Malaysia Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 962 reviews
6/10
No Skytrax Rating
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2/10

Malaysia Airlines customer review

(United States)

My wife and I flew from Manila to Kuala Lumpur on January 30 2014. The check-in process is very antiquated. Long lines are not managed at all. Sure baggage allowance is generous. but in-flight service is atrocious. Food was terrible. Attitude of the staff was indifferent - they just did not care. We were glad when the flight was over.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Malaysia Airlines customer review

(Australia)

We travelled Business Class from Sydney to Sri Lanka via Kuala Lumpur and back. The trip going to Sri Lanka was good. However on the return flight on the Colombo-KL sector they ran out of main course options. There were only 12 adults in Business Class and yet this happened. This is poor form for a business class service proposition. On the KL - Sydney sector they ran out of the amenities packs - when I requested a pack the hostess informed me that for some reason they had only loaded 50% of the required packs. Again they also ran out of the brunch options! Despite this the journey was comfortable and the staff very professional and pleasant. The trick might be to pre order your meal? Not sure.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Malaysia Airlines customer review

(Malaysia)

Took MH1 flight from LHR-KUL and had an aisle seat in the economy class on the upper deck. Management of the queue at the gate was done in an organized and orderly manner and the staff were more than helpful. Since it was economy I didn't expect much because honestly one can only get that much of comfort in an economy class. There was an empty seat beside me so that gave me a good extra space. The in-flight entertainment had a good variety of movies music podcasts and e-books and the meals were great. The cabin crew displayed genuine friendliness and professionalism. My request for a cup of water was also immediately attended to. Overall I'd say the whole flight experience was great.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Malaysia Airlines customer review

(Australia)

MH 126 PER to KUL in A330. Relatively new aircraft that was the only positive point. Boarding staff at the terminal were rude. The MH cabin crews were very indifferent and disinterested. I asked for a snack prior to take off but was not given anything no excuses given (did the same with Qantas and was given plenty). Meal was served with two main choices terribly bland. That was the only thing served throughout the entire 5 hours flight. Staff did not do their beverages round. Bad taste for IFE. All in all I think this would be my last trip with the MH. I am not impressed at all!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Malaysia Airlines customer review

(United Kingdom)

LHR to KL on A380 in business class then KL to Melbourne in business class. 3 hour delay at Heathrow not sure why as nobody seemed to know. Onboard seats ok and service was fines with plenty food and drinks the bad point being on arrival at KL no cases appeared. I only hope our cases come back with us on the return journey.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Malaysia Airlines customer review

(Australia)

Flew Melbourne to London return. Experience inferior to that 4 years ago. Paid extra for seat choice. Change of aircraft type meant chosen aisle seat became middle of 3. Service very impersonal. Would prefer quality food not quantity.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Malaysia Airlines customer review

(Australia)

Flew business class January 2014 it was a special price. We usually fly Qantas or Singapore. No comparison in terms of inflight entertainment and seat comfort I found the staff of Malaysian hit and mostly miss. On our KL To Mumbai the staff were so disinterested it was almost amusing. I rarely eat the food my companions commented it was reasonable and all agreed. Inflight entertainment outdated and seat recline was good flat position was uncomfortable if you can get the special price it's worth it otherwise I would not be happy paying full price for this level of service. On time was always good. Flew Sydney to KL then KL to Mumbai Colombo to KL then KL to Sydney.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Malaysia Airlines customer review

(United Kingdom)

MH767 SGN-KUL and MH020 KUL-CDG. The flight to Kuala Lumpur on a 737-800 was about 1hr 50 mins and the level of food service was extremely lavish for the length of the flight - very impressive. Unlike many airlines like BA where seats in both classes have the same seat pitch and are 3 adjustable seats either side of the aisle their business class comprises a permanent 2x2 layout with extra legroom. The flight to CDG was on an A380 Superjumbo. It was the quietest smoothest flight I have ever experienced. The seat food service and comfort were incredible. I arrived after some sleep feeling fresh and ready for another day. Malaysia Airlines are at the top of their game - I made a good choice.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Malaysia Airlines customer review

(United Kingdom)

London to Australia via KL and return journey. Food was bland and the crew surly and rushed. Have had much better service with other airlines. Thumbs down.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Malaysia Airlines customer review

(Australia)

Melbourne to Paris return in Business. First time in Business on Malaysia. Previous experiences with airline had been mixed. Overall their Business product doesn't have the polish of Emirates or Singapore but is a satisfactory alternative given the price. 777 MEL-KUL A380 KUL-CDG-KUL and then A330 KUL-MEL. 777 is aged but found it very comfortable (more so than the much newer A330). A380 was spacious and seat was good. A330 seemed more cramped than either 777 or A380 and lacked privacy. All flights had good service. Food varied from good to excellent and there was always plenty of it. IFE was a weak spot with not much of any interest to me. Lounges too were mediocre even in KLIA which surprised me being home base. However despite all this given that the cost of the ticket was substantially less than any other carrier and comparable to China Southern it represents good value and would happily fly them again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes