Lufthansa

✅ Trip Verified | The absolute worst. Delays causing missed connections. My baggage did not arrive at my final destination. No customer service, nobody to speak with, sent on a wild goose chase of filling out feedback forms and sending emails but receiving no reply. I still do not even know the fate of my suitcase (after 5 days) as it is impossible to contact any human being for info and, as I have said, no replies to my messages. I will walk or swim before I use Lufthansa again and I'll plan to make sure that all my family, friends and colleagues choose other options as well. Avoid, avoid, avoid - do not fly Lufthansa! (the horrific Frankfurt Airport is also in the top worst international airports, but will post about my negative experience there in the appropriate place).

✅ Trip Verified | I was very excited to fly Lufthansa, said to be the best European carrier - What a disappointment! It’s just another low cost carrier, nothing more. No TV, the seat barely reclines, Everything for sale. So disappointed. Not worth it.

Not Verified | After you book your ticket its almost impossible to get Customer service. We called directly to a number in Germany a few times and got somebody a couple of times. On our outbound flight, they rebooked us on United because our original flights had some delays. But when we arrived at the airport, United has no record of our reservation and try as they might they can't reach Lufthansa either at 4pm in the afternoon. We got a flight later in the evening causing a Munich stopover instead of the original Frankfurt and then to Amsterdam. The experience was bad. On our return from Amsterdam, it was a code share with Swiss Air through Zurich. That flight was overbooked and they told us we won't have seats. Swiss Air were equally unhelpful. We finally got onto KLM hours later, however there was no Lufthansa person to be found at the Airport or by Phone to help with this.

✅ Trip Verified | Booked an economy light fare which only included a very small 8kg carry on bag. I found it strange that a full service airline would even have that option but given the fare was not cheap I assumed service on board would make up for this. Boarding was slow and messy requiring passengers to queue to have their documents checked, then queue again to check our tickets, then queue again in the jet bridge. What is the point of assigning boarding groups when all but priority passengers are called to board at the same time? Seats in economy were akin to a budget airline with minimal legroom, no headrest or entertainment. Cabin was not clean, and crew handed out alcohol wipes. On both legs I took with Lufthansa there was no food or drink available, complimentary or paid. This was a 2 hour service right about lunchtime. Almost any other full service airline would have provided some sort of food service. It is already low cost carrier like to only have paid food services. To have no service at all is just pathetic for a 5 Star Airline. Crew were barely seen during the flight. To top it off the flight was delayed. Overall the flight was worse than ultra low cost carriers while charging more.

✅ Trip Verified | The carry on limit of 8kg is insane when your baggage size meet carry on standard dimensions. I flew million miles with this bag without any issue but getting your bag registered at the gate because it’s exceed 8kg while small overhaul size is not convenient. No drink on board except water because of COVID measure that can be understandable in present context…

✅ Trip Verified | I bought a flight with Lufthansa choosing a seat at the front due to my left ankle being fractured, so I needed the additional time to make it between gates. The day of they bump me from 4C to 29C, no one at the Lufthansa counter even 40 minutes before scheduled boarding so I call their helpline. The person eventually sees what they did, and says they'll reinstate my seat. They said they were sending the email right then. I get off the call and surprise surprise no email and when I check online my seat assignment is still at the back of the plane. Eventually ten minutes before boarding two crew members are at the desk, I ask about the situation, they tell me there is one seat available but that "it's impossible to move you" even though the seat is 5D. Same class same price. How could this have been worse you might ask? The flight ended up being delayed outbound too so the short time I had got cut in half.

✅ Trip Verified | Frankfurt to Amman. The phone service is very bad, you can not get anyone answering the phone to adjust your ticket nor to add your pet to the ticket. The seats are not that comfortable compared to other airlines and the most important thing is that you do not get any food, drinks or beverages on Lufthansa flights which is unacceptable hence you pay a good amount of money for no service where other cheaper airlines are providing beverage services and even other services like entertainment tv, etc!

✅ Trip Verified | My wife and I recently travelled on LH 572 and 573 between Johannesburg and Frankfurt. Over the years I have traveled numerous times on Lufthansa and I’m sad to say that this time around, Lufthansa did not live up to its reputation of being Europe’s 5 star airline. The meal choice was poor (only veggie pasta on both legs) and the service of the crew left much to be desired. It seems like the lack of customer service just gets blamed on Covid. Worst of all was the terrible spacing/leg room in economy class. It is big enough for a 10 year old kid but not for a normal size adult. It really felt like the airline wanted to cramp in more passengers to make up for the losses incurred during the pandemic without any regard to the comfort of passengers. On the second leg of our journey we even wanted to upgrade to premium economy or business class but turns out since the FRA-JHB route is so busy, both flights were fully booked. As a Miles and More member I was deeply disappointed. I usually don’t complain about airlines and I’m not pleased I even had to write this one. However, comparing the passenger comfort and the customer service of Lufthansa to that of the middle eastern airlines, or even other European airlines, it really makes me question whether I should fly Lufthansa ever again. Again, I regret having to write this note to you but I sincerely hope things will improve in the near future.

✅ Trip Verified | The worst flight I have taken in my 50 years of travel. The Crew were abrasive and disengaging, clearly service was not a priority. If you asked a question you received a surly blunt response. The aircraft was extremely uncomfortable and offered old in-flight entertainment. The headsets we received needed to be manipulated to accommodate this older system. The food provided was pathetic - macaroni and cheese for Economy class. It turned out to be overcooked white pasta with processed Parmesan cheese thrown in for good measure. The salad was at least real. The breakfast was a sugar cake muffin with three small pieces of pineapple chunks. When I asked if I had received the meal as perhaps this was for children, I was told no that was the economy class meal. I will not fly Lufthansa again and have gone out of my way to tell many of my colleagues family and friends about this horrendous experience.

Not Verified | Worst travel experience of my entire life. Flight delayed from London meant 80 people missed the connection from Germany to Cape Town. Instead of holding the flight 30 minutes, Lufthansa let 80 people miss it. I was stranded in Germany for the night and then sent to Istanbul and then to Cape Town. What should have been a 12 hour trip took 48 hours and I was one of the lucky people, others on my flight with young families were having less luck and sent on even longer journeys with layovers of 12+ house. My flight back has now also been delayed by 14 hours.