✅ Trip Verified
| Sydney to Dhaka via Kuala Lumpur. Malaysian Airlines cancelled and rescheduled all four of my flights going to Dhaka via Kuala Lumpur and back due to technical problems. The worst part though was not the cancellation, but the way they dealt with it. I was provided no compensation for the four delayed flights, even though it cost me an additional one night of hotel booking as well as the loss of a night I had originally booked in a hotel. For the return cancellations, I received no notification until the day of departure, even though the cancellation was known 5 days in advance. I happened to go to my online booking and to my surprise saw that the return date had changed. Why did they not inform us beforehand? Other passengers on the flight did not know about it in advance, and I met two passengers who only found out when they had reached the airport. - My luggage arrived dented and with a broken wheel, but Malaysian Airlines indicated it does not compensate for this either. It took 2 weeks for Malaysian Airlines to get back to my complaint, with a message saying I will receive no compensation under "Article 10.01" of "Conditions of Carriage". And it turns out the person didn't even read my complaint or check the flight history, because it acknowledged only one of my four cancelled flights. Malaysian Airlines staff on the phone and at the airports were unhelpful, saying they cannot do anything for me - not even allowing me to change my seat, having lost my original selection due to the rescheduling. - They did not indicate the reason for the first two cancellations, only the return cancellations - very unprofessional. The online booking system rejected two credit cards, a call with my bank indicated their online system was at fault, and ran into similar issues booking by phone - before a umptieth time it finally went through. I've had quite a few cancellations before, that was not the issue, but this is the worst I have been treated as a passenger by any airline. The way it was handled - not responding or acknowledging my complaint, not even reading it and realizing there were 4 not 1 cancellations, and all the other things which went wrong indicating that the airline is unprofessional. It made me feel like I was nothing but a number in their system and they don't care at all about their passengers.