Malaysia Airlines

If I could rate the ground service even lower than 1 star, I would rate a negative. I do not intend to put all other staff off, when the terrible ones were only a few out of tens of thousands. But I was refused a check in service prior 50 minutes before departure with no check in baggage. What's more agonising is that the person before me was checking in to the same flight. The ground staff was in yellow suit sort of uniform believed to be an officer, an officer who is supposedly a role model to all told me in Bahasa Melayu that they would not check me in unless it's 40 minutes before the flight, I pointed at the clock and replied it is now more 50 minutes before the flight, he raised his voice and said "who do you think you are that we should check you in?" Well my review is that if the morale and capability of staff members of this airline is as such, why bother settling for mediocrity

I flew business class Dublin to KL via London Heathrow. This review is for the London to KL on the A380. I was very happy with the outbound flight as the service was impeccable and I had the bonus of an aisle seat in the middle with no one beside me. The return journey was a different story. The cabin crew and food were remarkable and was up to the usual high standards. However the seating arrangement was far from ideal for the single traveller. I requested one of the middle aisle seats so that I won't have to climb over anyone and no one will be climbing over me to get out. None available and I got an aisle seat next to a window seat. The person sitting next to me certainly spoiled the trip. Twice when getting out of his seat and getting back in he hit my shin with his heel, ok it may be an accident but common courtesy would suggest saying sorry but not a word from this individual. Granted Malaysia Airlines is not responsible for this but their seating configuration does not consider single travellers who may want some privacy after forking out to fly business class. For this reason alone I will not choose Malaysia Airlines for my future travel if I am paying extra to fly business class. Such a pity as they have some of the best food and cabin crew in the airline industry.

I travelled with my 20 month old son for which I paid for a separate seat. The cabin stewards were unhelpful, unfriendly and showed no interest whatsoever in me or my son. There was no children's food available. They would not allow me to put my child's antibiotics in the fridge. The steward on the first leg of the flight was rude and offhand. On the second flight staff gave the impression we were a nuisance. The food is generally of a poor standard and my child is not a fussy eater but the snacks were very unhealthy. The first flight from Auckland to KL had not been cleaned properly. Selection of children's TV was very limited.

LON to KUL I had an upper deck exit row seat. The legroom was great, seat a bit hard after 13 hours. Service and food good, IFE average. KUL to BNE flight uneventful, food average at best - on time arrival.

Smooth check-in. The lounge was comfortable with a reasonable food and drink offering. The boarding process was very quick. Only juice and water were offered as a welcome drink, but a full range of beverages was available once underway. The seat was comfortable for a daytime flight, but there was not a lot of storage in-seat. The service was efficient but generally a bit distant. We were served a large lunch and a snack on the 8 hour flight, both fine. The flight operated on time and was a very good experience for the price.

The premium seats (front/exit rows standard economy class) are comfortable, only complaint is with the middle armrest, if we could have lifted them we would have had more room to be able to sleep. Unfortunately it houses the tables, so this was not possible. Food was lovely and there was enough, wecdidn't ask for anything further or felt hungry. Staff were lovely. Basic amenities given and the entertainment on offer was sufficient.

MH1446 Kuala Lumpur to Langkawi. Mostly transit pax as informed by ground crew the flight is only around 30 passengers. IFE offered latest movie, and given that its a short flight only juices and nuts is provided. legroom tight but seat is comfortable.

I used this airline from Heathrow to Darwin return in July, both via KL. The service was on time for all flights, connection at KL easy, baggage transferred, so no worries there. The flight was comfortable and staff very polite and obliging. I had not noticed at booking to change the meals to vegetarian. However the staff on board had vegetarian food available and ground staff organised it for return flight. Plenty of films. Water and fruit juice was regularly brought round, so we were not dehydrated. I wondered why the window screens were kept down and lights dimmed for majority of the journey? A young child passenger was near me on return journey and I noticed how attentive the staff were to help the parents. In all a faultless journey. Thank you - had the same good service with this airline 2 years ago. Will use again in the future.

I was flying this flight by my enrich miles. It's a good journey. Cabin staff are very good. They don't say you no if they have for serve you. It's really good for airline service. On time take off and Landing.

Economy class on MH89. The last time I flown with them they used to have a peanut and drinks service before serving lunch. They have done away with the peanut round this. Hardware wise, the seats were comfortable and the IFE was okay. There was a choice between beef and seafood. I chose the seafood and it was quite good. Luckily they still have the refreshment service 2 hours prior to landing. Service wise, the cabin crew were courteous and friendly.