Malaysia Airlines

✅ Trip Verified | Flew Malaysia Airlines from Kuala Lumpur to Kota Kinabalu. Cabin was extremely hot. Either the aircraft air conditioning system was not functioning well or the airline wants to save costs on not handing out blankets and pillows which they did in the past. I noticed not only on this trip but on several trips as well. Please fix the air conditioning. Very uncomfortable. Lots of passengers with huge and heavy pieces of luggage who kept trying to force them into the overhead compartment. Not nice.

✅ Trip Verified | Travelled Malaysia Airlines from Phnom Penh - Kuala Lumpur - Ho Chi Minh City, 21 Jan 2018 on B373-800 of which the first leg was on a very old aircraft without IFE, the next leg was on a revamped 737 with IFE and new chairs. Ticket bought on-line MHs website very cheap. PNH-airport: check-in was slow and opens only 2 hours prior departure in 3 lanes – not enough! It took 30 minutes to check me in as I was proceeding from SGN to Africa on other OneWorld tickets and needed BP and luggage checked throughout. That created a lot of confusion as nobody in the Airport knew about these destinations and were internally disagreeing on the rules and thus hesitating to allow me to check-in the whole way. Eventually they – somehow hesitant – agreed. A problem is that 3rd party agents are doing the check-in and they are neither very professional nor quick nor able to take any decision. Onboard, spacious seats give. Special meal was given only on the 2nd leg. Food was fine and delicious, menu cards were given out and three options of hot food. Pre-departure drinks offered, no alcoholic offered, but the lounges they offer at KLIA and in PNH have plenty. Golden Lounge (“Regional”, at main terminal) have 2 sparkling wines, one cava and one champagne. The cava is the best despite likely being four times cheaper than the champagne. FAs onboard were all in a good mood, pro-active, courteous and observant. Faultless travels, punctual, luggage generous and well handled. Special meal noted (on one leg) and elite status respected.

✅ Trip Verified | My wife and I flew Sydney to Kuching via Kuala Lumpar with Malaysian Airlines on 26 December 2017 (Business Class - MH122) with four days stopover in Kuala Lumpar. We have travelled to Malaysia with MH more often than I would care to remember and we have always been very happy with the service provided. However, sadly not on this occasion, we were very disappointed. The standard has certainly dropped. FA gave us the impression that they would rather be somewhere else even though they try hard to be pleasant. I pre-ordered our meal through "book the cook" and the meal was of poor standard and the menu has been reduced to only four choices and to rub salt into the wound, I was only given a spoon with my meal. The wine at meal time was only served on request. The return journey to Sydney was no better. Malaysia is our favourite destination and we hope to visit Malaysia as often as we can but next time it will be with SIA. The only bright aspect of our flight was the use of the QANTAS Lounge. Outstanding!

✅ Trip Verified | Flew Kuala Lumpur to Bangkok. I have tried my best to support Malaysia Airlines over the past few years and found they were always good despite their troubles and cutbacks but I must admit this lastest business class trip was extremely disappointing and really puts their standing into doubt. The first thing I noticed is that their system no longer allows you to select a seat using online check-in. Surely this helps the check in process at the airport as it’s 1 less thing for check-in staff to have to do. I know they have removed alcohol from their shorter flights and this needed to be addressed as some years ago you were offered alcohol on a 1 hour domestic flight at 7.30 in the morning! Obviously ridiculous and unnecessary. But this was a mid afternoon international business class flight, I don’t intend getting completely drunk on a flight but it is nice to have a wine with dinner on an international flight, especially in business class, this is very disappointing. They seem to be really penny pinching and slowly getting worse and worse, there is little that is endearing me to them any more and so they will no longer be my automatic first choice, they don’t deserve the custom.

✅ Trip Verified | The trip from Melbourne to Kuala Lumpur with Malaysia Airlines was wonderful. I had a restful flight on the Airbus 330-300 and the cabin crew were very attentive. The signature satay is not to be missed, and don't be embarrassed to ask for more. However, from Kuala Lumpur to Taipei, it was only a Boeing 737-800 aircraft. Cabin crew were great, but the seats were old-school business class seats - they were not lie-flat ones. During our layover in KUL, the flagship Golden Lounge was closed for renovations. So, we had to use a smaller lounge.

✅ Trip Verified | Simply unacceptable for Malaysia Airlines to operate a single-aisle plane on a 5.50 hour long flight from Kuala Lumpur to Perth. Was a horrible experience especially after flying from Europe. Price was 2.5% more than usual due to holiday pricing. So many airline options flying from Perth. Use them!

✅ Trip Verified | This is the second time I have flown the Kuala Lumpur - London Heathrow with Malaysia Airlines since 2013. I had checked in online and printed my boarding pass, and in the end I had the seat I initially choose. Inside of the aircraft was rather clean and tidy, their blanket was nice and cozy and earphones were comfortable to wear. The displayed information regarding the safety instructions is easy to reach. Toilets are very clean as well and the cabin crews on this particular flight were rather pleasant and responded quickly to my request. The flight overall was quiet though there was some turbulence, to be fair this is beyond the airlines control. I unfortunately felt under the weather during the flight and the crews were able to accommodate my requests. A couple of issues which could be improved is that their entertainment system is certainly not the easiest to navigate. I ended up taking out my laptop to work and listen to my own music instead of using their system. The food they provided has fallen below par with the reputation they had, whilst the food is served warm, it certainly lacks flavour. You get what you pay for, the price they offered for this particular trip was competitive enough for me to take it. For a 13 hours plus flight I did have the amenities they promised and did not regret my decision. To summarise, "Good value for money, but a lot of areas could be improved".

✅ Trip Verified | Travelled SGN-KUL-PNH, 10 Jan 2018 on one of their old B373-800. Ticket bought online, MHs website and the design and ticket issuing has been revamped and modernised. Takes me less than 10 minutes to buy a ticket and the price is clear and fixed from beginning till end. At SGN-airport, check-in was quick and perfect. Onboard, recommended by staff to change my seat to get a spacious section to myself, which is a pro-active, positive effort by the FAs. Pre-departure drinks offered. No alcoholic drinks on these short flights, but they normally allow discrete, modest consumption of own supplies. Food menu dished out. 3 hot dishes offered on flights less than 100 minutes. Had a wonderful noddle-prawn dish (mee Siam), which went down with pleasure. Offered sparkling water, and they gave me a full bottle and inserted a lemon boat to beef it up – well done. FA's were courteous and observant. IFE excellent, quality headphone dishes out. Lounge access granted in Saigon ("Apricot") and in KLIA ("Golden regional"), both lounges of high quality. Basically a 5-star experience, though the ageing aircraft and limitation of drink varieties deduct a little bit on rating. Went on a sales ticket (“End of Year”-promotion) from MH-website and paid only 148 usd for these 2 legs (287 USD/return). Faultless travel - a true gift. The proof is that I spend gladly ½ day travelling this huge deviation between SGN and PNH instead of going direct which takes only 1 hour. Furthermore, I earned a substantial amount of miles to my OneWorld FFP-card, inserted within 6 days.

✅ Trip Verified | Kuala Lumpur to London Heathrow. Excellent service, food has improved. The staff has been great. They offer friendly attentive service and did many drinks round. During the flight, the passenger in front of me spilled coffee over her shirt. The crew noticed it and swiftly passed her a wet towel. They also responded to an array of unusual drink requests efficiently, all with a smile. I fly frequently between Kuala Lumpur and London. The flight time is 13.5 hours. In the past, Malaysia Airlines tend to serve a hot meal 2 hours after departure, a snack 6 hours after departure, then another hot meal 10 hours departure. As a result, some passengers can feel hungry between the 2 hot meals service. On this occasion, the inflight supervisor announced that they are trialling a new meal service timing. This time the first hot meal was served 2 hour after take-off. The second hot meal was moved forward, being served around 7 or 8 hours after take off. Then, they handed out a snack box for passengers to consume at their leisure. A few hours later, they also handed out packs of peanuts. Passengers didn't feel the hunger and in fact I noted my fellow passengers joked that the airlines keep on feeding them. I like this new service. It also increases the cabin crew service frequency. I also noted the snack box has improved both in terms of quantity and quality. It used to be a pack of nuts plus a slice of cake. Now, it consist of a croissant with meat filling plus a chocolate. For the vegetarian, they get a foccacia filled with ratatouille. The thin blankets have also been replaced with warmer fleece blanket. The food quality has improved. We were served chicken satay with fried rice! Nonetheless, there are still room for improvement to the food, such as in the presentation and introducing healthier salad, as done by Delta Airlines. Overall, the Malaysia Airlines is taking steps to improve the customer experience.

✅ Trip Verified | I flew from Delhi to Jakarta via Kuala Lumpur. Firstly our plane was delayed by an hour. Once the plane arrived I realized that the plane was so small compared to the one we came with. The IFE wasn’t even updated because on the KL to Jakarta flight there were more movies. The flight wasn’t that bad though. 5 hours later we landed in KL, since our flight was the next day we decided that we should look around KL. The next day our flight was at 6 pm, we woke up had breakfast and did some shopping and then headed to the airport. As the connection was less than 24 hours the checked in bags stayed at the airport. Again the plane was small, but we were not concerned as it was a 2 hr flight. Once we landed we were walking to the conveyer belt when we realized that 3/4 of our bags were at the lost and found. On the tag it said MH725 the correct one and a sticker on top of it with the word Rush and MH711 which is the early morning flight. We were missing our last bag so we checked with the staff about our bag. They checked it in the system and it said file not found. We finally got it on the conveyor belt as the last baggage.