✅ Verified Review
| Kuala Lumpur to Male via Colombo. After booking a vacation in September 2016 to Maldives, on April 6th my wife called to check our seating arrangements. The MH agent said our connecting flight to Male from Colombo was cancelled to our surprise, which meant we would have to have a 8-9 hour wait in Colombo. Knowing some friends were on this flight but book via Sri Lankan airlines, we checked with them, finding out the flight was not cancelled at all. Then we called Sri Lanka airlines and they also confirmed the flight was fine. So my wife initially called MH customer service spending 3-4 hours (3-4 calls) trying to sort out the problem. She was put on hold for hours only to be cut off. Many times they promised to call back, no call was ever returned. After her frustration, I called, similar responses, on hold for over 4 hours (4 calls), called hung up after being put on hold, promises made for returned call, etc. What was frustrating is that we told the agents clearly the flight was not cancelled, Why could they not escalate? On the date of our flight we went to the airport hoping possibly getting on our correct flight, but when we went to Sri Lankan airlines, they said they could not book us in. No only was our 2nd flight changed but we could not even get on the flight we booked on. After back and forth between the two airlines, MH put us back on the flight which we booked and had never changed anyway by reissuing the ticket. After arriving in Colombo, we realized that the mistake of our 2nd flight would not be resolved, and we had to wait 8-9 hours in the Colombo airport. Now to find out that our flight back to KL from Colombo was moved 1 day. We called long distance, only to have the same issues with the customer service staff. On hold, no answer, no return call, etc. The agents response was that they could not put us back on the same flight we booked, as the rates went up, amazing but we never changed the flight, MH did.