Malaysia Airlines

✅ Verified Review | Now I totally understand why MH has lost its 5-star rating. We flew business class from Kuala Lumpur to Denpasar on MH715. Equipment is an old Boeing 737-800 which is totally acceptable for a short 3-hour flight however the cabin was filthy and shortly after boarding. Having flown with Qatar Airways and Cathay Pacific the previous day, Malaysia Airlines food, service and hard product is nowhere near in comparison which was a huge let down. The nearly inedible breakfast was served in a single tray by flight attendants who pretty much disappeared after putting the tray down with the exception of one flight attendant who was chatting with what I can understand a colleague, seated right across the aisle, with her fiance, getting married in Bali. The conversation started as soon as we boarded and continued during meal service and not once I noticed this flight attendant serving other passengers except chatting to her colleague while continually topping up their alcoholic drinks. Meanwhile we, and other passengers, have to ask for a coffee or juice as not once either of these were offered. From the point-of-view of a revenue passenger, this it totally unacceptable. We were looking forward to a great flight with MH but had very negative views of the airline after this unpleasant experience.

✅ Verified Review | Jakarta to Kuala Lumpur. I flew this carrier due to the competitive pricing for this route. I was pleasantly greeted with nice cabin crew who helped me with my baggage. The plane took of a minutes later but landed on time at KLIA. The counter staff doesn't really smile much and the seats are old and the seat pockets are stained. I often opt for the seafood and it taste good but not worth a second mention. Now they use the box like a bento and serve the food which I find is much faster to clear than the standard trays. The portions were good for a 1 hour 30 mins of flying time. Using an old IFE but it didn't have and issues. Overall it was a good experience if you paid for the lower end of the price as it can't match Thai or SQ quality service. Minimal service but the crew did the best. A practical choice for those who want to flight full service in economy in the region.

✅ Verified Review | Ho Chi Minh City to Singapore via Kuala Lumpur. For the SGN to KUL, the plane came in on time and departed on time. Cabin crew were professional and smiled but were visibly tired. Food was average to good, served hot from the oven into a box which I think is easier to clean rather than using a tray. IFE is not responsive but the console was able to counter the issue. Mid flight the cabin crew went down to close all the window shades to allow passengers to get some shut eye and offered pillows and blankets and drinks. The downside of departing from SGN is that the ground crew from SGN are poor in customer service as they are mostly locals and that the airports reputation was known to be poor in their airport rating in 2015. However the next leg, KUL to SIN, was a bit messy as the plane was delayed 45 minutes due to late arrival of the aircraft from Tawau. So I arrived in Singapore at 0050h instead of 0005h. As a form of compensation the crew surprised us with ice cream onboard along with peanuts and juice which left us feeling better. Overall it was a pleasant flight but again the cleanliness is still not up to spotless just yet.

✅ Verified Review | Kuala Lumpur to Jakarta. Since a few months back, all flight services under 3 hours have removed their bar service which was a bit of a downer as we could not have a wider range of drinks to choose from. But the cost cutting measures seem to be working as the air tickets I bought were comparable to budget carriers flying out of KLIA. The flight was smooth and boarding was efficient due tot the low volume as it was an odd time to fly. Cabin crew was experienced and was able to comfort passengers, allowing them to feel a relax by providing pillows and blankets. They were fast to respond to the request and would kneel down to listen to your request in a kebaya which is quite a feat. They crew were lovely but the cleanliness of the aircraft, was poorly maintained. When queried about the cleanliness, I came to understand that the previous flight suffered moderate turbulence thus tea and coffee stains were everywhere. Overall I think they did their best to clean before the next set of passengers came onboard. It was an average to a good experience.

✅ Verified Review | Singapore to Kuala Lumpur flight quality was moderately good. Not too shabby, the usual peanuts and juice was offered. Drink services were offered twice for a 40 minute flight. Newspapers were offered and the cabin crew would offer to collect your coats and store it in the closet. Pretty standard service. Kuala Lumpur to Ho Chi Minh City flight was bumpy and turbulent probably due to the pick up of the monsoon season but the pilots manage to keep it steady. Meals were of good portion if you considered that the plane was only in the air for 1h 30 mins. A simple seafood fried rice or chicken murtabak was offered with a choice of orange or apple juice - the food choice would be better if they had one western dish and one local as I find that it might be hard for others to appreciate the food. The cabin crew were doing a great job and were very attentive and offered pillows. The seats were normal standard and the space was decent. There is an issue about the IFE as the screen is not as responsive to touch but that can be countered by using the remote which was very responsive. The downside is that the plane was not very clean. But overall Malaysia Airlines still lives up to a full service flight. Occasionally there will be very cheap offers provide each month on certain routes that make the return trip cheaper than the budget carriers but you just have to transit at KUL.

✅ Verified Review | I've took the return flight from Kuala Lumpur to Hong Kong, after check in and the clearance of the immigration, I went to the gates and wait for the flight. The time was estimated at 1540, but it delayed for an hour and the gate was changed. Onboard the flight, the crew were polite and with explanations In conclusion, although Malaysian Airlines have delays, their crew were very experienced.

✅ Verified Review | Delhi to Kuala Lumpur and on to Langkawi and back with Malaysia Airlines. The seats on the A330 were satisfactory but the food was average. Not much choice and whatever was available was hardly palatable. No dessert after the meals. FAs were attentive and responding to passenger requests. The flight from Langkawi to KL was delayed and we had to run to catch the next flight from KL. No Lounge facility at Langkawi, so it was quite a bother to sit for 2 hours in the common waiting area.

✅ Verified Review | Hanoi to London Heathrow via Kuala Lumpur. I had an excellent and comfortable experience with Malaysia Airlines. On both my legs the seats were very comfortable, I had plenty on legroom that allowed me to stretch my legs. From all the airlines I have flown with in economy Malaysia Airlines has the most comfortable seats and the most legroom. The service on board was extremely professional, the staff were polite and attentive. The food was lovely. I thoroughly enjoyed flying Malaysia Airlines.

Bangkok to Kuala Lumpur was excellent, clean, on-time and with a pleasant meal (no alcohol). Kuala Lumpur to London was not as good for me as I was cramped into the middle seat. I checked in early as I wanted an aisle seat but a rather noisy drunk passenger had been allocated to sit next to me so the crew relocated me. Food generally okay; screens okay but limited choice unless you like American films; no decent classic British offerings. Unbelievable price - £197 single; amazing!

✅ Verified Review | Flew Melbourne to Seoul Incheon via Kuala Lumpur with Malaysia Airlines. A330 on both legs, however only the newer flat beds on the MEL - KUL sector. Seat comfort was excellent on the first flight, not so much in the angled beds on the older A330 to Incheon. Both flights with high load factors with warm and pleasant service on all flights. Toiletry bag with decent amenities. Food was average, however use Chef on Call for more options. Wine list was limited. Entertainment had enough choices to keep me satisfied however nothing compared to Singapore Airlines or Emirates. Crew ensured cabin and toilets were clean and stocked throughout which was good. Overall, good value for money and a pleasant experience. Would recommend and happily fly again.