✅ Verified Review
| I've been flying Malaysia Airlines whenever possible, usually to KL, Jakarta, Bali and Brunei, and have a developed a loyalty towards this beleaguered carrier through its tough years. In the recent past, it has served up a good business class product, offering discounted prices you can't find elsewhere, but lately the quality of service has started to deteriorate. for starters, the flights I take most often are Bangkok to Kuala Lumpur return for which MH schedules 7 flights in each direction. Yet, there's not a great level of reliability on these actually flying, as I've discovered. Malaysia Airlines sometimes cancels some of these on short notice if the loads are light and then they seek to combine flight loads. Today was one such case. So my 5:10pm flight cancelled less than 24 hours out and I got an email from MH telling me that I was rebooked on the 6.40pm flight to KL - so my plans for an evening meeting in KL were scrapped. We've all seen the wide-body aircraft taken off the regional routes (today's use of an A330 on this flight was a rare exception) and "meals" in Economy have become boxes while offerings in Business Class have become less remarkable. But today, I discovered that Malaysia Airlines has suddenly stopped serving any form of alcoholic beverage on its regional flights under 3 hours in duration, even in business class! This is really too much. I asked cabin crew for the story behind this, and they empathized, noting that it was a crazy management decision announced without any consultations with staff. So, no more wine or champagne on the flights to Bali, no beer at the end of a hard day of Jakarta meetings. This seems to be a great way to drive away business. SQ, TG, and Garuda will be glad to have it!