Malaysia Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1419 reviews
5/10
4 star Skytrax Rating
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4/10

"experience wasn't great"

(United Kingdom)

Verified Review | London to Kuala Lumpur. Quite a disappointing experience despite being a new plane. Toilets were not kept clean throughout the flight. Seats were at least fairly spacious. No windows at the back of the aircraft to look out nor at the emergency seats either. No snacks in between either. Air hostesses were polite enough but overall experience wasn't great.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Kuala Lumpur
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"service was horrible"

(Singapore)

Verified Review | Siem Reap to Kuala Lumpur. Food was good, seats were ok. Cabin staff service was horrible. I asked the male attendant for a blanket, he forgot. I then waved for another attendant who came out from the Business Class cabin, and asked her for a blanket. To my surprise, she said this cabin is not under her, told me to ask the flight crew which is in charge of my cabin.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSiem Reap to Kuala Lumpur
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"wouldn't recommend this carrier"

(Brazil)

Verified Review | Ho Chi Minh City to Kuala Lumpur in business class on a tired 737 with worn seats. The seats do not have power plugs. Pre takeoff drink served. I made the mistake of selecting orange juice, which was neither orange nor juice. After takeoff, lunch was served. As it turns out, the flight had no alcohol on board. Totally dry. They don't even offer beer to accompany the lunch with. Just water or their selection of artificial fruit juices. Either it's a cost cutting measure, or the airline is beginning ever more wahabi, in deference to Malaysia's Muslim majority. Though it's hard to see how they expect to compete against the likes of Emirates, Etihad, or Qatar, flag carriers of countries 99+% Muslim, who serve alcohol to passengers understanding that not all passengers are Muslim and that not all Muslims avoid alcohol. The passengers in the business class cabin were anyway mostly of Chinese origin, so it's hard to see how this no-alcohol policy endears them to their main paying clientele. Staff seemed eager to please, but given the pathetic tools they have at hand, there wasn't much they could do. Overall a less than mediocre experience. I wouldn't recommend this carrier even at a strong discount.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteHo Chi Minh City to Kuala Lumpur
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"our bags did not make it to DPS"

(Hong Kong)

Verified Review | Hong Kong to Denpasar via Kuala Lumpur. Very disappointed in our most MH experience. Both flights were delayed with little information forthcoming from ground staff. We had a 9+ hour transit in KUL however our bags did not make it to DPS. Upon boarding the KUL-DPS sector, the Captain advised there was a delay in departure because of a baggage system malfunction. Upon arrival in DPS found that our bags had not been loaded on the flight. There was chaos at baggage handling as there were a significant number of bags missing. Promised the bag would arrive later that day but in fact arrived late the next morning. No answer on the Missing Luggage Office number in KL. We are frequent travellers and know that flights are delayed and that bags go missing however with MH it was exacerbated by chaos, misinformation or no information. Inflight, the business class service was as always very good. We'll think twice about using MH again - when they're good, they're very good but when things go awry everything falls apart.
AircraftBoeing 737 / A330
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteHong Kong to Denpasar via Kuala Lumpur
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"you get what you pay for"

(Thailand)

Verified Review | Sydney to Kuala Lumpur. You get what you pay for: MH has tried to pick up its game, but it has missed the mark. The new business class product on its A330s for long-haul service (like the KUL-SYD and SYD-KUL flights I just took) are a welcome improvement over the out-of-date 2-2-2 recliners on this plane before. However, the unique and strange cabin arrangement defeats the value of much of that improvement. For starters, each BC seat varies in space offered to the ticket-holder - in some cases, dramatically. For single (solo) fliers, the "king's throne" seats along the right side windows - only 3 of them - offer amazing privacy and storage. however, in 3 different rows (2K, 4K, and 6K). However, MH has chosen to cram in two business class seats into that same space allocated to one seat in 4 other rows. Therefore, a solo traveler stuck in the right-side window seats of XX, 5K, or 7K - will find her/himself wedged in with no direct aisle access, no privacy from the adjacent seat-holder, and almost no storage space. For a couple traveling together, the 6 pairs of center seats (D and G) offer considerably more privacy, space and storage options than the two seats on the right-side windows. Then there's the bizarre lavatory allotment. There's effectively only one lav for all 27 business class seats in the front of the plane, accessed by navigating through the galley. for some incomprehensible reason, and unlike other airlines flying the A330 with a business class, MH chose not to fill all of the space between the 1L/1R and 2L/2R doors with business class, but instead place four rows of economy inside that space, so instead of allowing the doors to form a natural barrier between business class and economy class, there's just a slim wall/curtain and then the two lavs adjacent to the doors - which crew will insist are accessible to the business class ticket-holders -- are in effect used mainly by economy class seat-holders. Overall, the A330 business class seat is passable, not great, it is quite narrow, not allowing for easy turning, and it barely allow for a 185cm person to get his legs feet into the cramped well. On the bright side, the shortcomings in the hardware department were made up considerably by the very professional, friendly and accommodating crew. Given the late hour of departure from SDY (2.345) the FA offered to serve any form of meal or snack at any later time. Wine choices were good and food was surprisingly tasty. The IFE, on the other hand, is limited in variety and old - they've had the same first-season of sitcoms offered for many months. only a few big new release movies. No WiFi offered. Ground staff was far less impressive, allowing passengers to start boarding and filling up the airbridge but blocked at the aircraft door by FAs not ready to receive passengers. I fly MH in business class because it often comes at a low price and I want a lie-flat bed for long-haul flights, but the time-honored adage could not be more accurate in this regard: you get what you pay for.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSydney to Kuala Lumpur
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"crew were very nice and polite"

(Indonesia)

Verified Review | Jakarta to Kuala Lumpur. The ground staff was very good and quick. Malaysia Airlines aircraft is quite old for this flighht, I noticed they always send their older aircraft to Indonesia and Thailand, and their new one only to Singapore. The cabin crew were very nice and polite, keep serving me drinks and food - however, the food was bad. The entertainment had so many advertisement which are annoying. Comparing to other airline with the same route, this business class fare from MH is the cheapest.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteJakarta to Kuala Lumpur
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Really worth considering"

(Hong Kong)

Verified Review | Hong Kong to Perth via Kuala Lumpur. Despite the cost cutting, Malaysia Airlines do their best to bring a satisfactory inflight experience for passengers. A more spacious A330 aircraft has been deployed for both legs, the new "Throne" style business class seat offers so much space and comfortable to sleep in. Menu has been removed, instead stewardess announces to each passengers what is on offer. On routes over 3 hours, alcohol is available. Portions of meals were decent and tasty. Inflight service is fine, warm and efficient. I only had 55 minutes to transfer and I was glad I made it, so did my luggage. When Malaysia Airlines offer attractive discounts (like this time), it is really worth considering.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteHong Kong to Perth via Kuala Lumpur
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"the crew were fantastic"

(United Kingdom)

Verified Review | London Heathrow to Sydney via Kuala Lumpur. London to KUL on A380 upper deck. Delayed by 4 hours but kept informed. Boarded an hour before take off and was roasted in the cabin as the a/c was not on while we waited. Drinks were served to rehydrate us. Finally left at about 1am which we had a slight panic about as I presume special permission must have been sought to fly after Heathrow's closing hours - so good on them as we would've missed our Kuala Lumpur to Sydney flight. Definitely worth trying to get a seat on the upper deck as they're more spacious and also less populated. Food good, drinks were sporadically offered but not as often as I would expect (compared to previous experience). Inflight entertainment ok, although my daughter's wasn't working but there was a spare seat. Service was fairly middling. Kuala Lumpur to Sydney on A330. Seating more cramped than previous flight, more atypical of an Economy Class seat. Entertainment ok, although one of our seats could only operate this facility using touch screen as console wasn't working. Drinks constantly offered. Food was one main meal which was great and one snack (chicken pasty) which was fairly inedible. For an 8 hour flight, perhaps the snack should be better. Full flight but crew worked hard to keep everyone happy. Departed and arrived on time. Sydney to Kuala Lumpur on A330. My mother who needed wheelchair assistance and this service was very good with the ground staff ensuring we had really good seats. If possible, try to get seats in Rows 9, 10 or 11 as they have very good legroom. Fairly empty flight and the crew were fantastic - probably the best I've encountered in Economy. They really couldn't do enough. Main meal good, the snack was a pizza which was much more edible than the pasty on the outbound flight. Departed and arrived on time. KL - London on A380. Again managed a seat on the Upper Deck - really can't recommend enough that you try to source these seats. One of the attendants on our Sydney to Kuala Lumpur leg the week before was on this flight and I knew we were going to be in good hands. Once again, fantastic service with constant drinks being served. Food again was good. This airline is certainly working towards regaining their previously good reputation and I would certainly fly with them again.
AircraftA380 / A330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Sydney via Kuala Lumpur
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"flight attendants friendly"

(Indonesia)

Verified Review | Kuala Lumpur to Phuket with Malaysia Airlines, with the old Boeing 737-800. The flight was on time, and the flight attendants was friendly. Like my previous flight, the lunch meal served in a small box with mineral water and peanuts, the portions was still small but the taste was so much better than my previous flight from Jakarta to Kuala Lumpur. The cabin looked old, a little bit dirty, and needs to refurbished. No IFE. Since this was a short flight so I can't complaint but they can do better for their aircraft cleanliness since I know some of airline which still use the same age aircraft with better cabin condition.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Phuket
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"still no complaints about the service"

(Indonesia)

Verified Review | Boeing 737-800, Economy Class from Jakarta to Kuala Lumpur with Malaysia Airlines. It was the first flight from Jakarta to Kuala Lumpur, so the flight was on time. The aircraft was the new NG with sky interior installed. The cleanliness was just barely okay, you could spot a few dirt spot on the seats. IFE is enough for this 2 hour flight. They served 2 choices of hot meals, not served on a tray but in a small paper box with mineral water and peanuts. Having flown with them frequently, the best thing with this airline is still the flight attendants, they were polite, and served the passengers efficiently. Not the best airline but still no complaints about the service.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJakarta to Kuala Lumpur
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes