Malaysia Airlines

✅ Verified Review | Travelled SGN-KUL-PNH on 1st and 2nd July 2017. Arrived to SGN way too early from a domestic connections (Hue, Central Vietnam). However, as Malaysia Airlines have several flights daily, I became allowed by the MH Airport manager to check in on a flight earlier. That meant instant check-in and lounge access. Both flights on time. Good lounge in SGN (Apricot) and even better in KLIA where I was let into the First Class Lounge (Oneworld Emerald status). Food onboard was good, at least 2 options of hot meals despite short flights of approx. 2 hours. My special meals ordered (seafood) was honoured – except for the 1st flight where I forsaked it purposely at check-in as they obviously could not handle it with very short notice. I was given the best economy seats available, even without requesting for it. FAs were all top notch, alert, and kind to all passengers. They instantly recognised me as high level tier card-holder and got lots of attention, despite travelling on a shameless cheap economy ticket, paying 166 USD for a return ticket of 4 legs. No alcohol onboard, but the lounges they provide have plenty. In KUL they have champagne as well as sparkling Pinot Noir wine from Australia. Noisy, old aircraft, but well maintained. Generous luggage allowance starting with 30 kg in economy plus whatever can be added for elite card holders. Good IFE with personal monitors. MH is upping the game. KLIA airport is nice and quick to manoeuvre in.

✅ Verified Review | Kuala Lumpur to London. Food and wine have improved tremendously just in the past year that I flew on this route. Taste, presentation and choice were excellent. remains impeccable, warm and friendly cabin crew. A380 seats are comfortable and spacious. Malaysia airlines should consider Dine Anytime on this route.

✅ Verified Review | I chose Malaysia Airlines because of their low price and generous 30kg baggage allowance. Although it involved backtracking by flying south to Kuala Lumpur on my way to London, I have no regrets about choosing Malaysia Airlines. The check-in went smoothly then the flights left more-or-less on-time. The cabin crew were attentive and professional and the food they served was pretty decent in the context of economy class. My only criticisms here were the fact short-haul flights are dry even in Business class and also the fact that the only snacks on the galley on the Kuala Lumpur to London route were packets of salted peanuts. At the same time Malaysia Airlines was generous with free drinks (both alcoholic and non-alcoholic) on the flight to London and for me and many other passengers this is very important. The A380 and 737 were both comfortable. My only criticism was the fact my key pad for controlling entertainment, my reading light and the call button was broken meaning I had to stand up to press the call button or use the touch screen to control my entertainment. Overall my experience was a positive one and I will not hesitate to book flights with Malaysia Airlines in the future. In fact in light of the recent cuts by British Airways I would happily pay more money to fly with Malaysia Airlines over British Airways.

✅ Verified Review | London to Kuala Lumpur. I was pleastantly surprised by how excellent this airline was. Check in was perfect and seamless. I was rather happy to be able fly in the A380. The cabin crew were absolutely excellent in the air. Whatever you wanted was never any trouble for them. IFE was more than adequate for a 13 hour direct flight. The food was probably one of the best i've ever had over the last 6 years. I can't speak highly enough of this airline and its staff.

✅ Verified Review | Singapore to Hyderabad return via KL. My baggage was delayed on both onward and return journeys. Flight from SIN to KL was delayed leaving 50 min to take the KL to HYD flight. However flight was delayed by 20 min, so I thought there was time (1 hr 10 min) to transfer baggage. But baggage not delivered. I had to wait for nearly 40 hours and endless calls to have my baggage finally delivered. And it happened during my return journey too. This time baggage delivered the same day. Malaysia Airlines refused to apologise and offer me even the basic compensation. MH refused me compensation as I was travelling to India with an Indian passport.

✅ Verified Review | Kuala Lumpur to Sydney. Boarding at KLIA was appalling. An announcement was made for passengers needing assistance and people traveling with young children but everyone ignored the announcement and rushed forward and the gate staff did nothing about it. Malaysia Airlines needs to get their act together re boarding as this is not the first time this has happened. Once on board, the inflight service was good. FA's were efficient and helpful but it was clear that they were woefully understaffed in economy. The flight was delayed by one hour and there was an apology from the flight deck. The food service took ages as only one FA was distributing meals on each aisle. There was turbulence regularly throughout the flight and clear announcements were made to this effect. However, the FA's were reluctant to serve hot beverages once the seat belt sign was off. Despite this, many people were asking for tea and coffee so eventually it came out but it was lukewarm. The meal was very tasty but the portion size has shrunk considerably. The cabin was scruffy and the toilets could have been cleaner. Overall, there is room for improvements in food portion size, more FA's needed on board and boarding at KLIA needs to be looked at.

✅ Verified Review | Perth to Manila via Kuala Lumpur. We were delayed in Perth with flight MH126 which was scheduled to leave Perth at 0200 but didn't leave until 1330 on 23 May 2017. We spoke to someone at the airport, (after looking for someone, no one came to the gate to advise what was happening) on evening of 22 May 2017 and was advised that we had been put on alternative flights and that we could either stay in a hotel or go home and be reimbursed taxi fares to and from. We were advised to claim the taxi fares we could submit our receipts online, but I can't see where to do this on their website. When we arrived at the airport to check in my husband and I were seated separately, so we requested to be sat together and boarding passes were reissued. We asked if it was possible for an upgrade and were advised there was only one seat left. When we went into the the Qantas gold club lounge we were advised we couldn't enter due to staff not transferring our frequent flyer numbers to the new reservation and boarding passes even though we gave the lady at check in our frequent flyer numbers again. When we boarded the plane we were seated three rows from the back with hardly anyone else on the flight, my husband is a Sapphire oneworld member, where is the priority in relation to the seating. We spoke to the steward on the plane and were advised that there were 5 business class seats free. Through this whole ordeal there has not been adequate information flowing through. What we would like is to be reimbursed the taxi fares and meal at the airport. Since the above original email on 23/5/17 I haven't heard from anyone in customer service, even though I have emailed 7 times now. I have messaged through facebook and was advised to send in a complaint. I have done this three times now. I have sent in the receipts for reimbursement as advised and still nothing. How does one outside Malaysia get in contact? Also due to the original inadequacies I now have to claim my missing points. I think Malaysia Airlines should reevaluate their third party lounge at Manila airport absolute disgrace, ended up using Japan Airlines lounge. Never again will I use this airline, even at the loss of the points which was one of the only reasons we used this airline.

✅ Verified Review | Malaysia Airlines have been under restructuring recently and I can feel that things are starting to get back in order. My flight to Bangkok departed with only half the plane filled and was delayed slightly due to aircraft arriving late from the leg before. However, the service and professionalism on board is second to none and I must thank the cabin crew for delivering an impeccable service and the pilots for a safe and smooth landing after a go around due to bad weather when arriving in Bangkok. The meals on board were edible if not somewhat salty on the departing leg (I ordered a biryani chicken) but drinks option have been severely limited compared to the last time I travelled with MH. IFE choice selection was ok but the hardware looks worse for wear due to unresponsive screen and faulty joystick and usb port. The aircraft cleanliness overall was acceptable except for dirty windows and a few tray tables. The return leg was uneventful as the aircraft departed on time and arrived early. However, Malaysia Airlines should seriously be more consistent in its product and not schedule a 737 without IFE and BSI on international flights. I lost count how many times I'm on board 9M-FFF for the returning leg from SIN, PEN (X2), LGK and BKK (X2). Maybe I'm destined with this particular 738 but I don't know why they should continue leasing the oldest 738 of the fleet that has a product that differs from the majority of the 738 fleet.

✅ Verified Review | Melbourne to Kuala Lumpur, service onboard was impeccable. Just one comment on the pizza (Melbourne to KL) or pie (KL to Melbourne) served toward the last part of the journey. A few passengers like myself have asked not to be served those pies/pizzas, it is tasteless and not nice flavors. Would have been much better if a cold chicken or cheese sandwich is served instead.

✅ Verified Review | Auckland to Ho Chi Minh City via Kuala Lumpur. Purchased tickets to Vietnam via a special with local travel agency. Flight was ok however food and in-flight entertainment was very marginal at best however inclusion of some of the better older movie titles did make up for this but I would have liked to seen a better selection. Cabin crew and ground staff were helpful and certainly have no problems with any service here. While it might seem picky I do have to point out the food was really not that impressive and some of the breakfast options served seemed very unpalatable, on a long haul flight which is stressful and not particularly comfortable at best I would have expected Malaysia Airlines to put in a little more effort to put travelers at ease and feel like they are getting value for money. Unfortunately I do not think I will fly with Malaysia Airlines again.