Malaysia Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 876 reviews
6/10
No Skytrax Rating
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8/10

Malaysia Airlines customer review

(Australia)

Flew Business from London to Perth and thought the overall experience was good. The seats were better than I expected after reading this forum and the service staff on my flight were all polite and helpful. Food was excellent. The only main negative point was that the inflight entertainment was rubbish compared to what you get on other airlines. A real disappointment especially when flying long haul.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Malaysia Airlines customer review

(India)

Melbourne to Delhi on Oct 1 and while MEL-KUL leg was okay - even though we were woken up a few hours before arrival into KL and offered a breakfast of rice and prawn (the option was frittata had run out). The second KUL- DEL was the worst flight I have been on. We were sitting in a 737 which had only 2 toilets for the 120+ passengers flight felt like a domestic short haul flight but ended up being a torturous long haul. I understand that there was a delay due to unforeseen circumstances. The crew were far too young and far too involved in their own chatter at the back of the plane people had to go up to ask for water and biscuits. Flight was bumpy so the seatbelt light was on and no tea or coffee could be served. I asked for Sprite and it had run out. When the seatbelt sign went off we had to ring the call bell to ask for tea and coffee. It was a very unpleasant experience - and one that has me convinced that something has gone downhill in this supposedly five star airline it was the first time I had flown Malaysia and there won't be a second. I had tried to web check in exactly 48 hours before on my return and found most seats blocked.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Malaysia Airlines customer review

(Malaysia)

KUL-ADL MEL-KUL Business class. MAS Adelaide check-in for return trip failed to provide the fast-track immigration pass needed in Melbourne and was rudely ejected from fast-track queue despite showing business class boarding pass. Queued over 30mins in slow lane. Seats when fully reclined are very uncomfortable. On return flight only one particularly rude FA insisted that small bag in foot well be stowed for takeoff and landing. Never seen this before. MAS impossible to get hold of by phone despite promised callback service.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Malaysia Airlines customer review

(Australia)

Flew First Class KL to LHR on the A380. Aircraft was new and only 8 seats in First Class so felt like a rock star. Seat was fantastic and huge TV screen. IFE was fantastic. Flight attendants great - very friendly and attentive but not overly familiar. Food and beverage was business class standard - limited choices of wines (FAs couldn't really explain about the wines other than red or white) food choices were not what I would have expected from first class. Overall first class cabin with business class service.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Malaysia Airlines customer review

(Australia)

Flew business class from Sydney to KL. Aircraft was new and very clean check in was smooth FAs were friendly and attentive and well above average. Meals were good though not great wine selection OK. IFE was great.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Malaysia Airlines customer review

(Australia)

My wife and I flew Business Class Perth to Kuala Lumpur A330 then A380 to London 2nd July 2013 then back to Perth by the reverse route 28th September 2013. 10 out of 10 to MAS because all 4 flights were excellent. We were so well looked after by the very friendly and efficient cabin crew who could not have done more to make our journey as pleasant as possible. As a retired Airline Captain I have travelled the world for many years and I can thoroughly recommend MAS.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Malaysia Airlines customer review

(Malaysia)

Flew KUL-MEL on their new A330. Nice and modern cabin. Good selection of inflight entertainment except for the annoying ads at the start of every movie/show. However the cabin crew were appalling! They seemed uninterested and made their passengers felt like they are a burden.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Malaysia Airlines customer review

(India)

Travelled from Bangalore to Singapore and Singapore to Delhi last week (both ways stopped at KL). I must say that quality has gone down very much compared to 2008-9. The staff is not at all caring. The food was very oily. The staff is more concerned about finishing their tasks and are not really concerned about customer. Empathy is totally missing.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Malaysia Airlines customer review

(Australia)

Flew SYD to MLE via KL. SYD-KL was in A330-300 then 737-800 to Male. Airbus had very comfy seats good food and service and very good individual inflight entertainment. 737 had typically uncomfortable seats fairly good food but had a few small flat screens for all to watch. Terrible movie featured. Downloaded some movies on the IPhone for the return trip so I didn't have to endure that again. Price was good though. Had a 15 hour layover in KL the way there and 2.5hrs the way back. Was really happy with the 15 hours visit to KL and had a fantastic time shopping and sightseeing there. Got a beautiful hotel room for $100 US which gave us two 2-hour sleeps to refresh us. Service good on all legs. Very hard to sleep through the night in Economy seats. Would happily fly MAS again but would likely prioritise AirAsia as you can get a Flatbed in Premium class for the same fare as Economy in MAS and most other full-service airlines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Malaysia Airlines customer review

(Australia)

BNE-KUL-LHR on 18/9/2013. BNE to KUL on an A320. KUL to LHR on A380. Flights were on time or earlier. Crew on both flights were excellent. We have flown this route frequently with MAS and have found their service and comfort good. Food was excellent on both flights. Lounge at KUL is getting a bit tired in the area of the showers but does the job.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes