Malaysia Airlines

✅ Verified Review | Tokyo Narita to Kuala Lumpur. We had a great flight. Service onboard was excellent from a friendly crew. Meals were good altough small portions. The crew made 4 drink rounds, wich is perfect. Seats were fine with a good legroom space. IFE was a bit older, but worked fine with a good selection of movies.

✅ Verified Review | Flew Malaysia Airlines from Kuala Lumpur to Auckland. Paid to be upgraded to Business Class. The check in was pleasant and the lounge was good. Boarding at KLIA via separate entry. The satay was the one of the best, there was so much that you could have multiple servings. I was already full when the western appetizers of Prawn Cocktail were offered. Well presented and tasty. The main course was filet mignon which was tender and moist. The seat reclined to fully flat and I slept most of the flight. Not the best bed seat I've had but it did the job. For breakfast I had red tomato chilli chicken rice. Very moist and well balanced.

✅ Verified Review | Good inflight experience. Flight boarded efficiently. Took off on time. Air steward and stewardess that serviced our area were extremely helpful, friendly and smiling. She moved the people around so that everybody had the most space being a non full flight. Snacks, water and juice were offered several times. The meals were average tasting flight meals. Not best not worst. I was impressed at how they served us through the flight.

✅ Verified Review | Two entirely different experiences. Kuala Lumpur to New Delhi, 17 Apr 2017, had a Cabin manager who spent most the flight chatting to a passenger/off duty pax in the galley. Then he disappeared. Service was robotic and minimal. Most annoying of all was though lights were dimmed in the economy cabin 2 hours into the flight (night flight), they blazed in business class until 10 minutes before decent when someone thought maybe they should be dimmed. Really appalling. Why bother after 5 hours of a 5.5 hour flight. New Delhi to Kuala Lumpur, 1 May 17, MH191 was a delight. Cabin Manager who really put the effort in. Knew your requirements before you had thought of them yourself. Had the service completed and lights dimmed within 2 hours, even with heavy turbulence. Chatty and genuine. Food, once a distinguishing feature of MAS, was ordinary at best, as it often (but not always) is these days. A real pity. Seat comfort quite acceptable.

✅ Verified Review | I chose Malaysia Airlines for my trip to Manila because it was cheap convenient time of flight, transit at KLIA which has good food and decent facilities. The flight from Jakarta to Manila via KL was ok. Food was served quickly, wine was offered. Entertainment was ok. The return flight was less comfortable. At Manila the aircraft took off half an hour late, which made me worried about my connecting flight to Jakarta. It turns out my flight to Jakarta was delayed for 1 hour. However when I got to the gate, there was a chaotic sight as there was another flight to Shanghai departing from the same gate. Finally the flight departed 2 hours late. The flight crew seem to understood the passengers and tried to be extra friendly and apologized many times. Overall, recommended but be careful for what you pay for!

✅ Verified Review | Flew London Heathrow to Kuala Lumpur. I have been a long standing passenger with Malaysia Airlines for well over a couple of decades. Through this time, the airline has had several ups and downs which were also experienced by passengers such as myself. Nevertheless, I have continued to fly with the airline probably because of habit, even though I have had reasons to complain on numerous occasions. I have now decided to put pen to paper here because of a recent complaint I submitted but did not even get an acknowledgement including to a follow-up mail. The issue I have now is that the airline's Enrich Loyalty Scheme is not a loyalty scheme at all from my experiences. For example, a few months ago, I had an accumulation of about 160,000 points. My flights were for the end of January 2017 and early February. The ticket was booked and paid for in early December. I requested to use my points for upgrade from economy to business, but was told I had to be on the wait-list and there was one other person ahead of me. I followed up on numerous occasions and on each occasion was informed that I was till on the wait-list. While still on the wait-list I had well over 20,000 points which expired at the end of December. I remained on wait-list till the time of my check-in for my flight in early February, when I was informed there is an upgrade seat to business available. I accepted the offer. However, what is the point of being upgraded with my points at the last moment. It did not enable me to utilise the benefits such as baggage allowance, etc. This is an example of why the airline Enrich loyalty scheme is not a loyalty scheme for loyal customers.

✅ Verified Review | Kuala Lumpur to Bangkok with Malaysia Airlines (MH774). I would like to praise captain for a perfect, wonderful landing upon arrival at Bangkok airport. The cabin staff were friendly with good services. However, I were very disappointed as the flight took off late as scheduled and it did not inform us in advance prior on board. Not punctual.

✅ Verified Review | I was connecting to their day flight from Kuala Lumpur to Sydney arriving earlier on a codeshare from Amsterdam with KLM. The plane was not full and a steward allowed me to reallocate to 2 vacant seats. I notice that most seats in economy are severely worn out with many armrests bent or deformed. With the cushion completely worn out, I was able to feel the aluminum structure of the seat and declining would only occur by me physically pushing or pulling the seatback. Otherwise impeccable customer service, reasonably good food and an average but functional inflight entertainment system.

✅ Verified Review | London Heathrow to Kuala Lumpur. Round trip from Bangkok to London via Kuala Lumpur; all in all a very agreeable service. Really enjoyed the long sleep on the London legs. Also liked the no fuss meal services which began and ended the flights. Thought the Golden lounge at London Heathrow was excellent, comfortable and not crowded; good showers too. Much prefer this non stop service compared to stopping off in the Gulf.

✅ Verified Review | Initially purchased an economy ticket Kuala Lumpur to Auckland. However 2 days before flight was offered chance to bid for an upgrade to business class, which I succeeded in obtaining for an extra US395 one way. Then the problems began. The upgrade was mistakenly given to my travelling partner who had opted to stay in economy. Boarding passes were back to front, I was still in economy, he was upgraded to business! No matter how hard I tried, it fell on deaf ears. No one was interested, nobody wanted to help. I spent over an hour pleading my case but to no avail. Staff were rude, arrogant and obtuse, even trying to blame me for the situation. I asked for my money back, "policy is no refund on upgrades". It is incredulous that a company treats passangers in this way!