Malaysia Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1419 reviews
5/10
4 star Skytrax Rating
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5/10

"complacent and cutting corners"

(Australia)

Verified Review | Beijing to Denpasar via Kuala Lumpur. Booked business class as birthday gift for my girlfriend. Cabin was very cold. Business class only had very thin blankets from economy. No amenities kit. Seem to be a bit complacent and cutting corners. Golden Lounge regional closed at Kuala Lumpur during transfer. Very average experience. Air China lounge in Beijing is hot and disgusting.
AircraftA330-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBeijing to Denpasar via Kuala Lumpur
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"value for money for ticket"

(Singapore)

Verified Review | Singapore to Kuala Lumpur. We encounter 40 minute delay for depart, due to the plane arrive late. Besides that not so bad, overall the cabin staff provide good services. There one highlight which MAS alway have promotion and price even cheaper than budget airline, value for money for ticket.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to Kuala Lumpur
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"pretty standard flight"

(Netherlands)

Verified Review | Kuala Lumpur to Singapore. A pretty standard flight overall of just 50 minutes. We got a orange juice with salted peanuts. Seats were average and legroom was enough for this short flight. IFE system was present in this 738 but i did not use it. It's the same system Malaysia Airlines uses in their A330's.
AircraftB737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Singapore
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"never use Malaysia Airlines again"

(Australia)

Verified Review | Perth to London via Kuala Lumpur. The onboard service we got was fine. The issue is the head office. We've flown several times Australia-Europe. Never a hassle. Early 2016 we booked our flights. Sep 2016 the agent emails us with an unintelligible email which we gathered said 2 of the 4 legs were cancelled. The agent wouldn't help us. We contacted Malaysia direct who seemed quite keen for us to cancel our entire flights. Then tried to book us alternatives requiring an 8 hour KL stopover which we refused. They eventually gave us flights leaving in the early hours of the morning from Perth. We grudgingly accepted them as we had dependent arrangements in London. We looked up the replacement flights at the time on the booking website and they were cheaper than the daytime flights we'd originally booked by approx A$150 per person (x4). We contacted their head office who gave us an email address to use to ask for refunds of the difference. They have never replied to us prior to the flight. After we returned I followed them up again and they replied quickly saying that because we'd already completed the flights we couldn't get a refund. When I pointed out that they'd ignored my refund request before we flew they came back and just reiterated that it was too late. Totally unreasonable behaviour in my book. I also wrote to their CEO who also ignored me. The whole saga was a stressful hassle and we have never been listened to. We categorically will never use Malaysia Airlines again, their head office couldn't care less about customer satisfaction.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePerth to London via KL
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"slowly gaining my trust"

(Australia)

Verified Review | Kuala Lumpur to Perth. Check-in through mobile and easy to navigate around. I am able to save my boarding pass on my iPhone Wallet app which makes it easier. However at the check-in counter Malaysia Airlines will still print a hardcopy of boarding pass for you. The ground staff lacks control when the passengers are boarding the plane. Passengers board altogether instead of according to seat allocations, passengers with special assistance, families with infants and children, business class, Enrich gold and silver members etc. This has not changed since the last time I flew with Malaysia Airlines in February 2017. Peanuts and drinks including alcoholic beverage served as soon aircraft is airborne. For dinner there was a choice of chicken with wedges or fish with rice. Dinner also comes with dinner roll, coleslaw and tiramisu. Generous portion and deliciously cooked, fish is beautifully prepared. Overall Malaysia Airlines is slowly gaining my trust after years of mismanagement of the airline. If they continue to improve their services and offer competitive price, I don't see why I will not choose to fly with Malaysia Airlines.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Perth
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"overall a pleasant trip"

(Australia)

Verified Review | Malaysia Airlines check-in at Perth is seamless and easy, especially when you have done web check-in so you can avoid the long queue. Although the incoming flight from Kuala Lumpur is late, the cabin crew worked quickly to reduce the delay time which is greatly appreciated. Boarding was quick and easy. Plenty of legroom for seat at 9C which makes the journey more comfortable for taller passengers. Seats were comfortable. I had the Nasi Lemak and I was excited when the cabin crew mentioned nasi lemak is an option for breakfast. Well cooked and even at 10,000 feet up in the air, it still tastes authentic and delicious. Breakfast also comes with croissant, yoghurt, muesli bar and fruits, orange juice and choice of coffee or tea. What is weird though is that breakfast is served at 3am when the flight is scheduled to arrive in Kuala Lumpur at 8am. I would prefer to have breakfast served around 5 or 6 am in the morning. Inflight entertainment - Going Places magazine is easy to read and lots of interesting articles. However it maybe a little too thin for longer journeys such as KUL-SYD or KUL-LHR. Overall a pleasant trip with Malaysia Airlines.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePerth to Kuala Lumpur
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Service onboard was excellent"

(Netherlands)

Verified Review | Tokyo Narita to Kuala Lumpur. We had a great flight. Service onboard was excellent from a friendly crew. Meals were good altough small portions. The crew made 4 drink rounds, wich is perfect. Seats were fine with a good legroom space. IFE was a bit older, but worked fine with a good selection of movies.
AircraftA330-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTokyo Narita to Kuala Lumpur
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"you could have multiple servings"

(New Zealand)

Verified Review | Flew Malaysia Airlines from Kuala Lumpur to Auckland. Paid to be upgraded to Business Class. The check in was pleasant and the lounge was good. Boarding at KLIA via separate entry. The satay was the one of the best, there was so much that you could have multiple servings. I was already full when the western appetizers of Prawn Cocktail were offered. Well presented and tasty. The main course was filet mignon which was tender and moist. The seat reclined to fully flat and I slept most of the flight. Not the best bed seat I've had but it did the job. For breakfast I had red tomato chilli chicken rice. Very moist and well balanced.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteKuala Lumpur to Auckland
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"helpful, friendly and smiling"

(New Zealand)

Verified Review | Good inflight experience. Flight boarded efficiently. Took off on time. Air steward and stewardess that serviced our area were extremely helpful, friendly and smiling. She moved the people around so that everybody had the most space being a non full flight. Snacks, water and juice were offered several times. The meals were average tasting flight meals. Not best not worst. I was impressed at how they served us through the flight.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAuckland to Kuala Lumpur
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"Two entirely different experiences"

(Malaysia)

Verified Review | Two entirely different experiences. Kuala Lumpur to New Delhi, 17 Apr 2017, had a Cabin manager who spent most the flight chatting to a passenger/off duty pax in the galley. Then he disappeared. Service was robotic and minimal. Most annoying of all was though lights were dimmed in the economy cabin 2 hours into the flight (night flight), they blazed in business class until 10 minutes before decent when someone thought maybe they should be dimmed. Really appalling. Why bother after 5 hours of a 5.5 hour flight. New Delhi to Kuala Lumpur, 1 May 17, MH191 was a delight. Cabin Manager who really put the effort in. Knew your requirements before you had thought of them yourself. Had the service completed and lights dimmed within 2 hours, even with heavy turbulence. Chatty and genuine. Food, once a distinguishing feature of MAS, was ordinary at best, as it often (but not always) is these days. A real pity. Seat comfort quite acceptable.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteKuala Lumpur to Delhi
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes