Lufthansa

✅ Trip Verified | Flight departed late, causing me to miss my connecting flight. At Frankfurt, I was sent to a different terminal to talk to customer service, meaning I had to go through security twice before being issued a new boarding pass for a flight five hours later. The legroom is also extremely small for a transatlantic flight - just a regular-sized backpack placed under the seat in front of me meant that I had no space for my legs in a 10-hour flight, and I was also brushing against the person sitting next to me the whole flight even though I'm extremely thin. The food was disgusting. The cabin and ground staff were all very pleasant and helpful, which was the only positive thing about my experience flying with Lufthansa.

✅ Trip Verified | We paid extra for the choice to select our seats and on two different occasions, they were erased from record. After a total 14 hours of time on hold/talking with customer service we finally were able to confirm (we hoped) that our seats were together and where we selected them/paid extra for. The communication with Lufthansa and their partner airlines were horrible. Lack of information was shared, false details were relayed to us. We finally boarded our overnight flight from Denver to Frankfurt, but the AC was broken and it was 86 degrees in the cabin. They made no effort to rectify the horrible overnight (9 hour) flying experience. My baggage was lost in Italy and the process for getting it back was long and stressful. Finally after 6 days, while calling to confirm 5x a day I was able to get my work equipment back. I've tried to contact Customer Relations, but as of today it's been 25 days without a response from them.

Not Verified |  The first leg BER-FRA was delayed due to late arrival of the aircraft. The flight is completely full and the boarding was chaotic without much prioritisation of the Group number. Most passengers brought along huge cabin luggage. The gate staff announced to encourage passengers to check their bags free of charge, but they didn’t go out of their way to pick some obviously large and oversized bags. Once onboard, the overhead bin filled up quickly. Cabin crew were standoff-ish, saying that it was not their job to facilitate the space arrangement. The flight was further delayed because passengers continued to run up and down the aisle to find space. Once arrived in Frankfurt, there was nobody at the gate to facilitate connecting passengers, so everyone ran for themselves. My second flight FRA-LHR was also further delayed for unknown reasons. Upon boarding, I was told to go to another gate staff to have my documents checked for COVID & locator form etc. The other staff refused to do it because it wasn’t her duty, whilst the one holding that duty was nowhere to be found. Once onboard, again, similar situation with the overhead bin space reoccurred, but this time the male steward were slightly more hands-on than the previous flight, but they still could do more. This trip wasn’t the first time I encountered LH cabin crew staff’s attitude towards assistance with the overhead bin space. Since before COVID, I’ve gradually switched from BA to LH as my preferred full-service airline, but the LH cabin crew attitude is making me think twice on my future flights, especially LH has now scaled down the inflight catering whilst BA started to offer some free stuff **WAITING TICKET

Booked and paid a return flight in June 2021 (6 months in advance) with Lufthansa from Dublin, Ireland (DUB) to Rio de Janeiro (GIG) with an inbound flight on November 19, 2021, and a return flight on December 13, 2021. The company canceled the inbound flights twice where I had to call multiple times to have them rescheduled. Within one week of our travel, they canceled (again) the last leg. When I called (again), this time, I was told that the full ticket was canceled and, there were no other available flights for November or December. The free flight change would only cover flights to the same destination within 7 days of the initial booking dates. If I would like to reschedule for January onwards, I would have to pay 1100 Euro per passenger. Or, according to customer support, the best option was to get a refund and book the flights with another company. Being close to Christmas (a peak period) increased our travel costs by more than three times. Even worse, we are traveling because of our wedding ceremony scheduled for December 4, 2021, limiting our flexibility options. We had to postpone our wedding for more than one year due to the pandemic scenario and, now we receive this unpleasant "gift" from Lufthansa, which will add stress and increase costs. Thank you, Lufthansa, for such a disgusting treatment. I will never fly with Lufthansa again in my life and, to all of my contacts and social media, I will strongly recommend avoiding this company at all costs. It looks like Lufthansa is going through some profound challenges. They show no care or respect for their customers. My advice is to choose any other company to fly.

✅ Trip Verified | After one month rest from the previous experience I decided to give LH a second try and flew from FRA to KBP this week. Last time it was from Munich. My feeling is that I was flying two different airlines then and now. Online check in worked well and produced a mobile boarding pass. Automated bag drop at FRA took 3 minutes and was flawless with nice staff on help if you need it. Check in counter (I had to correct some info) gave me all required help and with smile. At the gate everything was in perfect order and well communicated. Onboard crew were cheerful and served in a very professional manner. I purchased a sandwich which was good quality and not overpriced. Wifi worked with no internet access (strange kind of service, but luckily my card was not charged). Flight was on schedule both out and in. Disembarkation was fast. Bag on the belt in 5 minutes. Miles on the account next morning. What else would one want?

✅ Trip Verified | A320neo, 4.30h flight without entertainment, no seat adjustment possible, no usb charger, no wifi, the catering was an inadequate old wrap, crew more or less in a bad mood. Spending almost 5 hours on a night-flight in an upright position without blanket, pillow, or service?

✅ Trip Verified | I used to enjoy the food served on Lufthansa business class flights. On short flights it were often just a few bites very nicely presented which gave you the feeling to be a well treated guest by them (and you also always paid the high price for it). On the most recent short haul flights I took with Lufthansa I was shocked the food served in business class has been downgraded while ticket prices are as high or even higher as ever before. The food served on my business class flights were uninspired tasteless sandwiches. They looked similar to the sandwiches Lufthansa used to serve in Economy until a few months ago. If this is their strategy to attract full fare paying guests in Business they really got it wrong. It’s an absolute disgrace for people paying so much money expecting a standard above average. If this is the new Lufthansa I may as well consider flying low cost for my next flights and just pay for food sold on board. It would be a massive saving

✅ Trip Verified | HEL-FRA-GRU 2nd September, GRU-FRA-HEL 19th October. Flights were on time. Could find 2-3 movies politically incorrect enough to be worth checking. No meal HEL_FRA, inedible dinner. All flights had dozens of maskless people, for example 4 right in front of me. Crew remained passive in this regard, even after pointing this out. In fact, on both 747 legs, one of them had an unfitting mask not covering his nose. Preflight nobody could be contacted by phone. Had I known how reckless Lufthansa is in regard to covid pandemic, I would have canceled my flights. For those who do not care, bring your own food. 11 hours is a long time without a meal.

✅ Trip Verified | They give pasta (macaroni) for meal both on the flight to go Los Angeles and going back. Also I have connected flight from Ankara to Munich they give nothing even water. I had never experience like this. also they don’t want to give me second beer, hostess are rude and dour.

Not Verified | Munich to Barcelona. The flight attendants did not help us at all and they were the opposite to resourceful. The person who was supposed to help us locate our luggage didn’t even attempt to solve the problem that we had. She just kept ignoring our problems. Moreover, the flight was more than an our late without any type of explanation. This airline is just incompetent and not resourceful to say the least.