Lufthansa

✅ Trip Verified | From the time I got into the plane to the time I got out, it was a truly first class flight. No service cuts because of the pandemic, dinner and breakfast were phenomenal. But what made this flight unforgettable was the crew. Highly professional, very friendly and provided an excellent service, a truly first class service. I had an excellent flight also in business class on the FRA-ATH sector. All in all, an excellent experience with Lufthansa.

✅ Trip Verified | Keflavik, Iceland to Frankfurt in Business Class in January 2021. Business Class within Europe is less than satisfying. The seating is typically the same as in Economy with the middle seat left vacant. You get a little more privacy and a meal for the extra money spent. Lufthansa's A320neo aircraft are not even equipped with wifi. Flying with a mask on, with no wifi, for 3 hours is not fun.

✅ Trip Verified | We were not allowed in to the Business lounge in Cancun with our Lufthansa business ticket. I am deeply disappointed in Lufthansa Customer Service. We were travelling with Business Class tickets from Cancun to Budapest. In Cancun we could not enter the business lounge with our business ticket as Lufthansa has no contract with Cancun airport. I have sent an email to Lufthansa Customer Service about it. They answered to me that is my responsibility to check if I can enter to business lounge with my business ticket. It is not their job. I paid a lot of money and they do not care at all. No Lufthansa in the future! Compared to other airlines their business service on the airplane is poor. This is not a German attitude anymore!

✅ Trip Verified | FRA to BOM in Business Class in an aging A330-300. Lufthansa has replaced their 747s on the route with the smaller A330 aircraft. Flying during the current pandemic is a mixed bag - on the one hand wearing a mask all through a long haul flight is no fun, on the other hand the airports and aircraft are virtually empty making this aspect of travel far more pleasant than in normal times. As is well known, Lufthansa's long haul Business Class seat is way behind the curve. Making up somewhat for that deficiency is Lufthansa's superb inflight service. All in all, it was a very comfortable flight.

✅ Trip Verified | I just came to Chicago from Madrid, stopping in Frankfurt. On both flights (1113, MAD-FRA | 430, FRA-ORD) there were constant violations of Lufthansa's policies regarding covid-19. Many passengers were visibly not wearing masks for a long time (not just during the meals) or not wearing them properly and the crew did not do anything about it. There was also a family who wore masks so evidently inadequate (they looked like gaiters for the neck) that a flight attendant offered them surgical ones, but they were allowed to refuse these masks and continue on board! Lufthansa has to do much, much better if they really are committed to protecting their customers (and their employees!). I know it is difficult for the crew to control everything that goes on during a flight, but to be blunt, it is their responsibility and they failed their costumers who followed the rules (doing everything to avoid infecting and getting infected) miserably. I will spend the next days both terrified and angry and hoping to get another PCR done asap. In the current situation, with so many people dying or getting seriously sick, an airline must make sure to enforce its own rules. The negligence that Lufthansa showed on these two flights is just shameful and unacceptable.

✅ Trip Verified | I would like to thank Lufthansa call centre staff for their support despite many difficulties and my abysmal German. Even though I booked a flight with an unsupported connection through agents website, when my flight was cancelled due to snow, they allowed for it to be rebooked and add additional journey leg to it without charging the price of a whole new ticket. Thank you. Flight itself was also managed very well with boarding and alighting procedures managed very well and passenger behaviour well controlled. I never eat, drink or use entertainment on flights, so I didn't rate this option.

✅ Trip Verified | After 5 long phone calls with Lufthansa and United (who operated one part of the way) they both said they could not upgrade us and to call the other. They never said our ticket did not allow it. Then when we went to the desk before flight they said we can’t upgrade because of our ticket fare which is hilarious because we bought a round trip ticket on Lufthansa.com and on the way there we upgraded easily. On the previous flight there were no precautions being taken. Some without masks most of the time and the flights are packed. I will never fly with Lufthansa again.

✅ Trip Verified | I had extra baggage which I could not pay for online. The staff is over zealous about every item and weight check and the amount to pay is outrageous. I spent about 5hrs to check in. The trip from Canada to Nigeria at the Frankfurt to Lagos flight was very uncomfortable. The flight was full and the trip is so unbearable.

✅ Trip Verified | Flight more than 45 minutes late. The layover in Frankfurt was already very long (more than 4 hours), and there were no amenities or services on offer for connecting passengers. This is the 8th time I have flown with Lufthansa over the past year. The flights have never gone without problems. They have lost checked bags, cancelled flights, and not one flight has left on time. Today, the flight crew was unable to get to the airplane on time, which led to a significant delay. Very unpleasant, especially after a long day of flying. Things need to change quick.

✅ Trip Verified | Terrible experience. Passengers are allowed to board without masks. Unacceptable in Covid times and on a completely full flight. Flight late (as always) because we had to wait for a single passenger unable to get there on time. No consideration for connecting passengers.