Lufthansa

✅ Trip Verified | Orlando to Amsterdam return via Frankfurt. Disappointing. Outbound flight was 90 minutes late. Once airborne, 4 of 8 lavatories available to Economy were "out of service" for the duration resulting in long lines, etc. Inflight service only fair, limited beverage selection, even for purchase. IFE okay. Of course seat width, pitch and hardness were awful. Love the plane, hate the configuration. No info pre-landing about connections or ground personnel to facilitate what became a tight connection due to delayed arrival. Return to Orlando, possible same aircraft. Problem this time was logistics of transfer in Frankfurt. Inbound flight from AMS late and then gate hold issue. Close connection quickly became a crisis. Ironically, I had hurt my back during trip so requested assistance in transfer. None was present on arrival in Frankfurt. Ground agent said gate change had messed up meeting. Arrived Terminal 1 gate 29, outbound Concourse Z gate 69 with 20 minutes to connect! Ground agent scolded me for making too tight connection. I said LH booked it that way, I am just the customer. Finally contract ground service arrived and two women loaded me into wheelchair and sprinted me through concourse, Passport Control, through tunnel, up elevator and then onto electric cart for high speed ride to Gate Z 69 which was at least a mile downrange, still. Made it just in time. If I had not had excellent help from ground personnel, would have definitely missed the one daily flight to Orlando. LH was non-responsive at best and spent more time trying to assign blame to me, than fix the problem. I always thought LH performed well, if somewhat sternly. This trip the execution was awful, about what I would expect on a discount carrier at best.

✅ Trip Verified | I had 2 business class round trip tickets to Germany with Lufthansa and in October 2018 needed to make a change in date. While on their online site I inadvertently clicked on "cancel flight" instead of "change flight". When I called Lufthansa to explain the mistake, they said that "a refund had already been processed and there was nothing else they could do". The refund received was $95 for $9,000 worth of tickets! The $95 refund was sent immediately (imagine that) and that closed their case. After several communications explaining the on-line error, they continued to say that "because a refund had been sent (for $95), there was nothing else they could do". Of course the responses came from another company that appeared to be from India. Beware of dealing with Lufthansa, it cost me $9,000 and I received nothing.

✅ Trip Verified | Amsterdam to Malabo via Frankfurt. Missed my connecting flight in Frankfurt due to fog. But one hour delay on a flight of 50 minutes is not acceptable. And offering alternatives like Ethiopian Airways on a ticket of 5000 Euro is a bit offensive. But it's always trouble at Frankfurt airport. No way to catch a connecting flight with a stopover of 60 minutes. They park the plane on one end, you take the bus and need to find a connecting flight at the other end. Always need to run, but in this case the price of this ticket, they could have waited 15 minutes. So I had to wait a full day to take the next plane to Malabo. Also, what a strange configuration with tv screen not in front of you

✅ Trip Verified | Denver to Frankfurt. The worst business class flight I have taken. The service was slow and unconcerned. I asked for a second bottle of water and was told they have no more available. I was handed a plastic cup to fill and was told I could use to water pitcher. My food was terribly over cooked.

✅ Trip Verified | Munich to Moscow return. Check in normal, flights on time. Old Airbus without IFE and uncomfortable seats. On the flight the seat would not recline. Flight attendants doing only the necessary. Also from cockpit no information about the route etc, just c greeting. Food was a choice between pasta and chicken. Chicken was tasteless and my bread roll was dry and not warmed up. On the way back only a sandwich. When I complained the answer was: we have problems with catering. Full price airline for low fare service.

Not Verified | Return home from Newark to Copenhagen via Frankfurt. Flying newish 747-800. Economy class. Everything about the two flights went well. On-time departures and arrivals. Good service, no nonsense, on ground and in the air. Special meal pre-ordered: very good. Special meals seems to be more fresh than the mainstream fodder served. TV screen disappointing tiny, like in the 80's. Not that responsive to fingertouch control. Got what I expected from crossing the Atlantic safe. Missing that little extra touch, making a good journey great. The personal touch. Will fly Lufthansa again.

✅ Trip Verified | Tokyo Haneda to Munich with Lufthansa. I have nothing negative to say about the flight crew who did an excellent job! Very friendly people, and a smiling and very good quality service! However, the condition of the cabin is not worthy of such a renowned company. My seat was defective, the button to adjust the position was out of order. Fortunately, this was solved by the flight crew.

✅ Trip Verified | Brussels to Kiev via Munich. LH 2291 arrived at 19.10 to G gates. LH 2546 departure at 19.50 from L gates. Since I had the Ukrainian passport I stayed in the long queue in passport control for half an hour. I had run after passport control, but there is a train I had to wait between the gates and it was impossible to accomplish in less than 10 minutes. I was under the gate at 19.48, the gate was closed. The guy on the gate was nice. He gave me the advice to go to the support desk to handle the situation. After 5 minutes I was at the desk. The person who handled my issue wasn't sure what to do, I have been told that there are no flights for today. I got a booking for tomorrow's flight. I agreed on this and asked the supervisor lady where I supposed to stay for this night. I received the answer that this is my problem and I should be happy with the booking I have. I explained to her again that it is impossible to run all that way including passport control for 40 minutes. I received an answer that this is not airline problem, I have a Ukrainian passport and can't pass passport control fast enough.

✅ Trip Verified | Paris CDG to Leipzig via Frankfurt. I am often disappointed by LH. Unreliable organisation (esp in Frankfurt). Very often, if not always, late. This year alone I had two cancelled flights. Customer call center is OK though.

✅ Trip Verified | This is a positive review for Lufthansa - even if at the end I did not fly Lufthansa. I was booked on LH786 Frankfurt - Qingdao on 8 November 2019. Due to a strike the flight was cancelled, I was informed of this by Lufthansa 2 days in advance, and I was re-routed through Seoul on Asiana. So, despite flight cancellation, I arrived Qingdao just 3 hours later than planned. And Lufthansa even reserved seats on Asiana flights in business class according to my standard preference of aisle seat. Additionally, I had a Business Suite on Frankfurt - Seoul, a very good experience on Asiana Airlines. Excellent handling from Lufthansa of a difficult event. (My ratings are based on my previous experience on this flight)