Malaysia Airlines

Kuala Lumpur to Ho Chi Minh City on MH758, and Malaysia Airlines said no alcohol is served in business class. Seriously?! The flight was delayed for an hour, and no reason given. No announcement was made regarding the delay on board. Staff at the check in counter managed no smile, and the ground staff do not appear well trained. Cabin crew service was good. The aircraft interior and seats are dated. Food was normal and no menu was given. Pretty sad to see Malaysia Airlines being that bad.

We booked this Malaysia Airlines flight from Penang to Melbourne via Kuala Lumpur months ahead with our seats paid for. Little did we know that we'd be left stranded at Kuala Lumpur airport! Their sorry excuse was that the flight was full, which was rubbish considering the fact that the seats were already booked. Now we have to either wait for another flight tonight via Sydney to Melbourne, or fly the next day. Worst of all they can't even confirm a hotel room for us. I'm seriously disappointed with their lack of customer care and what little amount was put into the organisation of the flights. Thoroughly a waste of both time and money. Never again will I fly with Malaysia Airlines.

Kuala Lumpur to Ho Chi Minh City on Malaysia Airlines MH 758. An old aircraft that was quite tatty and seat belts not long enough for large customers. A light meal served, I ordered the pot roast beef brisket and I was unable to cut it. No salt and pepper supplied. No alcohol served on Malaysia Airlines flights under 3 hours.

We booked flights Helsinki to Bangkok (roundtrip via AMS and KUL) from Malaysia Airlines. Then they decided to cut the route AMS-KUL before our return trip. It would have been at least appropriate to inform us. We got the info second hand. Now they rerouted our return trip via London. My wife got info that she's flying straight from London to Helsinki which was a quite nice surprise. Unfortunately I still seem to have this extra leg London to Amsterdam to Helsinki. No one answers to emails. So those actions are the worst joke in history, unfortunately the paying customer is the laughing stock in this joke. As for the flight from Amsterdam to Kuala Lumpur, cabin crew was nice and attentive, the plane had seen it's best days in the 90's, though the legroom was ok (seats themselves were badly worn out), food was probably made in hospital kitchen. Flight was also a tad late, luckily we made it to our connecting flight. After I get back home I will never fly with Malaysia Airlines again, which is sad, as I have always wanted to visit Malaysia properly.

London to Kuala Lumpur with Malaysia Airlines. There was no queue at check in, and through security in a total of 15 minutes. We were in the upper deck, with a window and aisle seat. Both leg room and seat width were better than the British Airways Boeing 777 offering. Dinner (this was a night flight) was quite tasty and a reasonable quantity. However, if you do not like 'spicy' food, Malaysia Airlines is probably not the airline for you. Plenty of drink runs during the night. Breakfast was again of a spicy nature. Flight arrived on time. Overall, no complaints. PS We did not ask for sandwiches on boarding, unlike a previous reviewer!

Kuala Lumpur to London. The last time I used MH was 2010 and I thought of giving Malaysia Airlines another chance. Unfortunately the nightmares started on the time I boarded. I requested to have sandwiches since I was feeling hungry after 8 hours in flight. Unfortunately, the male cabin crew informed me they do not provide snack like sandwiches. Then, I asked for any possibility to have peanuts but was told not it is not available. The crew asked me to wait for the next meal. Next my luggage is damaged. It is an up hill struggle to get response from Malaysia Airlines. Email is also send to management to follow but no reply. Does Malaysia airlines understand the philosophy of business concept.

Malaysia Airlines from Kuala Lumpur to London, bag drop check in queue went round the airport so it took 100 minutes to bag drop. There were no staff to assist. Only half the desks were open and there were long queues for those about to miss a flight - an absolute disgrace. I had to go straight to Passport control and security and thus missed breakfast. Flight was one hour late departing with no reasons given - until we were on board. Onboard in the upper deck economy cabin 2 out of 3 toilets were out of order - for 80 people on a 14 hour flight. Cabin crew were excellent with attentive service - meals were good. We departed an hour late - but arrived in London almost 2 hours late.

After booking in April for December/January flights from Perth to Manila return with short connections in Kuala Lumpur, I was advised in June that the flight from Perth had been cancelled and that I could book on the remaining flight with long connection time. I was responsible for not only my booking but also other family members, flying same route but on different dates. They offered me free accommodation if I rebooked with them. After rebooking I was then told I would need to confirm accommodation at a date closer to flying. Called in early November, call again in 2 weeks. Called again and emailed. Still no confirmation. Called again twice more and emailed without success. Very anxious at this stage, not just for myself but the other bookings I was responsible for. Arrived at check-in still without confirmation of accommodation. The check-in staff at Perth Airport (not Malaysia Airlines employees) worked tirelessly to confirm not only my accommodation but those of the parties travelling later. Check-in took an hour and a half but at least we had accommodation and instructions on how to find it. Rest of the travel not as traumatic. Flights KL to Manila and return both delayed. One hold luggage missing when we arrived Manila but arrived at our hotel 48 hours after. The message that Malaysia Airlines gave me was that they did not want my family travelling on their airline, and in future I will oblige.

In the competitive Business Class segment, I would suggest that the apparent 1 Jan 2016 executive decision to remove wine and alcoholic beverages from Business Class is another nail in the coffin for Malaysia Airlines. I am a business traveler with high status on Malaysia Airlines Enrich program, One World and Flying Blue (KLM). Last night on a return flight Jakarta to Kuala Lumpur I was told no wine with meal as "the flight is shorter than three hours". Its difficult to see how this cost saving is going to win business class clientele. It may seem a minor issue to senior management, but as a consumer and as a business owner, perception is consumer reality. Perception is that Malaysia Airlines isn't interested in maintaining their business clients. From now on I will be flying only KLM or GA business class to JKT, a flight I do 35 times a year return cycles. If I had a choice I would not use MH either on my flights to MNL.MH

I recently returned from a 20 trip to India from Sydney, via Kuala Lumpur on Malaysia Airlines. From day one I had problems, since my connecting outbound flight was cancelled and I had to lay over in KL for 20 hours. I was given a hotel to stay in that was below 3 star with one meal voucher. My suitcase didn't arrive because it was supposedly checked through to Mumbai. So I had to shop for more clothes and needed to pay for 2 more meals. During this time I phoned both numbers of lost baggage dept multiple times and there was never a reply to either line. Finally the hotel managed to get through and were told my bag was ready to board connecting flight to Mumbai. Upon arrival, (one hour late) into Mumbai, my baggage did not show. One hour later, I had to fill in another lost baggage claim and consequently waited 3 more days without my bag. During this time I could not get through to anyone on the lost baggage line and was never contacted about my bag. Finally, an Indian lawyer friend called the airline on a different line and proceded to tell them how disgusted we all were with the lack of service and care. The bag was found sitting in KL with an excuse that it was my fault that I filled out two lost baggage claims! There has at no time, been any contact to me, let alone an apology or offer to compensate for expenses incured during this time. I am appalled at the low level of service from this airline and all the many people I was in contact with during my travel to an international event are also shaking their heads. I never want to fly this airline again. I will pay more to travel on a more reputable airline.