Malaysia Airlines

✅ Verified Review | Kuala Lumpur to Taipei. Platinum member with Malaysia Airlines. Year on year the quality of service and cabin design is rather disappointing and still using a narrow body 737 for mid-distance flight. The cabin is small and feeling of lack of leg room space and no comfort for flight of over 3 hours. I found dirt inside the food tray storage and that including the business class seat. I’m platinum member with MH in all my flight most of the cabin crew do not pay any attention or acknowledge to me, however if I fly with CX or QR the purser will personally come over and give a warm greeting etc.

✅ Verified Review | Flew Malaysia Airlines from Adelaide to Kuala Lumpur. Sadly we missed the refurbished cabin by 8 days. Worth another look then. Pleasant flight pleasant crew. Short 7.30 hour flight, but after 2 movies found nothing else to watch. Definitely needs more TV and movies. Food OK short wine list, but nice enough wines. Plus the lounge (Qantas) before immigration is a pain. Just that is enough to make me prefer to fly Singapore Airlines.

Flew from Auckland to Kuala Lumpur and return with Malaysia Airlines. Overall comfortable and pleasant experience. On the first leg of the trip the cabin was two thirds empty and the crew, although professional were not overly friendly. Appeared in a hurry to clear away dinner and dim the cabin lights. On the return journey cabin crew were friendly and helpful. Cabin was full but service was excellent. New flat seats a great improvement but could do with a mattress rather than just a sheet.Toiletry bag excellent and well stocked. Food was good but not overly exciting. Entertainment was OK but not that good a selection. Cabin spotless as were the toilets. Overall a pleasant experience and very good value for money. Would definitely recommend

✅ Verified Review | Mumbai to Kuala Lumpur with Malaysia Airlines. The crew always very grumpy and treat passengers rudely. This is the only airline which does not bring out a drinks trolley. The crew will run down the aisle with a few glasses of beer and if you blink you miss it. Food is the same for years if you travel the same route. The crew goes out of their way to be grumpy - would be nice to be treated like a human being.

✅ Verified Review | Red-eye flight from Kuala Lumpur to Narita. After take off, cold sandwich was served and drinks were also offered. The sandwich was terrible, to be honest. The cabin crew were polite and friendly. Before landing, the famous 'nasi lemak' or coconut rice was offered together with omelette. The rice was really delicious. IFE and seats were okay. Overall, a pleasant flight with Malaysia Airlines again.

✅ Verified Review | Kuala Lumpur to Beijing. Flight was full. Unfortunate to have a grumpy cabin crew served us during the flight. My friend was scolded for not switching off his phone, where it could be adviced politely. The entire flight, the cabin crew refuse to give a smile. I have no idea what gone wrong with MAS now. They used to have one of the greatest cabin crew years ago. And now, there's nothing that they can be impressed for. An almost out-dated aircraft, average IFE interface with average content, average legroom and seat comfort, dirty cabin and lavatory, and to top it up, a cabin crew who looks very experienced.

✅ Verified Review | Kuala Lumpur to Hong Kong. Had the same flight 2 weeks ago which I reviewed. This time, I bought a one way ticket to return home, after a lack-lustre experience with Malindo from Hong Kong to KL. I was able to use the city check-in at KL airport express station in town. My Oneworld emerald allowed me to enter the first class lounge to send a few peaceful and luxurious hours before boarding. It being not a full flight, the seat next to me was empty. I was served their satay, and a tasty chicken rice for dinner. 2 enthusiastic crew looked after 5 of us over 3 hours, I had nothing but praise. With the incredible promotion they often do, Malaysia Airlines becomes one of my favourite choices for traveling to Asia and Australia.

✅ Verified Review | Kuala Lumpur to London. The airport was an absolute joke. Flight was leaving at 10:50am. We arrived at the airport at 8:00am, went straight to check in - that took about 40 minutes. After that, we headed to security and were in line for almost an hour. The queue was ridiculous. A few people ahead of us had issues with their visas/passport and I guess the security officer had no idea what to do. There was no sense of urgency. Then the computers froze up for about 10 minutes. Our flight started to board and my partner went to speak to someone who told us "it's fine, just keep waiting,". After the first security check, there was another for luggage. Absolutely no one seemed to care. We ran to the gate and obviously late - the woman was horrible. I explained the situation and her response - you should know it's peak time and you should get to the airport early. The plane was fairly empty and I saw luggage being taken off which makes me believe people missed that flight. There was a family right at the end of one of the security lines going to London - who had gone up to speak to staff working there but was refused fast track. The plane food was disgusting and rarely was water/drinks offered. Food was served after departure and then 2 hours before landing. I wouldn't travel on Malaysia Airlines again.

✅ Verified Review | Tokyo Narita to Kuala Lumpur. I did not have high expectations before flying with them but my expectations were surpassed by wonderful cabin crew of Malaysia Airlines. The service was genuine and warm and I counted more than 4 drinks round between the main meal and snacks round before landing. The crew were walking around the cabin carrying drinks in a tray and offering them to passengers who were awake. The food was quite delicious. Although the aircraft was a little old, the seat and IFE were great. I am really impressed by the service from Malaysia Airlines.

✅ Verified Review | Bangkok to Kuala Lumpur with Malaysia Airlines. Flight depart very on schedule, leather seat quite old and doesn't look good enough. Seat is not so good in function. Some of cabin crew may be in rush so seemed to be not enough service to passenger. There is no personal entertainment screen.