Malaysia Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 851 reviews
6/10
No Skytrax Rating
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1/10

Malaysia Airlines customer review

(Malaysia)

KUL-CDG on A380. The aircraft is nice and entertainment system was sufficient for the long flight. But the crews were terrible. Poor services throughout the flight not attentive to the needs of passengers and when requesting anything seemed reluctant to provide anything. No smiles from the crew. Definitely not a 5 star airlines with this kind of poor service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Malaysia Airlines customer review

(Australia)

Our family flew from Australia to Malaysia and took several short hops up and down to Singapore on MAS before flying back to Australia. The cabin crew invariably made us feel welcome with our young children and were extremely helpful all along the way. Mostly new B 737-800s and A 330-300s with decent inflight entertainment options too. But the standard of catering on the long haul sector has dropped dramatically over the years. On the outbound overnight flight we were offered a disappointing mushroom or chicken roll for supper and the same dish appeared as "breakfast" on the flight back. There may be some savings to be had in cutting back catering but I think MAS has gone too far when compared to the competition.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Malaysia Airlines customer review

(United Kingdom)

Finished 5 domestic sectors with MAS over the last two months (KUL-SDK-KUL SBW-KUL-SBW-KUL) on old B734 and new B738 MAS is certainly not a 5-star airline anymore. Having flown with so many other airlines in the past their services were not better than most of them. The male cabin crew were mostly rude and unhelpful. Was this what you should expect from an airline who once claimed to have 'World Best Cabin Crew'. They are an OK airline but definitely not a 5-star airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Malaysia Airlines customer review

(Australia)

We have just completed the first leg of our holiday travelling on the A330-300 aircraft from Melbourne to Kuala Lumpur then the A380 to Paris. We sat in the second row. I had read previous reviews which had criticised the seat comfort of the A330 so it was with some trepidation that I felt how firm the seat was. However my fears proved to be unfounded. The seat is able to be adjusted in multiple ways. The staff on this leg were outstanding. The second leg was in the A380 we had booked seats in the smaller front business section and these were very comfortable. We both were able to get a number of hours sleep. Again the staff were friendly and helpful. The only negative was my meal on this flight which was overcooked. We are sure our return journey will also be enjoyable.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Malaysia Airlines customer review

(Australia)

Flew MEL to BKK with a 2 month old A330 and a new 737. The standout was the new aircraft. The A330 was so comfortable modern and beautiful! The seats were extremely comfortable for economy. However everything else was pretty poor most of all the cabin crew. They were horrific! I never thought that cabin crew could be so rude to the point that it made passengers feel uncomfortable. The only reason I would fly with this airline is because of the new aircraft and its beautiful hub (KUL) is always a pleasure to transit through. Everything else was atrocious! If you want service do not fly MAS!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Malaysia Airlines customer review

(Australia)

Flight from Kuala Lumpur to Melbourne 8/9/13. Plane a little dated but I can cope with this bad service however is a different story. Just after meals were served I got quite a bad blood nose after which I fainted. My traveling companion recognised the need for me to lay flat and recoup. He quickly took our untouched meals to the stone faced stewardess to enable me to lay flat and asked for assistance she showed no concern for me whatsoever. When asked for some extra tissues she threw a couple of handtowels my way. We complained to the head steward who apologised and offered us our meals back which we declined. Having flown over with British Airways who were professional on every level it was very clear to me that there was an enormous difference between these similarly fared airlines. I will never fly Malaysian Airlines again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Malaysia Airlines customer review

(Australia)

PER-KUL-BOM in Economy Class on September 13th. PER-KUL was on an A330-300 and KUL-BOM on the super congested 737-800. The only meal served on the PER-KUL leg was breakfast at 5am (choice of quiche with sausage or rice with shrimp sambal) since the flight had taken off at 1.30am. Perhaps it was automatically assumed that people would've had a nice heavy dinner before boarding the plane. Whilst the food served on the KUL-BOM leg was good (Roti and chicken curry) it was a bit disappointing to know that none of the FA's spoke Hindi which pretty much made it very hard for a few passengers who could not speak or understand English. Overall I think MH's quality seems to have dropped a bit.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Malaysia Airlines customer review

(United Kingdom)

13 September. BKK-KUL-LHR on 737-800 and A380. Return trip was considerable better. I sat at 1A on the 737 and although the food was bland the cabin crew managed to top up my glass several times. The KUL lounge was full and seemed relatively pointless given that there were more comfortable seats outside. It was hard to get a drink. After finally getting onto the A380 we had to wait an hour after some confusion over the cargo which meant we missed our slot. The pre-ordered food was great and I had finally worked out that the flat-bed seat of most comfortable when it not quite flat. One of the stewards told me they had recently been modified but was not quite sure how. I managed several hours sleep and awoke to a pleasant breakfast. The cabin crew were polite and efficient; the aircraft was spotless and the toilets big enough for a small party were kept spotless. A far more positive experience than the outward journey.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Malaysia Airlines customer review

(United States)

This airline really should be downgraded from it's current 5 star ranking. I flew them all over Asia out of their KL hub for several weeks. I was shocked to receive an e-mail from them notifying me of a major schedule change and cancellation of one leg from my trip just a few days before leaving! Customer service was mediocre over the phone. No compensation given for this huge hassle which caused a very long layover at KLIA. Food was offered even on short flights but it did not taste very good and wasn't presented well. The service onboard was pretty good and attendants were generally very helpful. Malaysia Airlines is better than most U.S. carriers but it is not in the same league as Singapore Airlines or ANA. I had very high expectations and I was let down.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Malaysia Airlines customer review

(United States)

LAX-KUL-HKT round trip. B777 from LAX was great service food and AVOD. Seats are angle flat and first generation. Bit narrow but comfortable enough for 5 hours sleep on long transpacific legs. B737 service to Phuket was also very good and no problems with crew or plane.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes