Malaysia Airlines

Kuala Lumpur to Kuala Terengganu return, and I was expecting more from Malaysian Airlines. Despite having a very generous 30 kg baggage allowance, the rest is just satisfactory. The journey was very short and perhaps that's why the aircraft is very basic. Entertainment was provided, but no earphones which defeats the purpose. Even when we asked, they said they did not provide earphones for short journeys. We were given peanuts as a snack and a drink. Malaysia Airlines has recently cut costs and it shows. I will not plan to use them again anytime soon!

Malaysia Airlines flight MH53 from Osaka to Kuala Lumpur on A330. On time departure and announcement made in Malay, English and Japanese. FA from time to time will walk within the cabin and to make sure that everybody is well taken care of. Friendly and attentive cabin crew, nice inflight food with personal touch screen IFE. The leg room is adequate, it comes with a small pillow and a purple blanket. Bigger than average toilet. A clean and nice cabin experience.

Sydney to Delhi via Kuala Lumpur. We have flown Malaysia Airlines for years. This is our last flight with them. We flew return to Delhi. Our problem is their change to their Enrich Scheme which now requires more points than most airlines to redeem. Further, as Brisbane is no longer served we have to fly at our own expense to Sydney which substantially increases travel time. To be fair their cabin crew is still probably second to none. However you can note the subtle cost cutting. On the night flight from Delhi to Kuala Lumpur only a very thin "blanket" was provided. It did not even keep you warm. No amenities kit provided. Yet the following daytime flight to Australia provided not only the kit but a padded blanket and padded seat cover. Only one run of alcohol before lunch, no further alcohol was served or offered. No doubt the new management has its reasons.

After two gate changes at Hong Kong the aircraft departed 30 min late. My choice of meal was not available, this is the third time this has happened to me in business class on Malaysia Airlines. Inflight entertainment system needed to be rebooted twice and supplied headphones did not work. Cabin staff excellent. Ground service poor, this flight was meant to connect with service to Adelaide which was discontinued some months ago but never advised by airline. Tried to get accommodation voucher prior to flight but unable to do so. Voucher would be provided on arrival KUL. Spent 90 min going from one desk to another where a voucher was finally written out. Why could this not have been done months ago when we first asked. Loyal Malaysia Airlines customers for 10 years but it's time to go elsewhere.

Malaysia Airlines, Kuala Lumpur - London Heathrow, MH4. Ground staff are friendly at check-in counter and lounge staff were pleasant and helpful. Boarding was quick and efficient. Cabin crew was very pleasant to welcome very single passenger onboard. Seats were comfortable and seat converted to lie-flat bed position. I had a good few hours sleep and the bed is comfortable. Welcome drinks and cold towel (make sense since KL is hot and humid) were offered before take off. Food and beverages were excellent and plenty of refreshments throughout the 13 hours flight. Satay and main course were absolutely amazing. Cabin crew very attentive and friendly and they never fail to smile. I would recommend this airline to everyone.

Not bad, not extraordinary, just a solid-flight. Red-eye from Sydney to KL and morning flight back. Both on the A330-300. Both flights were on-time, and the crew was efficient and friendly, with just the right amount of enthusiasm. The catering was passable, but standard economy fare. Servings were on the small side, I thought. For red-eye flight, the A330 economy seats had enough padding to drift in and out of sleep, but I wouldn't describe them as comfortable. No amenities were provided unless you ask. The seats were perfectly adequate during the day flight. Individual IFE is quite responsive and has a good selection - kept us entertained throughout the flight. For the very competitive pricing, I would fly again.

Was booked and checked in for 11:30 pm flight from Kuala Lumpur to Tokyo Narita on Dec 10, 2015. Delayed until 1 am next day. Then finally delayed until 9:30 am. Talked to duty manager. Totally unaware of delay, information was in flight information board. No accommodation provided so had to sleep in the lounge. Arrived later than my boarding time but managed to connect because flight was also delayed. Based on Malaysia Airlines letter, emailed them on Dec 12. Automated response, then dead. Wrote on Malaysia Airlines Facebook. Responded by asking for info, then dead. Wrote to COO, no response. Malaysia Airlines is an airline that is prone to long delays, and does not respond to requests for compensation.

Kota Kinabalu to Kuching. Check-in was efficient and staff friendly. The problem is they only open 2 counters and the queue is getting longer. We board the aircraft and e greeted by the cabin crew who were attentive and friendly. Flight was not full in economy class, only around 20% I think. The food tasted delicious for me, but they still need to improved for domestic and regional catering. They got IFE onboard with new movies to choose from. The seats was pretty comfortable with decent legroom. Overall my flight experience was pleasant.

I was concerned by poor reviews, but was pleasantly surprised on each of my Kuala Lumpur-Langkawi return sectors. There was a 10min delay in each direction, but we were kept informed of the reason by staff, and we ended up arriving on time on both occasions. The domestic/regional lounge at KUL was a nice place to wait, with a decent selection of food and soft drinks. Onboard the Boeing 737-800 business class was 4 rows of 2+2 and seats were comfortable and spacious enough for the 1 hour flight. It is disappointing there is no alcohol served on short flights, but their guava juice is very pleasant. Northbound catering was Malaysia Airlines famous satay, which was very good. Southbound we had an authentic Malay chicken curry. Crew were efficient and friendly. I will happily fly Malaysia Airlines again, subject to price. On some regional routes I looked at they were more expensive than SQ and CX, which is not right, as they are not in those carriers' league.

First time to fly with Malaysia Airlines. The journey took about 3 hours to arrive the destination and the inflight entertainment was great. The service from the staff was good, I have no complaint on that. But the food and beverages was out of my expectation and they need to improve on that. The seat was comfortable. I had a good experience.