Malaysia Airlines

✅ Verified Review | Kuala Lumpur to Jakarta return. Nightmare experience. Supposed to be full service airline but I need to get my own bag tag (a long queue) after which I have to queue again to have it checked in. The ground staff have zero courtesy. Boarding was a shambles, having two departures from one gate. Flight was delayed as usual. Cabin crew was good but food is still served in a box - this from a full service airline? Malaysia's pride once upon a time, but I have now switched airlines.

✅ Verified Review | Domestic flight from Kuala Lumpur to Langkawi return in economy class. A short one hour flight . The whole process from booking to the actual flying day was good except delayed on the outbound. The ground staff handling the delay was very unprofessional. Two hours delay in early morning flight especially for connecting passengers from long haul international flight is bad. Plus, the poor customer service added to the misery. The staff raised voice to customer asking for the delay flight. Changing gate without announcement and left it to passengers to constantly look at the screen for update. Other than that, the Malaysia Airlines staff were excellent. Especially the call center. Our tickets booked online and no notification on the website that our payment has gone through. Called service center and was picked up almost instanteneously and everything sorted professionally by the staff.

✅ Verified Review | Adelaide to London return via Kuala Lumpur. I booked in early April 2016 for a flight via KUL to London departing 22 July. My wife and I paid for premium seats between KKUL and London, Row 39, paying an extra $100. On checking in we were placed in rows 72 and 78 for the MH2 leg. No explanation, or refund, has been forthcoming despite asking for refunds and lodging two complaints. After many requests we were provided with seats together next to the toilet. By far the worst long-haul flight we have ever undertaken. We have emailed numerous people in the hierarchy, without receiving a response to our requests for both an explanation and a refund. We upgraded to business class on the way home as we could not obtain a guarantee that our pre-paid seats (Row 39) were going to be available for the trip back to KL. Obviously Malaysia Airlines does not care about customer feedback or service. After numerous flights with them, at least ten in the previous twelve years, I have decided they are seriously lacking in customer service and will not fly with them again. They do not deserve my, or my families, custom. Their cabin staff are exceptionally helpful, but their back office staff are hopeless!

✅ Verified Review | Bangkok to Penang via Kuala Lumpur. Malaysia Airlines business class product has worsened considerably in the last two years. If you are very lucky the aircraft look fresh and clean, but very often their planes look tired. It worries me when it is difficult to hold your business class seat in an upright position as expected on departure/landing. Malaysia Airlines management decided that no alcohol will be offered in regional and domestic flights. I respect and understand that muslims don´t touch alcohol, but when I, a non muslim, travel on business class on an international route cannot have a glass of wine, I don´t appreciate it. The last four segments I flew with Malaysia Airlines had a late departure - up to 1.5 hour. Next time I will use a low cost carrier to Malaysia, eg. Air Asia. They have newer equipment, you know what you pay for and are generally on time.

✅ Verified Review | The plane was relatively new and clean and boarding at Ho Chi Minh was rather efficient. The positive stops there. The crew onboard were rushing through service to retire early onboard the flight with one round of drinks served. The meal was mediocre at best and has been one of the cost cutting measures by the airline. Entertainment selection was mediocre at best and the controls work rather intermittently or rather, a tad slow. The seat pitch was horrendous and comparable to those of a budget carrier, it just felt tight, Jetstar Pacific new aircraft has better seat pitch than them! Ground staff at KLIA were more interested in their own conversations than serving the passengers and it seems rather unprofessional. Upon landing, we had to wait for another gate as the gate that it was supposed to park at was still occupied by another MH aircraft. Planning as such should be done beforehand to ensure that such issues do not occur, as there were many other available parking bays at KLIA.

✅ Verified Review | Adelaide to Phuket via Kuala Lumpur with Malaysia Airlines. Disappointing really, especially on our return journey. Food was very ordinary and coffee (when you finally got it) revolting. Most staff were friendly and efficient, but not all. We were misdirected to wrong queue in Phuket despite querying the instruction which meant we only just make the flight. The plane on the return flight, an A330, was not the most comfortable. Baggage took forever to get offloaded in Adelaide though I understand this is out of the control of Malaysia Airlines. Overall, I felt that this airline is doing things on the cheap.

✅ Verified Review | Manila to Kuala Lumpur on Nov 30th. The flight was delayed arriving in Manila and the 1:15pm flight departed closer to 3:00pm. Apart from the long delay, for which no apology was announced by the crew, the aircraft was tired and old. Nowadays whether one gets a new B737-800 or the older ones (but at the same premium MH ticket fees) is like a lottery when taking Malaysia Airlines. There was no IFE. I was in seat 5A and the magazine holder was broken. The same too for Seat 5B; literaly falling off at the hinges. The meal served was not good. The crew were pleasant and trying their best and the pilots did an excellent job of flying thru turbulence. Malaysia Airlines management crows regularly about how it has 'turned around' the airline, but unfortunately seem to be still turning with no end in sight to reclaim its position as a world class airline. Its a pity. I only hope they fix these problems. It can be done, take a good look a what Garuda has achieved in the last 5 years. Now that is a real turn around.

✅ Verified Review | London to Kuala Lumpur, my first time back on MAS for over 5 years. I know they have had difficulty, but they appear to have completely lost the plot now. The A380 was tatty, cabin was worn in many places, seats were dirty, and staff did nothing to maintain the bathrooms throughout the flight. In fact the staff all seemed totally depressed and unhappy. The satay was the only redeeming feature, and despite what I had read about the new management turning the airline round, they just seemed to have slipped further down the scale. Now trying to changing return to another airline, subject to fare differences.

✅ Verified Review | Kuala Lumpur to Taipei. Twice I booked my flight with Malaysia Airlines and both times disappointed. First time my flight was delayed. Second time, my flight was delayed again. Check in and baggage drop off counter had very long lines. Almost thought I was going to miss my flight. Then find out that my flight was delayed as expected. Whats the point of having all the advance luggage check in kiosk - ended up still need to queue on the longest line ever and drop it off because they want to make sure they can charge every single dime of your money.

I have always supported Malaysia Airlines in good or bad times and despite the challenges they encountered the past few years, the crew have been simply amazing in their cabin services. I flew on MH2 Kuala Lumpur to London and the flight was quite full as the earlier flight was cancelled. The flight departed slightly later than scheduled but it arrived into LHR on time. Seats on the upper deck are hard to come by so please book it in advance if you prefer them. IFE was good but I wish they had the variety that other airlines have. Landing was smooth and the choice of Terminal 4 is really good because it is not very busy. The outgoing flight back to KUL was also a breeze and the crew were once again on their toes the entire flight serving juices and water every hour and ensuring that we were comfortable. However, I would like to suggest to the management to please maintain the A380 well until the new A350 arrive: the aircraft has seen better days. Good flights overall.