Malaysia Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 981 reviews
6/10
No Skytrax Rating
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1/10

Malaysia Airlines customer review

(Australia)

Flew business class Perth (Australia) to Paris (France) in Dec 2013 and back in Jan 2014. Terrible experience both ways. Malaysia Airlines delayed flights to London Frankfurt and Paris for a handful of passengers delayed arriving in from Jakarta/Singapore (the stories differed) and showed no care that hundreds were inconvenienced when they should have instead re-booked those few late passengers. No-one took responsibility to help with onward travel plans that were now destroyed. Meals not great (not enough food to ensure your choice was met). Movies poor choice. On return trip a wailing child in the small economy section behind business class meant I could not sleep. It wailed for at least 9 hours. I paid for business class for the supposed comfort and experience. Let me tell you it is not worth it. Even had a crew member tut at me when I wasn't immediately ready with my breakfast choice (never mind she appeared out of nowhere with no warning that they were collecting breakfast choices). Lounges very poor - terrible toilet facilities and food just not up to scratch. I am extremely disappointed.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Malaysia Airlines customer review

(United Kingdom)

KL to Sydney in business class on a new A330 airbus. Cabin crew were very attentive great in flight service drinks plentiful and food very good. I have no issues at all with the seat comfort and size. I am over 6 feet tall and I find the seat adequate for my needs. I continue to be very impressed by what great value for money Malaysia deliver in business class. I will be flying with them again no hesitation!
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Malaysia Airlines customer review

(United Kingdom)

Adelaide to KL on a A330 airbus in business class. Another great flight! I have only praise for the fantastic experience I continue to enjoy when flying Malaysia airlines. The food in particular on this flight was of a very high standard and worthy of mention.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Malaysia Airlines customer review

(Indonesia)

Flying KUL-CGK route MH very disappointing. Still using an old B737-800 aircraft. Cabin interior looks old and boring. The seat cannot be recline. The meal was very simple only rice curry fish and boiled vegetable which had no taste. The service was very slow. Passenger beside me order a nescafe one hour before landing. However up until landing the plane was still not served. Staff apologized and offered the salted nuts snack. No entertainment on board this was an international route and a 2 hour flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Malaysia Airlines customer review

(United Kingdom)

KL to London on A380 in business class. This was sadly the last of my 4 flights on my Malaysia/Australia holiday. I started by holiday on an A380 in business from London to KL and what a great way to finish! I can honestly say that out of all the airlines that I have flown with in business class Malaysia beats the competition hands down. The A380 experience in business class is just fantastic. None of my 4 flights disappointed.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Malaysia Airlines customer review

(Malaysia)

Travelled on MH1 LHR-KUL 3 Jan as part of an American Airlines ticket originating in West Palm Beach via Chicago and London. The seat comfort on the A380 lower deck is as spacious as it is on the upper deck. The wide seats and the legroom made the journey most pleasant. The meals were sumptuous and the service is beyond expectation. Crew were definitely top notch. I have never had a comfortable long haul flight in economy in over 20 years when legroom started shrinking.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Malaysia Airlines customer review

(Malaysia)

MH17 Amsterdam-Kuala Lumpur 3 January 2014 Business class on 777. Seat was outdated and uncomfortable. Cabin crew were not helpful and attentive. Catering was really bad and disappointing. Garlic bread was inedible and hard as a rock. Meals were ordered through Chef-on-Call but was given different meals. Cabin crew replied 'maybe they thought rice and potatoes were the same' when I asked about the meal. IFE was not updated and still showing last month movies and TV programs. Definitely not a 5-star airline.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Malaysia Airlines customer review

(Sweden)

Kuala Lumpur - Bangkok on Dec 30th. After reading the mixed reviews of this airline I was somewhat sceptical of flying with them. Old tatty Boeing plane from beginning of the 90's so worn out and tired cabin. Seats and tables were broken to the point where the entire seat row wouldn't recline. Food was actually inedible which is bizarre for a 5 star rated airline even air Asia can offer tasty dishes. First time on premium airline I had to return the food. FA's were efficient and courteous in service. There was absolutely no point in paying more flying with MH on this route. Will not be flying further with them.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Malaysia Airlines customer review

(Indonesia)

Return flight from KL-Langkawi. MH use very old B737-400 for this route the seats and interior looked very tired. It is not a 5 stars airline for sure Malindo aircraft is certainly beating MH. For an hour flight only peanuts and one round of drink was served. MH really need to replace their old B 737-400 to stay competitive.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Malaysia Airlines customer review

(Australia)

Kuala Lumpur to Perth in business. The KLIA lounge was really poor and thought the on board product would impress me. Obviously I was wrong no clear indication of priority boarding (so I queued for a long time before getting into the plane). Cabin was clean no doubt. However there was no personal storage compartment at all in this 'new business class seat'. Nowhere to put my ipad book headset etc. Asked the staff she said just put them on your seat? Seat was hard and didn't seem to support lumbar. Had to put a pillow under my neck to make it bearable. I tried so many configurations and I couldn't lie comfortably to sleep so I stayed up! I'm quite tall (179cm) and the angled lie flat seat was too short for me. I kept sliding down then hit the foot rest and exerted pressure on my legs. No amenity bags of any kind. Seat pitch was good but really tight seat width! Poor seat. In saying that the cabin crews were professional efficient and friendly. Satay was great. Though I didn't understand why did they put the dessert on the table even before main was served? Substandard IFE selection couldn't find anything to watch. I noticed they only had ONE kids movie! Really?! Its poor product cannot be fully complimented by their great cabin crews. MH really needs to think about their product offering to stay competitive. It was overall ok but not great or even good and Certainly not 5-star!
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no