Malawian Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5 reviews
7/10
No Skytrax Rating
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8/10

"flight was surprisingly good"

(Germany)

Verified Review | Dar es Salaam to Lilongwe via Blantyre. Both legs on a Dash 8 Q-400, the seats still have the same colors as Ethiopian and information is displayed both in English and Amharic. Booking and online Check-In both go through the website of Ethiopian and are smooth as long as the standard Android browser is not used. Baggage Drop Off at Dar Airport is also handeled well and staff is friendly (turns out to be the crew of the flight). The flight leaves Dar at 7:45 in the morning and takes 2 hours to Blantyre, during which a hot breakfast is served. My preordered vegetarian option included hashbrowns, beans, greens and a grilled tomato. Surprisingly tasty. The aircraft is as noisy as a turboprop is but in a good condition and clean. The crew is friendly and welcoming but I could feel, that Malawian is a small airline and not so experienced as Ethiopian for example would be. Flight to Blantyre was on time, stopover quick (40 minutes, onward passengers can stay in the aircraft) and the short hop to Lilongwe also on time. Putting the flight in a nutshell, as Malawian is a small airline with only 2 aircraft (Dash 8 and 737-700) and only a handful of destinations in East Africa, the flight was surprisingly good and I would fly them again!
AircraftDHC Dash 8 Q-400
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDar es Salaam to Lilongwe via Blantyre
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"very impressed"

(South Africa)

Verified Review | Johannesburg to Lilongwe via Blantyre. Very impressed with Malawian Airlines. On time departures and arrivals, excellent food served, both outbound lunch (chicken) and return breakfast (fried eggs), lovely coffee and generous baggage allowance. Crucially, Ethiopan Airlines (the part owner) has timed the flight with an early morning departure from Malawi such that a large majority of passengers were connecting on our flight in Johannesburg onto regional Southern Africa routes and donestically within SA (whereas SAA schedule from Lilongwe would require an overnight stay in Johannesburg) - clever scheduling. Both flights nearly full. No entertainment or music onboard.
AircraftBoeing 737
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteJNB to LLW via BLZ
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"fly with a different airline"

(Malawi)

Verified Review | Lilongwe to Dar Es Salaam Joke of an airline. Quite possibly the worst managed company ever. Zero customer service. They changed our flight about a month before trip, because they changed their flight schedule (because they felt like it I guess?). It completely screwed us over because we had already booked a connecting flight as well. But instead of fixing the problem they berated us made it seem like it was our fault. The only thing we got was a promise to sit business class, but guess what? We get to the airport and, of course, no business class for us. These guys are lazy, incompetent and have no clue how to manage a business. I highly recommend flying with a different airline if at all possible.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLLW to DAR
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"good price value"

(Malawi)

Lilongwe to Dar es Salaam return, and both flights were on time. Easy check in in Lilongwe and Dar es Salaam. Friendly cabin crew, snacks and drinks were served. Cabin windows on both flights not clean. Pilot on both flights provided information, its just an 1:40 hour flight but good price value. Free luggage and no extra fees. At the end Malawian Airlines turned out cheaper for us.
AircraftDash 8
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLilongwe to Dar es Salaam
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Malawian Airlines customer review

(United States)

Service between Lusaka and Lilongwe was superb. While it was a short flight, the meal service, snack was a pleasant surprise. Cabin was impeccable. There was a short delay due to weather.
AircraftATR
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLusaka to lilongwe
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes