Malaysia Airlines

✅ Verified Review | Kuala Lumpur to London. Received the message about 9 hours flight delay one day before the flight. Then during the night, the flight was cancelled completely. No information was given from Malaysia Airlines about further arrangement. Staff at the Kuala Lumpur airport very unhelpful. No attention to customers. They put me and my pregnant wife separately on the next available full flight which was 3 hours late. So we spent 14 hours waiting for next flight. Will never fly again.

✅ Verified Review | Kuala Lumpur to Bangkok. Check-in was relatively smooth given the long queue. Boarding was a little unusual though, with window seat passengers called first for boarding ahead of other Economy passengers. Legroom was a little tight during the flight, especially when the passenger reclined his seat and it made the personal space feel rather claustrophobic. This also made it hard to eat when the meals were served as the steward didn't even seem to care that the passengers in front had their seats down. Meal service was quick and efficient but the quality was ordinary. The steward seemed rather lazy during the drink service and was more interested in not serving the drinks. PTV was working although the USB port on my seat and the seat next to me was not working. Experience worse when trying to put the seat upright for landing. The seat adjustment button got stuck and although the seat came back up, it would not lock in position. Had to sit for landing without putting pressure on the seat back. Overall, the aircraft was poorly maintained and crew not very hospitable nor caring.

✅ Verified Review | Brunei to Kuala Lumpur. It's been a long time since I last flew with Malaysia Airlines. I am totally happy with the flight attendants and the hospitality given to me. My journey was smooth starting from the moment I entered the plane. I love the meal that has been served which offered 2 choices. Inflight entertainment is not bad at all. I started it early so that I could watch the movie early and finish it before landing. Overall, I really enjoy my journey. Absolutely value for money.

✅ Verified Review | Flew Malaysia Airlines from London Heathrow to Kuala Lumpur. Overall not a bad flight, seat reasonably comfortable in both sitting and lying position. Aircraft itself is starting to look a bit shabby with plastic panels hanging off. Crew were ok but found it a bit bizarre on a morning departure from London that the lights were dimmed straight after food service. Biggest issue was lack of alcohol onboard, after 2 gin and tonics I was told they had run out and we were only 3 hours in to a 12 hour flight. I asked for a baileys instead and was told that was the last one. Totally unacceptable to pay a business class fare and not to be able to get preferred choice of drink for 9 hours of the flight. Food from chef on call services was good and the satay was great too!

✅ Verified Review | Bangkok to London via Kuala Lumpur. The cabin is clean and new. Leg room is large. The upper deck economy cabin is not too crowded. Seats are arranged in 2-4-2 instead of 3-4-3 in the lower deck economy. Cabin crew were very nice and helpful. There are 2 crews for 8-10 rows in the cabin. They were very active and quick response to any request. Foods tasted really good. There always fish and chicken. (Neither beef nor pork) Food warm and fresh. Crew also repeat to serve an extra beverages for several times. They are also polite and smiles. For this long-haul flight from KUL to LHR (13 hrs), I can sleep, sit and stretch my legs comfortably. It's the best experience for the economy long-haul flight.

✅ Verified Review | Phuket to Sydney via Kuala Lumpur. On arrival at the Phuket airport we checked in and received an escort through the airport, skipping the lines. We were able to visit the first class lounge and relax until our flight. On board we were greeted by very friendly staff. This was a 1 hour flight to Kuala Lumpur on a smaller plane. It was very comfortable and we received a hot meal. On your next flight Kuala Lumpur to Sydney we had our own private pod like seats that laid completely flat. They were very comfortable, we got a large blanket, pillows, socks and toiletries. Plenty of movie and tv show options. The food was great. The toilets were clean. The staff were lovely and were happy to assist with requests.

✅ Verified Review | London to Kuala Lumpur. I was looking forward to my trip in Malaysia Airlines as they enjoyed flying with them before, but this flight was one of the worst I have taken. The check in and lounge in London were great and I had a nice seat (although hard and uncomfortable when flat) Once we were airborn a faulty door seal resulted in an alarm sounding for over 3 hours. The crew carried on with the service despite there clearly being a fault. We circled over Amsterdam for about an hour while he captain tried to fix it. However no reassurances to the passengers or apologies or explanation of why we were circuling during the time the fault was evident. I travel frequently but this engendered severe anxiety and I've never wanted a flight to end sooner. The CSD was pleasant enough once he saw my and others passengers anxiety but the crew were really set on dishing out the alcohol and satay. There were other faults on the plane - lavatory lights not working in business class and seats and bowls filthy and scratched. Indifferent crew too. Some delightful others really rude. The safety of the aircraft was my main concern and the lack information made the situation worrying. I will not fly them again.

✅ Verified Review | Langkawi to Kuala Lumpur. If you choose to fly on this late night (22:50) flight, be advised that it regularly leaves early, because it has very light loads. We were airborne at 22:30. There was just the two of us in Business, and about ten people in economy. Needless to say we arrived at KL early, with ampler time to make our connection to Doha and London on Qatar Airways. Much to our delight, we and our bags were checked through all the way to London, even though we had separate PNRs/tickets. This was a great touch from Malaysia Airlines, avoided by other One World carriers, except Qatar Airways. Cabin service was fine, though we declined the meal service because of the late hour. A choice of main courses was available though. Seat and space were good. But once again I was left wanting a glass of alcohol, which is not served on short flights.

✅ Verified Review | The journey from Kuala Lumpur to London was the last leg of a holiday journey to Bali. In total we flew 4 times with Malaysia Airlines over 2 weeks. I have to say that the flights: London to KL and KL to London, were half empty so the flight attendants and airport staff were quite relaxed and attentive. Luckily we did not queue for long at check in on both flights. At Heathrow the lady at check in was lovely, chatty and proactive. She advised us to be seated on the lower deck as she could find two seats on a row by ourselves. Boarding was easy and the flight took off on time. Same experience for our flight from KL to London. Everything was quick and easy. We used the Malaysia lounges on several occasions and they were all good (Heathrow one is the best though). The inflight services were good, the flight attendants offered water several times. Seats in economy are ok. Entertainment a bit old but still plenty of choice. One thing not good, toilets. It is not the fault of the flight attendants. The toilets need a good good cleaning from the contractors at the airport. They smell terribly and are uninviting. I cannot imagine the state of the toilets when the flight is full! The food served on board is ok, I have flown with other companies and frankly the food served on flights in economy are just average. The flight attendants were nice and polite, they followed up on our requests and served drinks several time during the duration of the flight. If you are kind and polite they are polite and helpful in response. One other thing that was poor about the Malaysia Airlines experience is their website. From my personal experience other airlines have a much better website. I booked via a travel agency so we got a very good deal, If I had to pay full price I might not have booked the holiday. We are also very thankful as we were upgraded to business on our flights KL Bali and return.

✅ Verified Review | Travelled 9/3-2017 from Yangon to Kuala Lumpur. Upgraded from economy to business after putting a modest bid on their homepage. Worth the money as the trip is 2½ hours. Aircraft old, but well maintained. Classic, soft business class seat. Flight was delayed 45 minutes, but this was well announced and the lounge staff kept me in the lounge till the last minute before last boarding call. Lounge in RGN used by Malaysia Airlines renders two options. Both are called Royal Jade Lounge which are 3rd Party lounges. Lounge is old, but well functioning, quick internet, and I had many choices for breakfast. MAS are improving, and service and information provided is good. IFE was good. However, less than three hours no alcoholic drink offered.