Malaysia Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 876 reviews
6/10
No Skytrax Rating
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3/10

Malaysia Airlines customer review

(Australia)

So we're a couple travelling Brisbane to London via Kuala Lumpur currently seated in the Air Malaysia lounge in KL. The first leg is complete and failed to impress. Not only did the breakfast egg option run out before seat row 6 but the coffee was horrendous and twice had sugar added when it was specifically not requested. Although I am trying to be optimistic about the upcoming 13hr leg we have just confirmed that the attendant that checked us in 11hrs ago put us across the aisle from one another! Perfect considering my fiancé is a nervous flyer.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Malaysia Airlines customer review

(United Kingdom)

7 September. LHR-KUL-BKK on A380 and 737-800. Having flown on a Singapore Airlines A380 on several occasions I was keen to see whether the experience with Malaysia was comparable. I had managed to get a seat in the smaller front cabin. Check-in was efficient. The LHR lounge was pleasant with good service champagne on tap and a great view. Boarding was smooth with a priority line for business passengers. I was fortunate in having an empty seat next to me. The cabin crew were efficient and pleasant. I had pre-ordered my food with Chef-on-Call and the quality was excellent. There were however three problems. The A380 seat although flatbed was simply not comfortable - it seemed as it was raised in the middle slightly and it was not easy to sleep on. Secondly having reserved a seat at the front of business on the 737 I was moved to the back with no explanation given. And thirdly they failed to transfer my bag at KUL and it would be following on a later flight. I will need a lot of convincing to book with Malaysia Airways again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Malaysia Airlines customer review

(Malaysia)

I travel with them at least once a month either in Business or Economy class. Their inflight service attitude is normally above standard and while airline meals are what they are MH catering is tasty and ok for regional flights. What I want to comment on is the appearance of the cabin: on many recent flights I took within the region especially on B737s the cleanliness left a lot to be desired. Any aircraft I boarded had either dirty finger or palm-prints on the overhead lockers. The way they looked it appeared to be from aircraft mechanics as they were oil/grease based prints. Nobody bothered to clean them up. Additionally the aircon vents and even overhead monitors that drop down from the ceilings on B737s all had a huge accumulation of fluff attached to them. It all gives the interior of the planes a shabby look and not representative of a 5 star airline. What prompted me to write this review was a recent domestic flight on Vietnam Airlines where the planes were spotlessly clean and looked all new even when they were not. Malaysia Airlines get it together and clean your planes properly. It is a disgrace for a 5 star airline to be so careless about hygiene.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Malaysia Airlines customer review

(Malaysia)

BKI-KUL on 9 Sep 2013. Fly their new B737-800 sky interior. Had a great experience. Seat was comfortable and have a nice legroom. Crew service as usual professional efficiency and friendly. That flight was full but the crew cabin managed to serve all passenger very smooth and fast. 3 choices of movies. Its ok for me because it just a short-haul flight. Inflight food was delicious. I had chicken. Highly recommended.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Malaysia Airlines customer review

(Singapore)

Flew CDG-KUL in Business on A380. Ground staff were ok but the airport is the worst to fly from in Europe. The lounge which is used by most airlines is not worth going. Once on board things change for the better and the Malaysian Hospitality can be experienced immediately. Staff were very friendly and offered great service. The seat was comfortable and included a comfortable duvet and pillows. The amenity kit from Tumi with Clarins product was very handy and of good quality. I ordered Chef on Call where you can choose a meal before you fly and the quality and presentation was nice. The satay and starter was great. Between meal times you can choose freshly prepared noodle soups freshly baked cookies or fruits. Breakfast was quite nice too and I managed to get some sleep during the flight. IFE was extensive and had a good collection. The A380 is a great aircraft to fly and together with the product Malaysia Airlines offers it is truly a 5 star experience.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Malaysia Airlines customer review

(Malaysia)

KUL-ADL on 30th Aug. Ground staff at KLIA are appalling. After security there was only one person at the boarding gate to check boarding passes into the holding area resulting in a very long queue. No consideration given to people with babies and young kids. Boarding was a free for all resulting in congestion once on the aircraft. FA's were efficient but that was all. No smiles no interaction just the bare minimum. Food was good but the portions were small. Since it was a night flight they took too a long time serving the evening meal and that cut down on sleep time in what was a flight of 6 hours and 45 minutes. They would have been better off serving a snack and a drink and then lights off with a more substantial meal before landing. Toilets were clean no announcements from the cockpit crew and AVOD was just mediocre.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes