Malawian Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 6 reviews
6/10
No Skytrax Rating
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3/10

"I would not fly them again"

(Germany)

Verified Review | Lusaka to Dar es Salaam via Lilongwe. The flights itself were pleasant. Flew with the all-female crew and all the staff was great, felt very safe on board, even during landing in heavy wind and rain in Dar. Food was good, too. We encountered technical problems in Lilongwe, the plane had an electronic failure and could not move on, after three hour of helplessly trying around and waiting for an engineer, it was later evening and the flight was cancelled. I understand this is an exceptional situation and a worst case scenario for every airline at this place and at this time of the day. But you have to keep in mind that Malawian is very small. They run only two different aircrafts and they were very apparently not prepared for such a situation. The crisis management was abysmal. The staff was unable to cope, they gave us a bottle of water after 90 minutes and told us they would give new information in 40 minutes. 120 minutes later they announced the flight was cancelled and they would try to set the connecting passengers on a list for the same flight for the next day. Wait, so it's at least one full day of waiting in Lilongwe? Yes, they said that. After that, the poor staff was trying to find rooms for the night for the around 50 passengers in Lilongwe. They failed. Many passengers had to sleep in dorms in very bad hotels, they told the next morning. Our hotel, however, did not accept the “voucher“, a handwritten note stating “Malawian Airlines will pay the bill until $ 85“. Guy at the reception said “They always say that, they never pay anything, this is Ethiopian Airlines“, so cash or no room. At least, they fixed the problem during the night and finally, already on the bus to the hotel, they told us we could fly in the early morning. And yes, they kept their word and we could continue our journey at 6 a.m. But whoever flies Malawian should know that this is a good and friendly airline - as long as nothing unexpected happens. In this case, you wish you had paid a little more, at least for a better situation management or information policy. So no, I would not fly them again.
AircraftBombardier Dash 8 Q 400
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLusaka to Dar es Salaam via Lilongwe
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"flight was surprisingly good"

(Germany)

Verified Review | Dar es Salaam to Lilongwe via Blantyre. Both legs on a Dash 8 Q-400, the seats still have the same colors as Ethiopian and information is displayed both in English and Amharic. Booking and online Check-In both go through the website of Ethiopian and are smooth as long as the standard Android browser is not used. Baggage Drop Off at Dar Airport is also handeled well and staff is friendly (turns out to be the crew of the flight). The flight leaves Dar at 7:45 in the morning and takes 2 hours to Blantyre, during which a hot breakfast is served. My preordered vegetarian option included hashbrowns, beans, greens and a grilled tomato. Surprisingly tasty. The aircraft is as noisy as a turboprop is but in a good condition and clean. The crew is friendly and welcoming but I could feel, that Malawian is a small airline and not so experienced as Ethiopian for example would be. Flight to Blantyre was on time, stopover quick (40 minutes, onward passengers can stay in the aircraft) and the short hop to Lilongwe also on time. Putting the flight in a nutshell, as Malawian is a small airline with only 2 aircraft (Dash 8 and 737-700) and only a handful of destinations in East Africa, the flight was surprisingly good and I would fly them again!
AircraftDHC Dash 8 Q-400
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDar es Salaam to Lilongwe via Blantyre
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"very impressed"

(South Africa)

Verified Review | Johannesburg to Lilongwe via Blantyre. Very impressed with Malawian Airlines. On time departures and arrivals, excellent food served, both outbound lunch (chicken) and return breakfast (fried eggs), lovely coffee and generous baggage allowance. Crucially, Ethiopan Airlines (the part owner) has timed the flight with an early morning departure from Malawi such that a large majority of passengers were connecting on our flight in Johannesburg onto regional Southern Africa routes and donestically within SA (whereas SAA schedule from Lilongwe would require an overnight stay in Johannesburg) - clever scheduling. Both flights nearly full. No entertainment or music onboard.
AircraftBoeing 737
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteJNB to LLW via BLZ
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"fly with a different airline"

(Malawi)

Verified Review | Lilongwe to Dar Es Salaam Joke of an airline. Quite possibly the worst managed company ever. Zero customer service. They changed our flight about a month before trip, because they changed their flight schedule (because they felt like it I guess?). It completely screwed us over because we had already booked a connecting flight as well. But instead of fixing the problem they berated us made it seem like it was our fault. The only thing we got was a promise to sit business class, but guess what? We get to the airport and, of course, no business class for us. These guys are lazy, incompetent and have no clue how to manage a business. I highly recommend flying with a different airline if at all possible.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLLW to DAR
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"good price value"

(Malawi)

Lilongwe to Dar es Salaam return, and both flights were on time. Easy check in in Lilongwe and Dar es Salaam. Friendly cabin crew, snacks and drinks were served. Cabin windows on both flights not clean. Pilot on both flights provided information, its just an 1:40 hour flight but good price value. Free luggage and no extra fees. At the end Malawian Airlines turned out cheaper for us.
AircraftDash 8
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLilongwe to Dar es Salaam
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Malawian Airlines customer review

(United States)

Service between Lusaka and Lilongwe was superb. While it was a short flight, the meal service, snack was a pleasant surprise. Cabin was impeccable. There was a short delay due to weather.
AircraftATR
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLusaka to lilongwe
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes