"never fly Malaysia Airlines again"
2 reviews Millard Guevarra (Bangladesh)
Dhaka to Manila via Kuala Lumpur, and the comfort level and service was good. However, I will never fly Malaysia Airlines again. I had a round-trip ticket to the Philippines (both connecting via Kuala Lumpur). All 4 flights were delayed. Not by minutes, but by hours! All 4 flights, I would have forgiven Malaysia Airlines if it was only 1 or 2 flights within a few minutes. But then I had to wait for hours. I paid a premium for the flight and got 4 delays.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | DAC to MNL via KUL |
Date Flown | December 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Malaysia Airlines does not care"
Anthony Johnston (Vietnam)
I booked to fly Hanoi to Kathmandu via Kuala Lumpur on 7 December 2015. I received confirmation with airline reference and eticket numbers. I was due to fly on Friday 5 February, however On checking my bookings on 1 February, I find that Malaysia Airlines has rescheduled the KUL to KTM flight and my itinerary is no longer possible. On enquiry, I am told flights are full. Malaysia Airline has made an arbitrary change to their schedule : the flight they undertook to provide is no longer available and no one gives a damn! Hours on the phone have yielded nothing. They are oneworld alliance members and I am a Qatar Airways Gold card member - which appears to make no difference. I am angry. This is the worst service I have received from any airline. Be aware Malaysia Airlines does not care!
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | HAN to KTM via KUL |
Date Flown | February 2016 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"great service, great people"
Chiaw Lee (Malaysia)
Kuala Lumpur to Adelaide return, and the attention to Malaysia Airlines service onboard is certainly a far cry from the abysmal service at the KLIA Golden Lounge. I was greeted by surname upon boarding by the chief steward and a stewardess asked if I would want a drink. As for food, starters usually starts off with beef or chicken satay and fruits, and on the KUL - ADL leg, I had the chicken vindaloo on rice which was moist and flavourful. Dessert was a slice of mango cheese cake which was stock standard fare as compared to the excellent red velvet cake served on the ADL - KUL leg. The staff prepared the seats for bedtime and provided a bottle of water. A vanity box by Porsche Design was given and contains the usual socks, tooth brush, eye covers and assortment of creams. The toilets for business class were clean. Overall, great service, great people and a joy of an airline to travel for business although their Golden Lounge at KLIA could improve.
Aircraft | A330-300 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | KUL to ADL |
Date Flown | January 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"served delicious satay"
12 reviews Graeme Baxter (Zimbabwe)
Malaysia Airlines flight from Hong Kong to Kuala Lumpur upgraded to business class. Flight on time, great service and food. Can't fault them. Second flight Kuala Lumpur to Langkawi is a short flight, served a fruit juice and a packet of nuts - next time I'll save some money and fly Air Asia. Third flight from Penang to Kuala Lumpur upgraded to business class, surprised to be served delicious satay on such a short flight. Last flight Kuala Lumpur to Hong Kong was cancelled, rebooked on one departing 6 hours later - was changed to Cathay Pacific when I complained at KLIA. I had paid extra for pre - seating, why should I have to email a request for a refund?
Aircraft | Boeing 737-800 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | HKG to LGK via KUL |
Date Flown | January 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"a more than mediocre performance"
G Babbage (Australia)
Never again will I fly with Malaysia Airlines. Travelling Sydney to Colombo via Kuala Lumpur - departing flight delayed 9 hours. 2 hour check in process at Sydney airport at 5am because of ticketing problems (not our fault) and same for the return. Once onboard the staff are shuffling around passengers from seat to seat to accomodate overbooking. The only saving grace was that on the journey to Sri Lanka from KL we were placed on a Sri Lankan airlines flight which was the opposite experience to Malaysian. 2 suitcases left in KL on the return journey to Sydney just topped off a more than mediocre performance. Staff in the majority were unhelpful but did come across one individual who seemed slightly interested in their job. Food disgraceful even by airline standards, served curry for breakfast at 9am on departing flight, only presume it was the curry from what should have been the original evening departure. Departed Sri Lanka at 1am and served curry at 2am followed by a frozen egg roll at 7pm just before arriving at Sydney, absolutely zero thought given catering, I have never seen so many food trays returned untouched. Water pretty much non-existent on all legs of the journey unless of course you wanted to walk to the galley and help yourself. Aircraft in very poor condition, seat covers coming off, entertainment units not working, tape holding things together in the bathrooms, not cleaned at all during any of the flights. Put simply, a number of major errors and a whole load of small things have contributed to our party of 11 people declaring that Malaysia Airlines are completely rejected from our future travels and as a group we travel internationally multiple times year both for holidays and work. I travelled with Malaysia Airlines many years ago and do not remember this level of disappointment, it is a shame and as a national carrier they should be disgraced with their performance.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | SYD to CMB via KUL |
Date Flown | January 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"services going downhill"
N Huda (Australia)
Dhaka to Kuala Lumpur with Malaysia Airlines. No priority boarding for business class passengers. The entrée in menu stated "satay chicken/beef" but it was not served during meal service. When asked for the satay, we were told that the caterer did not provide it. The seat recliner was not working properly so I had to sit up right. We have been loyal customer of Malaysia Airlines for past 15 years but their services have been going downhill for past two years.
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | DAC to KUL |
Date Flown | January 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"sad to see being that bad"
Yee Sem Cheong (Malaysia)
Kuala Lumpur to Ho Chi Minh City on MH758, and Malaysia Airlines said no alcohol is served in business class. Seriously?! The flight was delayed for an hour, and no reason given. No announcement was made regarding the delay on board. Staff at the check in counter managed no smile, and the ground staff do not appear well trained. Cabin crew service was good. The aircraft interior and seats are dated. Food was normal and no menu was given. Pretty sad to see Malaysia Airlines being that bad.
Aircraft | Boeing 737 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | KUL to SGN |
Date Flown | January 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"waste of time and money"
Shaun Yeo (United Kingdom)
We booked this Malaysia Airlines flight from Penang to Melbourne via Kuala Lumpur months ahead with our seats paid for. Little did we know that we'd be left stranded at Kuala Lumpur airport! Their sorry excuse was that the flight was full, which was rubbish considering the fact that the seats were already booked. Now we have to either wait for another flight tonight via Sydney to Melbourne, or fly the next day. Worst of all they can't even confirm a hotel room for us. I'm seriously disappointed with their lack of customer care and what little amount was put into the organisation of the flights. Thoroughly a waste of both time and money. Never again will I fly with Malaysia Airlines.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | PEN to MEL via KUL |
Date Flown | January 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"aircraft was quite tatty"
3 reviews andrew evans (United Kingdom)
Kuala Lumpur to Ho Chi Minh City on Malaysia Airlines MH 758. An old aircraft that was quite tatty and seat belts not long enough for large customers. A light meal served, I ordered the pot roast beef brisket and I was unable to cut it. No salt and pepper supplied. No alcohol served on Malaysia Airlines flights under 3 hours.
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | KUL to SGN |
Date Flown | January 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"will never fly again"
Tapani Laine (Finland)
We booked flights Helsinki to Bangkok (roundtrip via AMS and KUL) from Malaysia Airlines. Then they decided to cut the route AMS-KUL before our return trip. It would have been at least appropriate to inform us. We got the info second hand. Now they rerouted our return trip via London. My wife got info that she's flying straight from London to Helsinki which was a quite nice surprise. Unfortunately I still seem to have this extra leg London to Amsterdam to Helsinki. No one answers to emails. So those actions are the worst joke in history, unfortunately the paying customer is the laughing stock in this joke. As for the flight from Amsterdam to Kuala Lumpur, cabin crew was nice and attentive, the plane had seen it's best days in the 90's, though the legroom was ok (seats themselves were badly worn out), food was probably made in hospital kitchen. Flight was also a tad late, luckily we made it to our connecting flight. After I get back home I will never fly with Malaysia Airlines again, which is sad, as I have always wanted to visit Malaysia properly.
Aircraft | Boeing 777-200 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | AMS to KUL |
Date Flown | January 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |