Lufthansa

Not Verified | Didn’t really have any expectations before flying, especially in covid times but was reasonably pleased with Lufthansa. Outbound flight from BHX to FRA was half full so had lots of spare seats. A bottle of water was provided with some chocolates. FRA to SEA was 60% full so we were able to move around the cabin and find seats with more space. The crew were really friendly and when serving drinks told us to have two as they weren’t coming back for a while. The food was standard ok. The return flights were a lot fuller and the crew came round less often but this wasn’t a problem given it was a night flight. My only gripe is the IFE system on the a333. There were two different systems - one that was similar to a tablet and one that was a sort of tv. The former was fine but the latter was so laggy that you touched the screen and it choose a different option. This meant passengers were poking the screen meaning that those sat in front of them were disturbed. I do wonder whether covid has been used to reign back the food and drink options

Not Verified | I was sitting at the back of the aircraft. They ran out of bread before they got to me. Lunch was a sub-par vegetarian snack wrap with cheese. Worst part is they lost my luggage. No word 24h after my flight. When I called the line they told me they weren’t sure were my luggage was but that it might still be in Frankfurt. I was offered no type of compensation even though I was forced to purchase new clothes so that I could go to work. I’m no longer in Toronto and have no idea when I will receive my luggage.

✅ Trip Verified | I haven't received my baggage at all during 2 days! Since I arrived from Frankfurt there were 3 flights with same destination but for some reason my luggage was not in any of these flights. I had all my stuff there that i need on daily basis, I spend money to buy new, was not able to work and seems company doesn't care at all for passengers and what they are going to do without their stuff. As well its impossible to contact Lufthansa as no one pick up phone as well no one reply to emails. I hope that i will receive my baggage at least, what might not be the case. Highly do not recommend this company!

✅ Trip Verified | Great flight at all. Ground staff in Frankfurt was unfriendly at checkin. Lounge was great. Service in the flight was amazing! Seats could be more spacious and more private like other airline business class seats. But all in all, good Job Lufthansa.

✅ Trip Verified | Very bad experience on this flight to Mexico City. No Gin-Tonic on board. Sitting with my wife in the middle row, they were not able to serve dinner at the same time. I got my menu when my wife had finished hers. The presentation of my main meal was disgusting. When asking the flight attendant what happened she just explained that there was a problem when charging the food at the airport. They didn’t show me the wine bottle but just bring you a glass of wine.

✅ Trip Verified | Worst business class experience ever. Negative - Inept, arrogant inflight service. Clumsy at times (one of the other passengers got soaked in red wine by a clumsy flight attendant), utterly clueless mostly (they ignored me for hours, "forgetting" to serve food drink or water) Flight attendants and other staff have difficulties restraining their contempt for the customers. Glossy menus but hardly any items on the menu available. Boarding experience is a mess. Staff takes pleasure in giving business class customers a hard time. Outdated business class cabin without any privacy or aisle access Not enough wash rooms in the cabin. Long queues throughout the flight. Positive Lounges are stylish (food could be better in LHR, lounge in FRA is fine). Flights were on time. No luggage was lost. Comfortable seat with ample leg room, had a good night’s sleep.

✅ Trip Verified | I would like to thank Lufthansa and its airport crew Cristian Lenz. He is a life saver! On 13-14th of July, 2021 my family and I had to fly Lufthansa Miami - Frankfurt - Kyiv with 2 month old baby, but our flight from Miami delayed for 2+ hours because of weather conditions, we missed our next flight, so, in Frankfurt we asked to give us any flight even through other Germany city, just to get home faster at the same day, so, we've got such a flight with extra city. We were so much tired, with a so little baby, so many and hard flights. At that (third) city (i don't remember which exactly, it was just for transition), we were already exhausted. We forgot my small bag at the airplane with my phone, documents, bank cards, money ut already couldn't return for it. I was in panic, cause in 1.5h we had another flight, to Kyiv. I, with a little baby on my hands, saw an airport crew guy - Mr Lenz, told him about my trouble. Truth be said I didn't think he can help, i thought he sends me to the special service for finding things as most are doing.. But he said: don't worry, take care of your kids, I will get it for you. I was very happy. The airplane already wasn't at the place, Cristian did real magic and found that my bag before our next flight. I appreciate it so much! I even don't know what we would do, especially with 2 month old baby, who was already very tired. I'm so grateful this Person for His heart and willing to help. Also want to admit the stewardesses on the flight from Miami - they were so attentive, helped much with the baby, changed our row to a one with the extra space and baby bed.. we enjoyed that flight. Thank you!

✅ Trip Verified | Cabin was not cleaned. Garbage from previous flight left in the seat net. Unfriendly personnel (gentleman in the business desk) and bad boarding organizations, eg. caling priority passengers but not letting them in because they have another boarding group.

Not Verified | I have had better experience in an economy class on many airlines than Business Class on this airline. Horrible service, worst food and incredibly unfriendly. The flight attendant on my side was picking and choosing who he wanted to give his attention to and I was not one of them. He gave out 4 hygiene utility bags to people in front of me but not to me. I asked if I could have some fruit as I was going to the washroom and he told me that he didn't have any fruit to offer but on my way back to my seat I noticed that couple on the first row had a bowl of fruit in front of them. The entertainment was not good either. I couldn't wait to get off the plane. I was not expecting his from a German company. Never flying them again.

✅ Trip Verified | Some of the passengers didn’t wear the protective mask: the staff didn’t care much for that. Meal service is very basic. For dinner they only offered one option and it was vegetarian. No second option. During the flight they offered only water: no crackers, no fruit, no sandwiches. Seats are cramped and toilets were dirty. I cannot recommend this airline.