Malaysia Airlines

✅ Verified Review | Good connection from Bali to London Heathrow via Kuala Lumpur even though we were over an hour late, Malaysia Airlines seem to have this situation under control as of yet we have never missed any of our connecting flights. This time the Bali flight came into the Satellite terminal so no need to transfer on the train from the terminals. Bag checks done quickly and upstairs to upper deck. Usual seats in front cabin, Plenty of space always seems private and a must as far as we are concerned. Usual drinks offered and towels before take off. Quickly into flight and meal service always pre order meals plenty to chose and then seat into full flat bed mode. A good 9 hours sleep then just ask for breakfast before the main rush. Staff friendly and could not do enough. Female staff in charge so a good service. Another very good flight, you only have to ask and they will look after you.

✅ Verified Review | Great fast check in with Malaysia Airlines - no waiting, good Business Class check in, Lounge small and very busy as usual but fine for a quick drink. Busy flight from Bali to Kuala Lumpur all but 3 seats taken. Staff very good and attentive. Usual pre departure drinks offered. Meal service very good and again Wine and champagne on offer. 2-2 seat configuration and adequate for a short 3 hour flight.

✅ Verified Review | Kuala Lumpur to Denpasar. Very busy flight all seat's taken, Business class layout 2-2, seats are larger and good enough for a short flight under 3 hours. Seatback screens, fair amount of space for someone 6ft 5in! Service very good and friendly. Full service, even champagne, which has to be a first on this route.

✅ Verified Review | Melbourne to Kuala Lumpur. My table was broken and inclined to front of me but crew still put my meal. Meal slipped off to my side so I have to hold the meal during I have the meal. Crew was aware of this occurrence however she pretended not to see and denied clear my table even after I finished eat. Also served cutlery was only knife and spoon for chicken steak. After arrived at KLIA, our baggage was supposed to be priority as one world sapphire member however first baggage was cabin crew and our baggage was no priority tag and almost final baggage. I was really disappointed with this airline and I shall not choose this airline next time.

✅ Verified Review | I flew Ha Noi to London return via Kuala Lumpur in November. I was credited Enrich points for the outward-bound trip but not for the return trip. When I noticed I sent three emails to Enrich and phoned them twice to ask for the miles, and I did this within the six month expiry period. Nothing. No reply, no acknowledgement, nothing. I find this particularly irritating because I fly a lot with Malaysia. Then I looked back through the comments posted here. There is a common thread – frontline staff try hard and customer service is good (despite the food being mediocre) - but head office is rubbish. It’s ridiculous that MH has gone to such lengths to rehabilitate itself after some unfortunate incidents. That its front-line staff, in the airport and on the plane, try hard to provide good service, only to be undermined by the staff in HQ. It also seems like a stupid business practice as budget airlines move so aggressively into Malaysia’s territory – that we passengers dump Malaysia because a few staff at HQ need training in customer service.

✅ Verified Review | London Heathrow to Kuala Lumpur. Worst service ever on this route to date, 30 April MH 003. As a frequent flyer on this route I have noticed if the women are in charge of the service (Red uniform) all will go well. If the men are in charge then look out you are in for bad service. This flight, usual seat front cabin of 3 rows upper deck. Orders taken for main course but not for starters, To be informed they do not have my choice very strange but not the end of the world! However other rows asked after me were offered all meals despite me being told they had run out? Then when the meals come out and ask what starter, again told they had run out - but the 2 other rows after me were offered all choices? It might be a coincidence but the rows after me were both Malaysians and maybe travelling as staff or family of staff as throughout the flight they were constantly getting meals and drinks without having to ask! Please sort it out as there are other airlines to chose !

✅ Verified Review | Malaysia Airlines A330 features their new business class product. Normally Denpasar to Kuala Lumpur is served by the Boeing 737-800 but for Saturday's flight, the A330 was used presumably because of high passenger load. I had one of the 3 throne seats in the business class cabin - window seats on the starboard side of the aircraft with broad armrests on both sides. Service by the friendly flight attendants was efficient and warm in typical Malaysian hospitality style. Drink service included champagne. There was a choice of 3 main courses for lunch and I had the lamb stew which was good. Being a short flight, they did not serve their signature Malaysian satay. The IFE had a decent selection of the latest movies and music but since it was a short 2.5 hour flight I decided to have a short nap after lunch. Even though the space under the seat in front looked narrow, the seat was fully reclining and comfortable even for me at 178 cm tall. It would definitely be good for a long haul flight.

✅ Verified Review | Jakarta to Phuket via Kuala Lumpur. I choose this airline because it was a full service carrier with comfortable departure times and it was quite cheap. There are several positive sides, such as there was always a hot meal on every flight, the entertainment system was working on 3 out of 4 flights, good enough. However there are a lot of negative sides such as the impoliteness of the FA was shocking, the poor selection of drinks (no wine at all), the dirtiness of the plane as it looks it has never been cleaned and the persistent delays ( 3 out of 4 flights were delayed). However the ground crew at KLIA was quick to approach us and transfer us to our plane to Jakarta.

✅ Verified Review | Bangkok to Kuala Lumpur. Malaysian hospitality can be incredible, and this flight was a great example. The crew treated us as if we were guests in their home. The service was good-humoured, attentive, kind-hearted. Mature, highly experienced crew not afraid to show a bit of personality. Good food. Before landing we were handed a priority card to help us avoid queues at immigration.

✅ Verified Review | London to Kuala Lumpur. My first time in the A380, think I prefer the Boeing 787 but will give it a few more goes before making a final decision on that. Check in was efficient no issues there. Cabin crew not impressed. Food was ok. Water non-existent I had to go hunting for it all the time. Toilets filthy. Entertainment system adequate at best. No Wifi. Power connector did not work. I would fly again but only if very cheap.