Malaysia Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1419 reviews
5/10
4 star Skytrax Rating
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7/10

"service average"

(Japan)

Kansai to Penang via Kuala Lumpur on Malaysia Airlines. Got me there and back okay. First aircraft (KIX-KUL) was rather old, service average. Got my wine after I'd finished my meal! Too many cabin announcements, each time in three languages. On the flight back (KUL-KIX) the seatbelt sign was on for most of the flight, so I couldn't get a coffee with my breakfast, and the breakfast was awful. Cabin was very hot considering this flight was returning to a cold country and everyone was already in their winter clothes.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKIX to PEN via KUL
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"cutbacks are drastic"

(Malaysia)

Malaysia Airlines from Kuala Lumpur to Denpasar return. It's very obvious that the cutbacks are gradual and drastic on the Denpasar segments within 6 months. In July 2015, you could get a champagne, in October / December 2015, the champagne is gone but you could still get some wine. In January 2016, there are no more alcoholic beverages for a flight duration of less than 3 hours. The catering company should be terminated for their tasteless meals and inferior presentation. There are no more Salt and Pepper shakers - these have been missing since early 2015. On the KUL-DPS segment the serviette was given instead of linen! On the Denpasar to Kuala Lumpur flight the IFE was out. Look at the picture to witness the disappointing Business Class meal. The only saving grace for Malaysia Airlines are the cabin crew who are professional. From now on, I am going to try Malindo Air.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteKUL to DPS
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"nice price for upgrade"

(Denmark)

Hyderabad to Kuala Lumpur. Email from Malaysia Airlines asking if I wanted to bet on the price for an upgrade. Lowest price was 100USD per seat. 2 days before departure, I got an email saying they had approved. Got lounge access in Hyderabad, but had to ask for separate business line when boarding – I guess this is what you pay for. Seats are nice, recline is good, food nice, but not overwhelmingly good. The prefered red wine was out of stock, but I managed to get another sort of red. IFE OK, but not outstanding. Nice flight at a great price for the upgrade.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteHYD to KUL
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"professional and polite"

(Malaysia)

Departed from Bangalore to Kuala Lumpur for a business trip. I was surprised with the efficient service provided by ground staff and the cabin crew, after my horrible experience flying MAS in March 2015. My check-in at BLR airport was very smooth and easy. I was seated at seat 10C, while waiting for the aircraft to take off I requested water to take my medicine and cabin crew was polite giving me the water. Plenty of entertainment on board, good food served and lovely snacks offered by the cabin crew who were professional and polite.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBLR to KUL
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"crews did an excellent job"

(Malaysia)

We took MAS flight (MH388) from Kuala Lumpur to Shanghai for our Christmas holidays. The seats and IFE were excellent as it kept my 10 year old fully occupied during the entire flight. The movie selections were rather extensive. The cabin crews did an excellent job, addressed us by names and were very friendly when services were requested. The toilets were kept clean throughout the entire flight.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteKUL to PVG
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"shame on Malaysia Airlines"

(United Kingdom)

Kuala Lumpur to London Heathrow. As with the outbound flight this flight was delayed. We were almost 3 hours delayed arriving into London although this was never mentioned by anyone, including the pilot, during the inflight announcements. Malaysia Airlines seems to operate a "if you don't tell them it isn't happening" policy. In addition to the delay, the service was terrible. IFE, yet again, had to be rebooted just after the system was started. The food was very poor. Clearly MAS is trying to get you to buy into their newest gimmick to buy "upgraded" economy meals. Our flight attendant was one of the rudest and least interested people I have met recently. One toilet was marked as unusable the entire flight, although the cabin crew didn't seem to have trouble using it. I don't know if the toilets were cleaned during the 15 hour flight. In London it took ages for the bags to arrive, and mine didn't (same as on the outbound). I had a 4 hour connection so that can't be the issue. After complaining about the previous flight I finally got an answer via email and was told delays are due to UK Air Traffic Control. Shame on you Malaysia Airlines for not taking responsibility.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKUL to LHR
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"missing connecting flight"

(Singapore)

Penang to Singapore via Kuala Lumpur. Chose Malaysia Airlines as price was affordable although a direct flight is available to SIN. However domestic flight from PEN to KUL was delayed resulting in missing the connecting onward flight. Staff didn't gave proper explanation on the delay and just assign us the new boarding pass for the next flight and initially reluctant to compensate for meal voucher until their superior steps in. Upon arrival at SIN, baggage was nowhere to be found on the carousel. Luggage was most probably misplaced while transiting at KLIA.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePEN to SIN via KUL
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"taken a hit due to cost cutting"

(United Kingdom)

London Heathrow to Kuala Lumpur. We flew this same route two years ago and it was brilliant, even with an older B747. You can see the impact of this airlines problems now, even on a new A380. I was brushed off by a number of ground staff when I asked about a delay as I was worried about missing our connection to Koh Samui (USM). Luckily the flight was held and we made it, but our luggage did not and we waited a day until the bags arrived. It's clear that the food quality and cabin cleanliness have taken a hit due to cost cutting. The IFE also had to be reset 15 minutes after starting up despite this being a relatively new aircraft. It's sad to that on our flight the cabin crew were not caring, as they used to be some of the best.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLHR to KUL
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"no amenities at all"

(Netherlands)

First time flying with Malaysia Airlines, from Amsterdam to Jakarta via Kuala Lumpur. Highlights are the cabin crew and service was great. On these flights the cabin was 70% empty. Boeing 777-200 was very old and tired. Entertainment system was glitchy and on return flight was defective. No amenities at all. Onwards flight there was a delay because of problems on the route via Turkey. Flew over Egypt and Saudi Arabia that resulted in delay and have me missing my onwards journey and a further delay. Nearly 4 hours! Malaysia Airlines is a nice budget option, sad end of a once top notch airline.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAMS to CGK via KUL
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"friendly and professional"

(Malaysia)

The ground staff in Kuching airport were friendly and helpful. My flight was behind the scheduled due to traffic congestion in KLIA. Flying Malaysia Airlines new Boeing 737-800 was great, they have sky interior and also inflight entertainment with a variety of movies to choose. The cabin crew make this flight more enjoyable, and were friendly and profesional. Onboard food was delicious.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuching to Kota Kinabalu
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes