Malaysia Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 851 reviews
6/10
No Skytrax Rating
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10/10

Malaysia Airlines customer review

(Australia)

My wife and I flew Business Class Perth to Kuala Lumpur A330 then A380 to London 2nd July 2013 then back to Perth by the reverse route 28th September 2013. 10 out of 10 to MAS because all 4 flights were excellent. We were so well looked after by the very friendly and efficient cabin crew who could not have done more to make our journey as pleasant as possible. As a retired Airline Captain I have travelled the world for many years and I can thoroughly recommend MAS.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Malaysia Airlines customer review

(Malaysia)

Flew KUL-MEL on their new A330. Nice and modern cabin. Good selection of inflight entertainment except for the annoying ads at the start of every movie/show. However the cabin crew were appalling! They seemed uninterested and made their passengers felt like they are a burden.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Malaysia Airlines customer review

(India)

Travelled from Bangalore to Singapore and Singapore to Delhi last week (both ways stopped at KL). I must say that quality has gone down very much compared to 2008-9. The staff is not at all caring. The food was very oily. The staff is more concerned about finishing their tasks and are not really concerned about customer. Empathy is totally missing.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Malaysia Airlines customer review

(Australia)

BNE-KUL-LHR on 18/9/2013. BNE to KUL on an A320. KUL to LHR on A380. Flights were on time or earlier. Crew on both flights were excellent. We have flown this route frequently with MAS and have found their service and comfort good. Food was excellent on both flights. Lounge at KUL is getting a bit tired in the area of the showers but does the job.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Malaysia Airlines customer review

(Australia)

Flew Adelaide to London and back again in Aug/Sep 2013 business class. The A330 from Adelaide to KL has to be the most uncomfortable seating experience I have ever had and as far as converting into a bed and getting any sleep that is quite impossible. The A380 KL to London is comfortable but Malaysia Airlines has chosen the most basic of fit outs and this shows (I flew Emirates recently on the A380 in business class so can make a direct comparison). As always staff polite and helpful and food good but the planes let the airline down badly. Will not be using them again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Malaysia Airlines customer review

(Australia)

Flew SYD to MLE via KL. SYD-KL was in A330-300 then 737-800 to Male. Airbus had very comfy seats good food and service and very good individual inflight entertainment. 737 had typically uncomfortable seats fairly good food but had a few small flat screens for all to watch. Terrible movie featured. Downloaded some movies on the IPhone for the return trip so I didn't have to endure that again. Price was good though. Had a 15 hour layover in KL the way there and 2.5hrs the way back. Was really happy with the 15 hours visit to KL and had a fantastic time shopping and sightseeing there. Got a beautiful hotel room for $100 US which gave us two 2-hour sleeps to refresh us. Service good on all legs. Very hard to sleep through the night in Economy seats. Would happily fly MAS again but would likely prioritise AirAsia as you can get a Flatbed in Premium class for the same fare as Economy in MAS and most other full-service airlines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Malaysia Airlines customer review

(Australia)

SYD-KUL-LHR return. Malaysia aren't that bad - they are just not as good as the competition. The A380 leg between KL and Heathrow is ok if not as good as rivals but the Business class seats on offer between KL and Australia are extremely poor. The Service is friendly and efficient but every flight I have taken with them has ether had problems with lavatories broken seats (other passengers) or problems of one sort or another. Also on a two hour delay with connecting flights to London there was no info provided about if the connecting flight was being held or not. Now that Qantas had upgraded it's offerings Malaysian is definitely the poor cousin if flying between Australia and Europe.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Malaysia Airlines customer review

(United Kingdom)

LHR-PEN via KUL and return. A380 is a super quiet plane. Sat on upper deck at the rear of the plane. On the way out the crew were excellent. On return not quite as outstanding. The food and beverages were ok although lacking on return trip. Seat fairly comfortable. Brilliant to be able to watch the take off and landing from camera positioned on tail of the aircraft. Over all quite comfortable with adequate leg room. I would fly MAS again. It was nice to see the mood lighting enjoyed by Business class passengers gradually getting brighter but in economy they whacked up the bright white lighting which was not very pleasant. I can't understand why this feature is not available throughout the cabins especially on such a new aircraft.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Malaysia Airlines customer review

(Malaysia)

KUL-HKG A380 - Overall flight was satisfactory for this regional sector although might loose out in the long hauls. Positives - food from KUL was of good quality and cabin crew were very friendly. Drawbacks - sleeping position is not 100% flat and most would only be able to sleep on their backs without moving about the table is way too small for its class and the serving tray during meals can barely fit the dishes on it the handset for the inflight entertainment system is a little hard to use and the screens in this cabin are non-touch.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Malaysia Airlines customer review

(Hong Kong)

LHR-KUL-HKG in Business Class. Two wonderful flights with great customer service. The business class seats in the A380 (LHR-KUL) are spacious and comfortable. MH offers a nice variety of meal selections. The food was tasty. The second flight was on an B737-800. I was in first row. The seats are comfortable and the food was also tasty. The crew on this flight was fantastic.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes