Malaysia Airlines

✅ Verified Review | My husband and I had a wonderful flight on MH642 from Singapore to Kuching. The crew were very welcoming and warmth radiated from the very moment we stepped into the aircraft until we arrived in Kuching. Special mention to a steward for his excellent service and care towards all passengers on board.

✅ Verified Review | Flew London via Kuala Lumpur on the A380, we received amazing service on the twelve and a half hour flight, the cabin crew were attentive, smiley and prompt in their service and the food and drink were really lovely. the cabin and toilets were kept clean on the journey and the lay flat beds were comfortable even for me at 6ft 2. We received equally good service on the other three flights, particularly from Bali to Kuala Lumpur on the 14th September who despite a packed cabin it was exceptional service for us and our fellow travelers. My wife and I would have absolutely no trouble in recommending this airline, well done Malaysian.

✅ Verified Review | Singapore to Tokyo via Kuala Lumpur. Personal space on the Boeing 737 well exceeded the narrow body room on Qantas. 5 abreast on the A330 was acceptable but obviously narrower than some direct aisle 4 abreast alternatives. However the A380 upper deck configuration in the front section of business class was excellent. Service on all four flights exceeded expectation and the food especially those satay sticks was amongst the best in the air. I can live without alcohol on short haul flights and the choices were limited on the longer flights but this is a small concern. Toilet facilities were sufficient and kept clean. One flight 30 minutes late. This is an airline I would use again.

✅ Verified Review | Kuala Lumpur to Shanghai. I had not been travelling with Malaysia Airlines for quite sometime. I can't believe that there was no wine being served at all in Economy Class, and even for non-alcoholic drinks the choices were limited to either juices or carbonated drinks. Secondly, as an avid coffee drinker, the coffee served was tasteless without a single smell of coffee, it seems to me that it was not even prepared with grinned coffee bean but rather from instant coffee powder. The food that was below the standard economy meal that I was expecting, the bread was cold, the dessert which was a piece of banana cake. The flight attendant was not attentive, where she missed out in serving me the bread, and I had to request for it. Aside of being a direct flight, I do not see the quality is there, nor even the airfare is competitive enough other regional airlines.

✅ Verified Review | My thanks to staff from Mumbai Airport of Malaysia Airlines in handing over me my IPad which I forgot in my seat pocket. It happened on 13th September while travelling from Kuala Lumpur to Mumbai. After getting all the formalities done on the airport, we were on our way to Pune when we got a call from Malasiyan airlines office. They not only informed us about our ipad but took great efforts in handing over to us.

✅ Verified Review | London to Kuala Lumpur return business class, boarding was smooth and flight departed on time. Non alcoholic drinks and towel was served during boarding. A380 business cabin a bit dated but seats (turn into flat bed) was comfortable for 13 hours flights, plenty of storage and amenity kit serve the purpose. The IFE system, offered variety of movies, TV series and music to choose from. The cabin crew show professionalism, friendly and polite. I was in the main section of business cabin and the crew managed to kept the cabin and lavatory clean (flight was about 80% full in business cabin). They serve the best chicken and beef satay with peanut sauce. I can't fault their in flight meals and offered selection of drinks (champagne, wine, beers, soft drinks and hot drinks) from the bar. I would fly with them again.

✅ Verified Review | Kuala Lumpur to Melbourne. The Golden Lounge at KUL airport is huge and impersonal, food choices are not acceptable and the place looks run down. Onboard very old aircraft but the seat arrangement in business class was good. My single window seat was comfortable with good sleeping amenities and the food is tasty. But no menu available in a premium cabin. The stewardess had to rattle off the menu to an almost full cabin. No idea what their drink choices are as you do not feel like asking the staff. The crew did not personally welcome passengers and introduce the facilities as its the norm in other carriers. They were hard working but something was missing - perhaps the personal touch. The satay service before landing can be presented more elegantly rather than taking an empty trolley in to the cabin. All in all the cost cutting is very evident.

✅ Verified Review | Kuala Lumpur to Denpasar. I got the ticket at a very attractive price, value for money was great, considered it's business class, with lounge access, free seat selection and a generous 40 kg allowance. MH is doing their best to regain their reputation, although with small Boeing 737 the facilities are unfortunately limited. For a short flight of less than 2 hours, it's fine though. Crew were courteous and did their best. Most of the MH flights under 3 hours do not serve alcohol, but except this one, alcohol is free flowing and plenty. Meals are ok but not excellent. All in all, I was very satisfied with the whole experience. Do consider flying their earlier flight, not the one arriving in Bali at 3:30pm, the immigration queue is painfully long, with 5 other flights all arriving at the same time. It took me over an hour to get though. Still, not the fault of the airline though.

✅ Verified Review | Singapore to Kuala Lumpur. I have been flying Malaysia Airlines (MAS) for many years and also used many various other airlines. MAS pales in comparison with many other airlines while the prices are cheap. I have observed the quality of the service from comfort of seat to meals served going down. The punctuality of the airline is questionable with my flight departing 80 mins late.

✅ Verified Review | Kuala Lumpur to Melbourne. After a very pleasant flight from Melbourne to KL I was pleasantly surprised by the return flight. Checked in downtown and took the KLIA Express train to KL International. Went through security and then to the MAS Gold Lounge which is very big and a nice selection of food and drinks. Boarding was prompt though security is much more advanced prior to entering the Terminal itself. No priority for Business Class passengers at all. Seated in 2A which was the same seat I had from Melbourne to KL. Offered a juice or water and a hot towel before take off. Crew were very friendly and obliging. After take-off the drinks trolley appeared and the Satay service (I asked for seconds). Unlike the Melbourne to KL sector there was a Menu which I was shown and then ordered my dinner and more white wine. There was a cheese platter of sorts offered and a dessert wine. I could not fault the staff and the food. Seating comfortable though the area with a fully reclined chair for your feet is a tad small. I really enjoyed the flight and the staff were great. Landed on time in Melbourne and after nearly 45 years of flying it was the smoothest touch down on runway 34 that I have had.