long queues and nil information for passengers.

Can I just remind Malaysian Airlines that when you become a member of One World your customers expect seamless recognition of points etc. The family are One World members with British Airways and decided to take a last minute school break to Amsterdam, 2nd June, MH16 and were accepted for MH upgrade at not a cheap offer. The crew were fabulous, aircraft had seen better days and seat was very poor. Return on MH 19, 10th June was exactly the same format. Now comes my gripe, no avios or tier points awarded and despite the best efforts of MH Upgrade team nobody from Enrich answers emails or picks up the phone. I really would expect better service and will think twice about using them again.

Initially booked flight in economy at a great price and was invited to bid for an upgrade to business which I did and was accepted (overall price bid for this seat was exceptional). Given priority at Sydney airport check-in/immigration and access to the business lounge which was a lovely touch. Business class seats were roomy and very comfortable. Staff were pleasant, nothing was any trouble and food was really tasty (Nasi Lemak and gorgeous Malaysian chicken/beef skewers later in the trip before landing). If MAS can maintain this standard, they are on a winner. A very enjoyable flight.

CAN-KUL-AMS on return business trip recently, on a very low price. The service was very good in all flights. Cabin crew are very friendly, attentive and efficient. During the long-haul fight, cabin crew keep the passenger hydrated by serving beverages. KUL-AMS on Boeing 777-200, legroom was very large, seat was comfortable yet old, but IFE display very poor (content are rich). CAN-KUL A330-300 legroom was ok, IFE very good, seats new and comfortable. The food were also great, I would recommend the Nasi Lemak. Check-in was efficient. Great to see that the cabin was quite full in all lags.

Quick and speedy checking at Adelaide airport, access to the Qantas Lounge. Overall a great flight. Malaysia Airlines crew do a great job, the service was friendly and food excellent. IFE had a decent number of recent movies to pick from. Seat on the A330 is an angled flat bed not a lay flat, but for a daytime flight this isn't a issue.