Malaysia Airlines

Kuala Lumpur to Hong Kong with Malaysia Airlines. The business class seat on Boeing 737-800 was configured 2-2. The seat recline was pretty good. The inflight entertainment system contents are quite extensive. There are 2 staff in business cabin and they were friendly and professional. The meal served was great. I paid reasonable amount for this and I received good value.

Adelaide to Kuala Lumpur. Cabin crew was non existent after meal service. Initial drink service was water, oj or apple juice. When they ran out I was forced an apple juice. I declined and asked for a gin and tonic. Then came a tray of beers. Again all I wanted was a GT. Then finally one was dumped as if to say something. Meal service ran out of chicken so had to endure a fish option. No worries. Second GT took 30 minutes. Came with no ice and a dash of tonic. After clearances the crew was not to be seen. Passengers were walking to the back galley for self service. I just wanted a glass of water after 3 hours of non existence service. Water seemed to be a problem so i asked for a coffee. 4 crew standing and 2 sitting don't seemed to be interested.

Kuasla Lumpur to Manila was the most terrible flight. Old aircraft with no IFE for 3.5 hour flight. Pop out screen from the overhead only for safety video. Seat was messy with breadcrumb and no head cover. Coffee stain visible on the overhead (how did it get there?). Food was so so, more like an appetizer instead of main course portion. The plane is more suitable for 1 hour domestic flight. I would rather pay the same amount to other low cost carrier with this kind of services. Malaysia Airlines is getting worse in the past few years. Will not recommend.

London Heathrow to Sydney via Kuala Lumpur, returning from Melbourne. I chose to fly with Malaysia Airlines because of the fares and availability. Overall the experience was positive. The check-in process was smooth and the seats in the upper deck of the A380 were perfectly comfortable, and the entertainment system adequate. On the upper deck it is worth requesting a window seat for the storage bin alone - all your requisites can be kept within easy reach for the duration of the flight. The food was better than I expected. The one major criticism I have is that on the Heathrow - KL leg (A380) at least one toilet was out of action, leading to queues. Those working were pretty disgusting, but that is down to the passengers causing the mess. I returned from Melbourne (A330 and A380 respectively), and on the A380 leg the plane had a total of just 79 passengers and 21 crew, allowing those of us in economy to create a bed from 4 empty seats. The airline must have made a huge loss on this flight. The cabin crew were friendly and helpful, even finding me and remembering my name and vegetarian meal request when I moved seats (if fact I moved from the upper deck to the lower one). Whilst I would probably still choose to fly one of the other carriers on this route (especially Singapore Airlines) in preference, I would have no problems returning to Malaysia Airlines if the fares and/or flight times were attractive.

Bangkok to Kuala Lumpur. While the seats were reasonably spacious the configuration is 2-2-2 which means you have to move to enable the window passenger access to toilets etc. No screen provided for the 2.25 hour flight so no entertainment and not even an alcoholic drink provided. They did offer instant coffee or tea with tea bags. Meal was ordinary and all in all a very disappointing flight.

Flew Kuala Lumpur to Melbourne at 21.30, having previously flown on the same type of plane from Melbourne to Kuala Lumpur leaving at 00.45. Inflight entertainment had very limited new release movies and of poor selection. There is very little storage space for private items plus the provided toiletries, with the result that they finish on the floor. Although we had booked the 2 middle seats we were allocated 2 on the side with the result that the person sleeping in the aisle seat had to be woken and adjust the seat to allow the window seat passenger access to the aisle. The angled seat is most uncomfortable as it does not adjust to the flat position and you continually had to adjust your sleeping position. Most unsatisfactory. I am definitely returning to Cathay.

We flew Malaysia Airlines from Bangkok to Kuala Lumpur and then from KL to London. Both flights were on time and the service on board was very good. All in all, we had no complaints about flying with them, and would do so again.

Sydney to Kuala Lumpur with Malaysia Airlines, and we were surprised with the whole experience. The staff were lovely and attentive. The seats were comfortable and the plane was clean and everything worked well. There were no problems with domestic or international check in and no delays. Our experience was positive.

My wife and I flew Malaysia Airlines three times on internal flights in business class and we were impressed. The Boeing 737-800 planes were new or newish with spotless interiors. All flights left on time. Even on such short flights, the shortest being 40 minutes, a hot meal / snack was served. What food I chose to eat was fine. And the seats (2x2) are wide and comfortable with TV screens. I would be happy in these seats for 3-4 hours. A good pitch and well worth the money. Compared with the BA Club Europe - its a different world. The only gripe is that on short-haul flights MAS are dry - so no booze. In summary MAS are providing an excellent product and I would not hesitate to use them again.

Kuala Lumpur to Seoul Incheon with Malaysia Airlines. Very cramped economy class seats for long haul flight. Cabin staff woke people up during a night flight to ask if they wanted food. Rather than use the tannoy to announce the food choices to the whole plane, they chose to shout to the plane, serve a few customers, shout again and keep repeating this process. Small meal had no options: fish sandwich or nothing. Not good if you don't eat fish, the stewardess seemed amazed that people don't eat fish. I asked at checkin and was told I could not notify them of my dietary requirements.