Malaysia Airlines

✅ Verified Review | Hong Kong to Perth via Kuala Lumpur. Despite the cost cutting, Malaysia Airlines do their best to bring a satisfactory inflight experience for passengers. A more spacious A330 aircraft has been deployed for both legs, the new "Throne" style business class seat offers so much space and comfortable to sleep in. Menu has been removed, instead stewardess announces to each passengers what is on offer. On routes over 3 hours, alcohol is available. Portions of meals were decent and tasty. Inflight service is fine, warm and efficient. I only had 55 minutes to transfer and I was glad I made it, so did my luggage. When Malaysia Airlines offer attractive discounts (like this time), it is really worth considering.

✅ Verified Review | London Heathrow to Sydney via Kuala Lumpur. London to KUL on A380 upper deck. Delayed by 4 hours but kept informed. Boarded an hour before take off and was roasted in the cabin as the a/c was not on while we waited. Drinks were served to rehydrate us. Finally left at about 1am which we had a slight panic about as I presume special permission must have been sought to fly after Heathrow's closing hours - so good on them as we would've missed our Kuala Lumpur to Sydney flight. Definitely worth trying to get a seat on the upper deck as they're more spacious and also less populated. Food good, drinks were sporadically offered but not as often as I would expect (compared to previous experience). Inflight entertainment ok, although my daughter's wasn't working but there was a spare seat. Service was fairly middling. Kuala Lumpur to Sydney on A330. Seating more cramped than previous flight, more atypical of an Economy Class seat. Entertainment ok, although one of our seats could only operate this facility using touch screen as console wasn't working. Drinks constantly offered. Food was one main meal which was great and one snack (chicken pasty) which was fairly inedible. For an 8 hour flight, perhaps the snack should be better. Full flight but crew worked hard to keep everyone happy. Departed and arrived on time. Sydney to Kuala Lumpur on A330. My mother who needed wheelchair assistance and this service was very good with the ground staff ensuring we had really good seats. If possible, try to get seats in Rows 9, 10 or 11 as they have very good legroom. Fairly empty flight and the crew were fantastic - probably the best I've encountered in Economy. They really couldn't do enough. Main meal good, the snack was a pizza which was much more edible than the pasty on the outbound flight. Departed and arrived on time. KL - London on A380. Again managed a seat on the Upper Deck - really can't recommend enough that you try to source these seats. One of the attendants on our Sydney to Kuala Lumpur leg the week before was on this flight and I knew we were going to be in good hands. Once again, fantastic service with constant drinks being served. Food again was good. This airline is certainly working towards regaining their previously good reputation and I would certainly fly with them again.

✅ Verified Review | Kuala Lumpur to Phuket with Malaysia Airlines, with the old Boeing 737-800. The flight was on time, and the flight attendants was friendly. Like my previous flight, the lunch meal served in a small box with mineral water and peanuts, the portions was still small but the taste was so much better than my previous flight from Jakarta to Kuala Lumpur. The cabin looked old, a little bit dirty, and needs to refurbished. No IFE. Since this was a short flight so I can't complaint but they can do better for their aircraft cleanliness since I know some of airline which still use the same age aircraft with better cabin condition.

✅ Verified Review | Boeing 737-800, Economy Class from Jakarta to Kuala Lumpur with Malaysia Airlines. It was the first flight from Jakarta to Kuala Lumpur, so the flight was on time. The aircraft was the new NG with sky interior installed. The cleanliness was just barely okay, you could spot a few dirt spot on the seats. IFE is enough for this 2 hour flight. They served 2 choices of hot meals, not served on a tray but in a small paper box with mineral water and peanuts. Having flown with them frequently, the best thing with this airline is still the flight attendants, they were polite, and served the passengers efficiently. Not the best airline but still no complaints about the service.

✅ Verified Review | What a difference a few months are, we flew this route (London Heathrow to Kuala Lumpur) in September and the improvements are astounding. Lets get the bad bit out of the way, the flight was delayed by about an hour and the plane became unbearable hot, APU failure and Heathrow not able to cater for a hot day unlike other airports. After start up all was good though, Captain continued to keep us in the picture with the issue and apologising. On boarding not a problem, well organised and for such a plane pretty quick. Crew were immediately attentive and helpful and this carried on throughout the flight, nice to see the purser about all the time instead of being huddled in their little cubby hole. IFE acceptable, films I could watch, American TV channels are dire, MA can we have some good TV out of the UK. The only nuisance was the lag when asking it to do something. Drinks were offered all the time and were readily available, pre\with and after dinner and during the flight. Both meals I would gladly have paid for, it was better than our national airlines Business class, just not plated up. Seat was very acceptable and think it is one of the best out there for economy. All in all a good flight, well done Malaysia Airlines.

✅ Verified Review | Langkawi to Kuala Lumpur. Checking in the line up for Malaysia airlines was to security with just one agent processing economy. After the second security I received a text saying our flight was delayed. It was only about half hour so not that bad. The staff especially the male FA was nice. I smiled and thanked him for the drink and nuts so he gave us extra, I guess for being polite. The plane was reasonably new and even had entertainment screens. We wasted time as the pilot had to fly south of KL and circle around a while to get the okay to land at KL. if I was to go the route again I would probably go Air Asia though.

✅ Verified Review | Melbourne to New Delhi via Kuala Lumpur on 19th July. I want to thank to all dedicated cabin crew on the flight to New Delhi from Kuala Lumpur who were kind and having perfect hospitality attitude. They were helping everyone to settle down. I asked staff several time for water/ cold drinks etc and they were ever ready and serving so well to everyone with a big smile. Really enjoyed my journey in such a pleasant atmosphere. Will definitely travel with Malaysia Airlines in future.

✅ Verified Review | Kuala Lumpur to Penang. We left on time which is a plus. Old plane, very tight seating, very little leg room. Drop down screens for safety video. No checks prior, the lady next to me was holding her bag prior to take off. We were given a juice and peanuts after take off. The flight was uneventful, although being so squashed I was glad it was just for an hour.

✅ Verified Review | Melbourne to Kuala Lumpur return. Good price, day flights, generous 30kg baggage allowance and ability to check bags ahead the day before at KLIA, the 2-4-2 seating is great for couples. Flight to KL Left 30 min late but arrived early. The seat was narrow but had good leg room. The IFE was very slow to respond and the annoying ads before each show whether movie or TV show was annoying. The movies were either old or mostly detective / murder / action / sci fi. We got peanuts and a choice of juice soon after take off. Food was served about an hour or so into the flight, choice of chicken curry or basil fish. We were in row 24, four up from the toilets which reeked. Quiet flight though, no screaming kids. A pizza thing was served before landing, congealed and barely lukewarm, inedible. There were no landing cards to be filled in before arrival. It's all biometric. First time I've experienced that. Returning started poorly, in the holding pen at KLIA, I needed the toilet. The gate agent said he'd hold my boarding pass and I'd collect it from him on my return. Long wait in line up but finally got back to him and he had lost it, said he gave it to a friend at the desk who had left. Made me sit by the door till all passengers had gone through and boarded. Was getting worried by now. I did know my seat number though. Eventually he sat at a computer and gave me a print out. The plane was newer than the one we flew up in and the IFE more responsive. Still annoying ads. The brunch was minimal in size, a quiche and two cakes. Before landing we got given a pastry thing. We landed an hour earlier than scheduled. Would I fly with them again? Doubtful. Keep your expectations low if flying with them.

✅ Verified Review | Return flight from Melbourne home on 3/7/17. Check-in at Melbourne airport was tedious as the queues were long and no attempt to manage the queue lines. It was a full flight as it was Australian school holidays. They gave an incorrect gate number which they 'rectified' later. The boarding area was congested at Gate 7 and little attempt was made by ground staff to organize the seating and boarding. They did request parents with children and strollers to come forward but allowed eager passengers to block the boarding area. Again, no boarding by zones which is odd considering this was a full flight. Malaysia Airlines doesn't seem to like controlling the boarding process both at KLIA or elsewhere. The flight itself was uneventful. The FAs were polite and efficient but did not bother to interact with the passengers or exude any warmth or interest in their passengers. In contrast to the Qantas flight I took a few days ago, the warmth of the FAs was like chalk and cheese. The main meal was okay but the snack served before landing was tasty. They called it a pizza but it was really a pie. The FAs did keep everybody well watered and answered calls promptly. The IFE was okay, not a great selection but okay for an 8 hour flight. Baggage arrived really late but that is not the fault of MH but rather the poor service of KLIA. Even the baggage belt was not updated with flight arrivals and pax were walking around enquiring asking staff for help.