Malaysia Airlines

Kuala Lumpur to Bangkok with Malaysia Airlines in Business Class. Horrible old aircraft, e.g dirty, old seats, ceiling fixed with adhesive tape. Rather unfriendly flight crew. Onboard food tasted and presented badly. No welcome drink and no excuse for delay. No personal inflight entertainment system. Based on this one experience can't recommend this airline.

Bangkok to Manila via Kuala Lumpur with Malaysia Airlines. 4 flights in all. 3 newer aircraft. Service was exceptional. Food was good. The 2 shorter flights did not provide alcohol but the KL to Manila made up for it. A delay out of Manila but I was happy stay on the tarmac to wait out torrential rain and let incoming traffic down first. The older plane had no seat back tv and I can live without it on a 2 hour flight. My only gripe on landing at KL a member of ground staff had a sign for Bangkok and I busted a gut to get through security etc only to be told at boarding there were 2 flights to BKK and I was trying to get on the wrong one. I thought the girl on the air bridge could have explained that.

Penang to Kuala Lumpur. Had originally booked an economy ticket but was able to upgrade by bidding. Upgrade was around $70. Only a short flight of around 50 minutes but was served satay which was delicious. Seats were comfortable (and I would say more legroom than on QANTAS 737 in business). As only a short flight did not use any in flight entertainment. Flight crew were pleasant.

✅ Verified Review | Kota Bharu to Kuala Lumpur. Malaysian Airlines flight MH1397 Kota Bharu to Kuala Lumpur scheduled to depart 16:10, still here at 22:30. We were given one announcement 2 hours into the delay saying there was a mechanical fault, obviously this happens and is understandable, what isn't is how it has been handled. We had to seek out information about when the new departure time was, the only person manning the Malaysia airlines office said the aircraft would depart at midnight, that was an estimate made 4 hours ago, he has now gone home while we are all still stranded. We haven't seen anyone work on the aircraft for the past 3 hours and it's been parked with its cargo door open, abandoned the whole time, there is not one Malaysia Airlines representative in the terminal and at the moment we are supposed to leave in an hour and a half, that's what we were told 4 hours ago. No apologies or reimbursement has been offered for missing connecting flights, regardless of carrier or to put us up in a hotel or pay for food. This has been a massive failure in both organisation, planning and customer service. You cannot claim to be a premium carrier when your contingency plans are worse than any budget airline.

✅ Verified Review | Kuala Lumpur to Phuket with Malaysia Airlines. Overall, I had good flying experience with Malaysia Airlines. The cabin crew really professional and always smile when needed. IFE just average, not much can do since the flight time is really short. I can say food has improved a little bit for both sectors. Check in at HKT was slow - I believe they have a third party handling agent for this. Flight was full and everything went smooth. Will fly again.

✅ Verified Review | London Heathrow to Denpasar (Bali) via Kuala Lumpur with Malaysia Airlines. Fabulous from start to finish. Lounge fair at Heathrow. Seats great and lucky to be in row 7 from Heathrow. I always book the front smaller cabin as rows 6-8 much quieter and really is like your own small cabin on the upper deck. Seats fully flat usual mattress seat topper and blanket all good. Great food choices as well and was able to pre-order option online prior to departure if you want it. The staff were really good - always addressed by name, nothing was any trouble at all and they were always smiling. Connecting flight at KL was very easy good signage and quick couple of minutes on the monorail shuttle to boarding gate. We had very tight connection 1 hour and had no trouble at all. Return flight was even tighter with only 40 minutes but we managed without any problems. Well worth the money and worth trying if you have never travelled with them before. The only slight let down was the films and TV but really it was just a minor issue and would not stop me flying again.

Another terrific flight with Malaysia Airlines. MH2609, from Kuala Lumpur to Labuan is quite a decent flight. Wasn't too expensive and had excellent service. Despite the flight being a tad delayed and the long bag drop queue, crew onboard this flight was excellent. Love how they used the Boeing Sky Interior at the right times, when us passengers were resting, the either switched the lights off or kept it a light blue shade which wasn't too bright. A job well done to Malaysia Airlines.

✅ Verified Review | London to Koh Samui return via Kuala Lumpur with Malaysia Airlines. The food was very nice and I enjoyed my special meal, and the cabin crew were friendly and approachable. What I did not enjoy is the fact the interior of the aircraft was dated, dirty and needed a good clean. In the seat pockets there were sweet wrappers and on the tray table coffee stains from the previous flight. On the Kuala Lumpur to London Heathrow sector of our journey I experienced an allergic reaction to the blankets provided. My arms began to swell up and become itchy and covered in a rash which was pretty uncomfortable. I went to the galley to ask one of the crew if I could have anti allergy tablets, but they said they do not carry these tablets on board and offered me paracetamol and ice to put on the rash. Having worked for a couple of airlines myself I was pretty taken back by this response as for the airlines I've worked for anti allergy tablets are pretty standard. Plus I'm not quite sure what paracetamol would have done for an allergic reaction. I had to endure another 9 hours of itching and general discomfort which could have been avoided should the airline have had these standard allergy tablets.

✅ Verified Review | What made this flight from Kuala Lumpur to Singapore enjoyable was the cabin crew service. The warmth of the Malaysia Airlines cabin crew in my opinion is the friendliest in the region. A nice touch on this flight was that they served ice-cream bites. It was only an hour long flight, and typically all I get on such flights is peanuts and juice, so the ice-cream as a pleasant surprise. Overall, a pleasant experience.

Adelaide to Phuket with Malaysia Airlines. I have flown with Malaysia Airlines on several occasions - including twice from Adelaide to Paris with my wife in Business Class. We joined their loyalty program (Enrich) so that we could use the points from all our work and holiday trips to upgrade later flights. Next September (2016) my friends and I are going to Phuket and I have tried countless times to get the return trip upgraded using my Enrich points. Without exaggeration, I have called the Enrich number 12 times. On a number of these occasions I was lucky enough to be able to leave my contact telephone number and get a call back. On these occasions I was told my request was in a queue and that I would need to ring back on a certain date - which I did. Every Malaysia Airlines representative I've spoken with has told me something different. For the last 3 days I can't leave my return number on a ring-back because their recording doesn't seem to be working now. When I ring the complaints line - the line gets automatically cut off. Malaysia Airlines was very eager to take my money for Business Class tickets for my wife and me and for a number of other work and holiday trips to/from Malaysia - but not very happy to provide me with an upgrade using the Enrich points I've earned. My advice - joining Enrich is a waste of time and money. Their representatives (when you're lucky enough to be able to get through) don't speak English very well and, even though they make promises, nothing is done. Fly with an airline that values its customers.