Malaysia Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 876 reviews
6/10
No Skytrax Rating
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4/10

Malaysia Airlines customer review

(Australia)

Flew Adelaide to London and back again in Aug/Sep 2013 business class. The A330 from Adelaide to KL has to be the most uncomfortable seating experience I have ever had and as far as converting into a bed and getting any sleep that is quite impossible. The A380 KL to London is comfortable but Malaysia Airlines has chosen the most basic of fit outs and this shows (I flew Emirates recently on the A380 in business class so can make a direct comparison). As always staff polite and helpful and food good but the planes let the airline down badly. Will not be using them again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Malaysia Airlines customer review

(Australia)

SYD-KUL-LHR return. Malaysia aren't that bad - they are just not as good as the competition. The A380 leg between KL and Heathrow is ok if not as good as rivals but the Business class seats on offer between KL and Australia are extremely poor. The Service is friendly and efficient but every flight I have taken with them has ether had problems with lavatories broken seats (other passengers) or problems of one sort or another. Also on a two hour delay with connecting flights to London there was no info provided about if the connecting flight was being held or not. Now that Qantas had upgraded it's offerings Malaysian is definitely the poor cousin if flying between Australia and Europe.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Malaysia Airlines customer review

(United Kingdom)

LHR-PEN via KUL and return. A380 is a super quiet plane. Sat on upper deck at the rear of the plane. On the way out the crew were excellent. On return not quite as outstanding. The food and beverages were ok although lacking on return trip. Seat fairly comfortable. Brilliant to be able to watch the take off and landing from camera positioned on tail of the aircraft. Over all quite comfortable with adequate leg room. I would fly MAS again. It was nice to see the mood lighting enjoyed by Business class passengers gradually getting brighter but in economy they whacked up the bright white lighting which was not very pleasant. I can't understand why this feature is not available throughout the cabins especially on such a new aircraft.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Malaysia Airlines customer review

(Malaysia)

KUL-HKG A380 - Overall flight was satisfactory for this regional sector although might loose out in the long hauls. Positives - food from KUL was of good quality and cabin crew were very friendly. Drawbacks - sleeping position is not 100% flat and most would only be able to sleep on their backs without moving about the table is way too small for its class and the serving tray during meals can barely fit the dishes on it the handset for the inflight entertainment system is a little hard to use and the screens in this cabin are non-touch.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Malaysia Airlines customer review

(Hong Kong)

LHR-KUL-HKG in Business Class. Two wonderful flights with great customer service. The business class seats in the A380 (LHR-KUL) are spacious and comfortable. MH offers a nice variety of meal selections. The food was tasty. The second flight was on an B737-800. I was in first row. The seats are comfortable and the food was also tasty. The crew on this flight was fantastic.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Malaysia Airlines customer review

(Malaysia)

KUL-CDG on A380. The aircraft is nice and entertainment system was sufficient for the long flight. But the crews were terrible. Poor services throughout the flight not attentive to the needs of passengers and when requesting anything seemed reluctant to provide anything. No smiles from the crew. Definitely not a 5 star airlines with this kind of poor service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Malaysia Airlines customer review

(Australia)

Our family flew from Australia to Malaysia and took several short hops up and down to Singapore on MAS before flying back to Australia. The cabin crew invariably made us feel welcome with our young children and were extremely helpful all along the way. Mostly new B 737-800s and A 330-300s with decent inflight entertainment options too. But the standard of catering on the long haul sector has dropped dramatically over the years. On the outbound overnight flight we were offered a disappointing mushroom or chicken roll for supper and the same dish appeared as "breakfast" on the flight back. There may be some savings to be had in cutting back catering but I think MAS has gone too far when compared to the competition.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Malaysia Airlines customer review

(United Kingdom)

Finished 5 domestic sectors with MAS over the last two months (KUL-SDK-KUL SBW-KUL-SBW-KUL) on old B734 and new B738 MAS is certainly not a 5-star airline anymore. Having flown with so many other airlines in the past their services were not better than most of them. The male cabin crew were mostly rude and unhelpful. Was this what you should expect from an airline who once claimed to have 'World Best Cabin Crew'. They are an OK airline but definitely not a 5-star airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Malaysia Airlines customer review

(Australia)

We have just completed the first leg of our holiday travelling on the A330-300 aircraft from Melbourne to Kuala Lumpur then the A380 to Paris. We sat in the second row. I had read previous reviews which had criticised the seat comfort of the A330 so it was with some trepidation that I felt how firm the seat was. However my fears proved to be unfounded. The seat is able to be adjusted in multiple ways. The staff on this leg were outstanding. The second leg was in the A380 we had booked seats in the smaller front business section and these were very comfortable. We both were able to get a number of hours sleep. Again the staff were friendly and helpful. The only negative was my meal on this flight which was overcooked. We are sure our return journey will also be enjoyable.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Malaysia Airlines customer review

(Australia)

Flew MEL to BKK with a 2 month old A330 and a new 737. The standout was the new aircraft. The A330 was so comfortable modern and beautiful! The seats were extremely comfortable for economy. However everything else was pretty poor most of all the cabin crew. They were horrific! I never thought that cabin crew could be so rude to the point that it made passengers feel uncomfortable. The only reason I would fly with this airline is because of the new aircraft and its beautiful hub (KUL) is always a pleasure to transit through. Everything else was atrocious! If you want service do not fly MAS!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no