Malaysia Airlines

✅ Trip Verified | Ticket purchased June 2017 through travel agent. Travelling London to Ho Chi Minh return via Kuala Lumpur December 2017. Upper deck seats 33 H & K confirmed on e-ticket issued by Malaysia Airlines. Arrive check-in LHR 0610 hours Thursday 7 December, 2017. Arrogan staff at desk didn't want to check ticket. Issued boarding passes seats 77 A/B lower cabin. No. Our seats were confirmed on ticket. Confirmed on ticket does not mean confirmed on plane says the staff. Let me speak to your supervisor. I am supervisor she says. Mistake is by your travel agent. I don't work for Malaysia Airlines. I don't know how their booking system works. Your seats are 77/B or maybe you don't want to fly? Confirmed on ticket does not mean confirmed. I will put you in two other seats on upper deck she says. Board aircraft. Allocated seats located against rear bulkhead next to toilets and do not fully recline. They are so popular that the row of four are all empty. Staff appears on board plane just before take-off. Seats 31 H,K (the two in front of row 33 at the emergency exit with plenty of legroom [I'm 6ft tall]) are available. No I said, not politely. Spend next 13 hours upright listening to flush of toilets, smell coming therefrom and back of seat in front inches from my nose. Flight 45 minutes late into KUL. Rush to get connection to SGN. Confirmed seats on this flight also changed at LHR. Plane (Boeing 737-800) cramped and tired looking. Food awful. No beer. Arrived Ho Chi Minh but bags didn't. What an awful company. Deeply regret have tickets with them for return journey but after that can confirm will never use again and unlike them my confirm means confirm.

✅ Trip Verified | Flew PNH-KUL-SGN on 3 December 2017. Regional Flights on B737-800 throughout. I bought a heavily discounted business class ticket from an OTA where I need to change – OTA did not react so I had to contact MAS who did it for me in seconds for a modest fee of 0.53 USD. Check In on-line easy but superfluous if you have luggage. Check-in counter opens only 2 hours before departure for international flight. Loads of people were waiting in PNH as the traffic makes it too risky to count on arrival 2 hours before. Another bad point is the lack of alcohol offering onboard. The aircraft are pretty old and a bit worn though maintained. These 2-3 issues deduct 2 stars from the 10, so 8 is my conclusive score as the rest was superb: Lounges in PNH (Plaza Premium and Golden Lounge, respectively) were great and spacious. Especially the latter has got a huge facelift and has become big, with a bar, more presentable food, nap-areas, 1st class section, etc. Check-in a breeze. Prioritised at gate, at check-in and on board. Ordered special seafood meals delivered to perfection. Other three dishes offered on board. The winner was a delicious “mee Siam” spicy, fried noodle dish. Drinks offered and glass refilled even without request. Luggage delivered quickly. Generous luggage allowance. Boarding and disembarking at airbridges throughout despite being on small aircraft (B-737-800). All flights on time. FFP-Miles instated within a week. Extremely good value for money.

✅ Trip Verified | MH1336. An afternoon flight from Kuala Lumpur to Kuala Terengganu. It was business trip for me. Pre-departure announcement was made by the captain. The climb to cruising altitude was met with slight turbulence. Pre-arrival announcement also made by captain. The flight was smooth all the way. Timing as a whole was acceptable.

✅ Trip Verified | Kuala Terengganu to Kuala Lumpur. MH1335 it was a late afternoon flight. Push back at 1643 and the plane took of at 1652. Suppose to depart at 1605. No pre-departure announcement was made from the captain. The first officer made the mid-air announcement and he apologized for the delay. The flight was smooth all the way and the sun shined until landing (it was hot). The plane landed at 1716, 11 minutes behind schedule.

✅ Trip Verified | Perth to Kuala Lumpur. Check-in at Perth airport is easy and convenient. A tip is to check-in online through the Malaysia Airlines app or website to avoid the queue at the airport. The aircraft is generally clean and tidy despite it is quite old. There is a USB port to charge your iPhone or iPad and a TV screen and an inflight magazine for inflight entertainment. However, I am surprised that MH would deploy a Boeing 737-800 on a medium haul flight. I have travelled on this sector in the past and they were using Airbus 330-300. I was lucky to be given an emergency exit so I have plenty of extra legroom. There is no headrest in economy class but I fell asleep quickly, probably because it is a 2am flight and I am tired already. An hour into the flight, breakfast is served. The choice is nasi lemak and egg omelette. The signature Malaysian dish did not disappoint. The meal comes with a muesli bar, plain croissant, mango yoghurt and fresh fruit. The croissant was cold but the main dish is cooked to perfection, with the string beans still looking green and chicken curry was tender and delicious. The rest of the flight is uneventful and the flight arrived ahead of schedule, which is very rare for Malaysia Airlines.

✅ Trip Verified | Kuala Lumpur to Hong Kong. Business class queuing like night market, process of check in can take forever. Staff station at counter supposed remain at station but went missing for more than 10 minutes. Helpers doing luggage tagging was not proactive. Overall staff working speed like a snail.

❎ Not Verified | Kuala Lumpur to London Heathrow. Very good service, the seat is comfortable, the crew are friendly and sensitive to what you need. Besides that, when I enter the aircraft, they give seat direction very well (as my seat is located on the upstairs of A380). Furthermore, the satay served were very tasty and welcome drink was very nice.

✅ Verified Review | Flew London Heathrow to Manila via Kuala Lumpur. Bad service throughout. As a One World Emerald/BA Gold member and flying long haul x 2 per month I use all the One world carriers, all with good efforts and service, but on these 4 flights there was no recognition of member status/dirty tables/ no basics, like a toothbrush on a 13.5 hr flight! Lost bag (one of 15 on the same flight), poor ground staff at KL. I complained and the reply was full of regret but no actual sorry and not any compoensation for the travel back to the airport for the lost bag etc.

✅ Verified Review | Penang to Kuala Lumpur in May 2017. Flew in the morning, the check in was smooth. But the plane is quite old, no IFE on this short domestic flight. The seat is old and lousy. The flight attendant was okay, only snack in this 50 mins flight. The take off was smooth, and the landing too.

✅ Verified Review | Kuala Lumpur to Bangkok. Used the efficient downtown KL Sentral check-in facility which alleviates the need to queue at KLIA. Friendly check-in staff. Train connection fast, stress free and comfortable. A short boarding delay but gate staff kept passengers informed. Boarding itself well organised and managed. Captain apologised for the delay (“operational reasons”). No mucking around with aircraft pushing back before last passenger seated. The usual standard two food options of chicken or fish, but service was quick and the food adequate. Arrival into Bangkok 15 minutes late, with baggage promptly delivered on conveyor belt. Pleasantly surprised to see bag priority tagged although not qualifying for this. Overall, a pleasant short-haul flight with no complaints. Aircraft clean, seat pitch fine, efficient staff and reasonable airfare. Would definitely use again.