Malaysia Airlines

I gave Malaysia Airlines the benefit of the doubt in choosing to fly them from Melbourne to London via Kuala Lumpur. Whilst they were not the cheapest option for this particular trip, I hoped the service I received would reaffirm my decision in booking with them. Timeliness doesn't seem to be a big issue. The crew in Melbourne weren't even at the aircraft by the time the flight was supposed to be boarding and the situation at KUL doesn't help with security being at the gate of the flight. The aircraft were perhaps the biggest let down with both the A330 and A380 interiors being dirty, damaged and looking in worse shape than they should be for their age. Seat cushions appeared to be coming off, there were broken lights at the exits, the pillow I was provided with was stained and PTV screens were dirty and had to be wiped down before they could be used. The food provided was some of the most disappointing I have been provided from an airline.

I flew Kota Kinabalu to Melbourne via Kuala Lumpur. This was my first experience of business class, and the angled lie-flat seats are not worthy of the distain I've seen heaped upon Malaysia Airlines. I found them comfortable enough and well worth the money, even on a relatively short overnight flight. The main meal was good and the second was more of a snack, but still ok. Although the range of recent releases on the IFE was limited, I found something to watch - and on both outward and return flights the flight attendants did not attempt to wrestle the earphones from me before I had finished watching, even though we were very close to landing. The service was fine: but what I really wanted to comment on was that when my first flight to KL was cancelled due to technical difficulties, the airline dealt with the flight reallocation very efficiently. International transfers were called to the counter very quickly and I was put on the next flight. I made the connecting flight - my luggage did not. However, the staff at Melbourne were extremely helpful. Within a few hours my suitcase was in Melbourne and the following day was delivered to my door - four hours drive from the city. Overall I think the airline deserves a better rap than it currently gets.

Sydney to Bangalore via Kuala Lumpur, and I fly this route consistently with Malaysia Airlines mainly due to the good timetable and great pricing. The stopover is only 90 minutes. The A330 from Sydney has the angled seats, but they supply a seat cover with padding which helps make it pretty nice, and a good duvet as well. Obviously angled is not the best but it is fine for me and I won't pay way more just because of this. Food is pretty strong - the satay is a hit, mains are good, dessert is limited but ice cream is always an extra. IFE is great, decent range and always has worked OK for me. I find service to be above average - they are usually friendly and efficient and can't remember a bad experience. My only complaint is the second meal on this 8 hour flight is just too small and always the same (pie and salad) - call me greedy but I want two proper meals in business class on an 8 hour flight. Unfortunately the short haul business class product (KUL-DEL) is below average - they use a Boeing 737 for all flights to India now and it is too small for this sector and time of day. The leather seats are battered an uncomfortable. Food is up to standard, but since all the flights back from India are red-eye's the upright seats are simply not up to par. They used to fly a Boeing 777 from BOM to KUL which had the proper seats and was always full, but they have dropped it back to a Boeing 737 for the overnight flight now - if there was an airline with a better product with a timetable that worked I would probably switch as a result. Overall I recommend Malaysia Airlines and especially at the price - they are reliable and consistent with their product and once you get used to KLIA it is a decent place to transit. Service and food has always been good - they are not top tier by Asian standards but have a perfectly good product for the price and it is nice to have that option.

Kuala Lumpur to Mumbai in Business class. I had last flown with Malaysia Airlines in February 2015 in Business, and had a good if not outstanding experience. I was keen on seeing the new Malaysia Airlines and opted for MH with the MHUpgrade program and was happy to see my offer being accepted. But the new Malaysia Airlines was such a disappointment. They changed the equipment from Boeing 777 to Boeing 737 at the last minute. The aircraft was ancient, with business class seats which seemed straight out of the 90s so much for the new airline. Just one stewardess to cater to a full business class cabin, the menu choices and food presentation seemed like economy class in Singapore Airlines or Cathay Pacific. The quality of food was pathetic and I just ate the bread and left everything else. Of course the stewardess forgot to get my meal and drinks, and only remembered after I reminded her. The seats were so uncomfortable would rather have flown AirAsia and paid more for an exit row seat. If this is the new Malaysia Airlines then this is bang up job indeed. Never again will I subject myself to this torture.

Bangkok to Kuala Lumpur with Malaysia Airlines, and overall the experience was good. However, the food served was below my expectation. If I am not mistaken the main course was called the seafood spaghetti, the sauce was quite bad and was too sour. The seat on the Boeing 737-800 was new, but the space where armrest areas where the table was placed was very dirty.

London to Sydney via Kuala Lumpur, and overall I found this to be a fairly average trip. Whilst Malaysia Airlines did not do anything particularly well, they also did not do anything particularly badly. I did unfortunately have a seat that did not recline properly on the A380 leg. They could improve their inflight entertainment - the section was quite limited.

Malaysia Airlines was the worst experience of an airline. Our inbound flight was rescheduled, and one piece of luggage was lost. Our outbound flight to Kuala Lumpur was delayed 8 hours and our onward flight was delayed 24 hours. All our luggage was missing on the return flight, and we were stuck in Kuala Lumpur 24 hours and Malaysia Airlines refused to provide adequate food. Just £3 towards our food. I had to spend about £200 covering delays. I raised a complaint and have heard nothing to date.

Many passengers Malaysia Airlines felt short changed when the route from Kuala Lumpur to Paris was changed from A380 to Boeing 777 since August 2015. If I had known it before purchasing the air ticket, I would have paid a little more to switch to other competitive carrier. I told myself give MH a chance to want to take their flight, although main aim is to cut costs at the expense of passenger comfort. I had a poor experience on a night flight from Paris to KUL, I asked for a packet of snack when I saw many on the pantry. The flight attendant disallowed me to take me to take one, advising me they will go around to distribute. That snack came one and half hours later. Would it not be more polite and easier to just give me a packet - the snack is just 3 pieces of biscuits!

We were supposed to fly Malaysia Airlines from Penang to Paris in an A380 until they decided to downgrade the plane last minute, and changed it to their ancient and dirty Boeing 777-200. Would like to change airlines at that time but it was too late and if we were to know they are using this aircraft we would not have chosen Malaysia Airlines. The Boeing 777 that we took for both flights were terribly old and seats were soiled and fatigued. The seat recline would require you to use some strength to push it down maybe due to the stiffness of the gears. Some of the seat fabrics were faded or torn. For sleeping, we were given an old pillow with an extremely thin blanket that didn't help provide much comfort for the entire trip. IFE is a serious joke. It still use an ultra low resolution 7 inch LCD screen remnant of the 1990s that can barely display a good movie decently without straining your eyes. It's much better to watch with our iPad or phone as was really a horrible experience to watch with their IFE. The movies were not updated although it's stated in the September movie catalogue. It was still showing old movies from the previous month. Food in Malaysia Airlines used to be great compared to many other airlines. Now I would say it's a step below other lower rated airlines. Meal portions are smaller with lower value food servings. Choices for drinks, both alcohol and non alcoholic, were limited compared to years ago. In between snack for a long haul flight from KUL to CDG is a packet of peanuts and tasteless pizza sticks. We saw many passengers just left it there and opted for their own food instead. When it comes to the cabin staff, there is nothing much to really fancy upon, even though Malaysia Airlines has always promoted their excellent cabin crew service. The service is okay for an Asian airline but there is nothing worth commending. We weren't expecting first or business class service from them, but it seems that with a mediocre service, there was nothing much to shine for this airline. Malaysia Airlines has changed a lot in recent years and sadly it's not for the better. Poor management, inability to stay in the latest trends and lack of motivation from their staff has certainly taken its toll on this airline. Once a great and favourite airline of Asia has now totally lost its touch. Would not recommend it for long haul if it's their Boeing 777s.

Kuala Lumpur to Langkawi with Malaysia Airlines. Smooth check in, and we were given option to take earlier flight as we were early at the airport. The boarding was smooth, the flight departed on time and landed early. Our luggage was on carousel when we got there. Onboard, the seats were comfortable and snacks were served.