Malaysia Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 911 reviews
6/10
No Skytrax Rating
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3/10

Malaysia Airlines customer review

(New Zealand)

SIN-KUL-AKL. I don't think they deserve to be classified as s 5 star airlines I traveled with Thai Airways from Singapore to Auckland and their plane was much newer better food and flight attendants were friendlier. I boarded a very old Boeing 737 from Singapore to KUL with connecting flight from KL to Auckland. The aircraft from Singapore to KL was old with many of the seat arm rests torn off. Some staff were not friendly we were served a dried pastry overcooked and almost inedible and the inflight entertainment took a long time to work after take off. A real disappointment.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Malaysia Airlines customer review

(Australia)

PER-KUL-LHR. After reading the reviews on here I was a bit sceptical about flying but was very pleased. The food was excellent the crew were very efficient and pleasant could not fault any of this. The seat comfort was ok once the optimum position was found. The pillow and duvet were fine considering how much cheaper they are than EK or QR it did not lack in quality in comparison with the ticket price.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Malaysia Airlines customer review

(Australia)

We travelled from Hong Kong to Adelaide on 21-22/10/2013 and the leg from Hong Kong to Kuala Lumpur on the A380 was easily the best flight in 15 years of travelling on Asian airlines that I have encountered. Seating had plenty of leg room (something missing on the A330-300 from Kuala Lumpur to Adelaide) and the cabin service was unbelievably good. The staff actually looked to be enjoying their job. Will certainly be flying Malaysia Airlines again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Malaysia Airlines customer review

(Australia)

LHR-KUL-BNE. Thankfully only one way. Having flown Singapore Airlines Emirates Kingfisher Air Asia Malaysian Airlines were a real disappoint. Most disappointing was the customer service which was badly lacking. Very strict on luggage limits. Poor food service taking a long time after take off to serve no regular checks on passengers for drinks or food and generally unfriendly. Perhaps the cabin crew were having a bad day but given the choice of competitors we won't be flying this airline again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Malaysia Airlines customer review

(United Kingdom)

IST to KUL in business October 2013. Flight delayed 7 hours due to technical problem on the ageing 777-200. We were bussed to a nearby hotel but hotel and especially food provided was of low quality. Once we did take off the plane was showing its age although I found seat pitch generous and slept ok on the angled lie flat seat. No champagne before take off and no satay which they brag so much about. The older all male crew were efficient but not warm or attentive. IFE pretty poor compared to BA Emirates etc. Amenity bag small but adequate. Their A380 may be better but overall the experience fell a long way short of market leaders.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Malaysia Airlines customer review

(Australia)

KUL-MEL 6 Oct MH 129. Been travelling Malaysia Airlines regularly over 20 years now have noticed their inflight catering and staff attitude (some of them) is getting worse and rather appalling. They need to start treating all Economy passengers much better. Recent flights got served a snack from / to Australia flights. Dried pastry overcooked and almost inedible lucky to get a second drink if you needed one. Very disappointing. They could take a tip from Air Asia Staff.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Malaysia Airlines customer review

(Canada)

KCH-KUL-HKG-YVR. MH2597 (KCH-KUL) overnight in KL then MH072 (KUL-HKG) before transferring to CX 838 (HKG-YVR). The planes used on both MH sectors were pretty new with a 737-800 and A380-800 used on the first and second sector respectively. Both flights left on time and the flights were smooth with no problems encountered. The 737-800 interiors were brand new and comfortable enough for a 90 minute flight. Cabin crew were efficient and friendly. The A380 interiors were showing a bit of wear and tear some of the carpets in the high-traffic areas near the washrooms were a bit worn out. Cabin crew on this flight were also efficient and worked well as a team. A relatively short flight (just under 4 hours) so didn't bother with the entertainment system. Seating on both flights were comfortable enough and the food was hot and tasty but nothing special. Would be nice if they brought pineapple juice back like they used to have about 15 years ago. The orange and apple juice options are getting a bit boring.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Malaysia Airlines customer review

(Malaysia)

9/10/2013. BKK-KUL. On their new B737-800. Love the interior design. Sky-interior and leather seat. Good legroom for 2 hours flight. Staff service was amazing. Full of smile friendly and cheerful. Food not much to say. Just delicious. Inflight entertainment provided on this route. Highly recommended.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Malaysia Airlines customer review

(Australia)

MEL-KUL in business. Disappointing flight with very little attention from crew who had the annoying habit of talking to you with their heads turned away. It meant that they had to begrudgingly repeat what they'd said much to the frustration of all. How they won worlds best cabin crew is inconceivable. Angled lie flat seat comfort ok. Drinks haphazard. Pillows a joke - so thin you'd get more support using the blanket. Meals surprising - a feta cheese pie and orange juice for dinner! More in keeping with a budget carrier.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Malaysia Airlines customer review

(Australia)

AMS-KUL-MEL. A pleasant flight operated by a B777 on the AMS-KUL sector (MH17). The flight attendants in business class were impressive: well-organised and very responsive. Plenty of room between the seats. On the other hand the KUL-MEL sector (MH129) was operated by an A330 with the seats being smaller and the pitch noticeably tighter. Very prompt service of the sandwich refreshment shortly after take off much appreciated by those (probably the majority) who had transferred from in-bound flights and who were anxious to relax. Service of the main meal before arriving in MEL was significantly slower!
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes