Malaysia Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 963 reviews
6/10
No Skytrax Rating
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10/10

Malaysia Airlines customer review

(Canada)

CDG-KUL-CDG. I recently flew from CDG-KUL-CDG. I flew on the latest A380. The aircraft was new and spotless. The check-in was smooth the departure was on time. The flight crew were excellent. The inflight meals were tasty and adequate. I loved the breakfast which was shrimp and rice it was delicious. The cabin crew were friendly and kept smiling with professionalism. The IFE system was superb lots of variety and excellent touch-screen monitor. The seat was very comfortable and I had a wonderful sleep with enough legroom (I'm 6'2"). Overall I was very much satisfied with this airline and I wouldn't hesitate to fly them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Malaysia Airlines customer review

(Australia)

SYD-KUL-LGK-KUL-SYD: Firstly the long haul flights. SYD-KUL flight was on an aged B777-200 with small television screens and old broken seats. KUL-SYD flight was on a fairly new A330-300. The return flight landed 30 minutes late primarily due to the fact that it took the ground crew an hour to board the plane. On both flights the cabin crew were rude surly and inefficient. The food was generally appalling especially the sausage roll served two hours before landing and poorly planned with wine served mid morning and tea served in the afternoon. Drink runs were lacking on the both flights especially the return flight where I had to suggest that the cabin crew make one and even then they missed several rows of seats. The KUL-LGK-KUL flights were both serviced by extremely old B737-400. The fact that MAS still operates these planes is a disgrace. The interior was extremely dated the seats were broken and the air conditioner works poorly on the ground. The return flight landed 45 minutes late in KUL due to problems with the air conditioner. The cabin crew were younger and generally more pleasant on these flights. Overall MAS is inconsistent the cabins are dirty and I am baffled how it achieved the 5 star airline status.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Malaysia Airlines customer review

(Australia)

We can not fault their services at all. The flight to Thailand and then to Phuket were as smooth as the travel back to Australia. They catered for my husband who requested that if there was a possibility of getting a seat with more leg room could they let him know and they did. My boys requested for drinks and nibbles and got them pronto. Will definitely be flying Malaysia again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Malaysia Airlines customer review

(Malaysia)

JHB (Johor Bahru Malaysia) - KUL - KIX (KansaiJapan) on 18 Nov. Firstly JHB-KUL included service beverages and refreshments. But the flight from KUL-KIX was delayed 3 hours. Because the flight was full some passengers could upgrade from economy to business class for free and they just bought their tickets below RM 900 (JB-KUL-KIX). The provided breakfast was ok. Friendly crew on the flight a smooth landing at Kansai Airport.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Malaysia Airlines customer review

(Malaysia)

Flew last month with their leased b737-800 KUL-KCH. Cabin well kept. Not great like their new sky interior. Seat comfortable on this route. Cabin crew service was excellent. Friendly full of smiles helpful and professional.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Malaysia Airlines customer review

(Malaysia)

LHR-KUL-LHR. Booked this flight at a very reasonable price. The check-in was smooth ground staff really helpful as I lost my way to the gate. Cabin clean bright and new. Seats are comfortable after reclining it legroom was more than enough. Food served was tasty and comparable with other airlines such as Emirates Singapore Airlines and Qatar. IFE was installed with good selection of movies I could whatever I wanted. Throughout the flight the Cabin Crews were efficient and always smiling. Same service coming back too. Malaysia Airlines is really a great airline will not hesitate to fly them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Malaysia Airlines customer review

(United Kingdom)

London to Kuala Lumpur 26/11/13 on A380. Flew business class to KL from Heathrow the plane was spotless upon boarding many pleasantries from the well presented cabin crew very helpful and obliging. Great food as well. Only a slight nag if you are taller than 5ft 10 then the flat bed is too short between the head board and the back of the seat in front ie you cant stretch out on your back to sleep. Other than that great experience and I am flying back in a few days on the 23.55 back to LHR - I hope it will be the same experience apart from the bed.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Malaysia Airlines customer review

(Singapore)

Flew SIN-KUL-BNE return in business class. 737-800 for Singapore-KL and A330-300 for KL-Brisbane. 737 nice new planes and only a 45 min flight - service efficient but naturally basic. KL-BNE was day flight. Took off at 10am and the first meal service was 2 sandwiches and some fruit. There was then no other food served until 2 hours from Brisbane. What food was served was of a good quality but why it wasn't the other way around in terms of meals I really couldn't understand. Considering it is a reasonably new product I was very disappointed by the seat on the A330. It is narrow hard and doesn't got flat which on the night flight back from Brisbane makes a huge difference I think MAS are good and the value for money was very good but this is not a 5 star airline not even close. Compared to Qatar/Cathay etc they are miles behind.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Malaysia Airlines customer review

(Japan)

Flew NRT-KUL on the Boeing 777-200. It was a midnight flight on a clean spacious and comfortable seat. Slept very well the food was above average. The IFE was great as latest movies was installed. Crew was offering water through the whole flight. Overall Malaysia Airline's service really suits the 5-star awards.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Malaysia Airlines customer review

(United Kingdom)

Although I do undertake around 10 long-haul trips per year this trip from Kuala Lumpur to Amsterdam was my first leg with Malaysian Airlines. It was a bit of a disappointment as I had been looking forward to a new experience. I felt the cabin service was not of the quality expected and experienced with most other airlines. There was no eye contact and no smiles. There was an air of impatience too if a request for say a choice of main course required a second look at the menu. I just felt my server just wanted the chore of serving passengers to be completed as soon as possible. Having said that the flight was conducted professionally with pre-take off and landing checks in the cabin being completed diligently. I hesitate to recommend but this was of course a first time experience perhaps future trips would be better.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes