"a regret buying a Business Class ticket"
29 reviews B Richards (United Kingdom)
✅ Trip Verified | The flight from Madrid to Frankfurt was quite good, but it was a regret buying a Business Class ticket for this short haul flight. They use 3 economy seats with an empty seat in the middle, it’s quite funny realising that this is Business Class. Won’t choose Business Class on short haul from Lufthansa.
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Madrid to Frankfurt |
Date Flown | September 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"aircraft very well maintained"
Adina Pana (Latvia)
✅ Trip Verified | vRiga to Frankfurt. My favorite airline. Amazing crew, very good pilots and the aircraft very well maintained. I am normally afraid of flying but with Lufthansa I always feel very safe. They can land and go in any conditions and never have delays.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Riga to Frankfurt |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Good legroom on all flights"
94 reviews Michael Schade (Germany)
✅ Trip Verified | Flew Hamburg to Venice via Frankfurt. Fast check in at Hamburg airport. Good legroom on all flights. Efficient and friendly service on both sectors. Punctual on both flights. Last sector arrived even ahead of schedule. I think Lufthansa deserves its 5 star rating as they are providing consistently a good product.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Hamburg to Venice via Frankfurt |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"landed at an 'outside' position"
28 reviews Wolfgang Bernhart (Germany)
✅ Trip Verified | Plane was 40 minutes late from Gothenburg due to weather situation. But then they landed at an 'outside' position at terminal C, and brought you by bus to terminal B (where no Lufthansa flights leave), arriving at the terminal 1 hour late. Then you had to run to Terminal A (walkway did not work) to arrive just/in-time completely exhausted at the Gate to go back with the last bus to the next outside position. Probably the CEO knows what is premium from this experience - I don’t!
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Gothenburg to Stuttgart via Frankfurt |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"rude and unwilling to help"
K Kapp (Germany)
✅ Trip Verified | Flight Düsseldorf - Los Angeles via London Heathrow booked on Lufthansa website. About one hour before scheduled flight to LHR we had been informed about flight cancellation. This was just the begin of our horror trip .We spent almost six hours at DUS airport trying to rebook our flight. Customer service desk at the airport was rude and unwilling to help, so we had to rebook our flight to LAX on our own, via the Lufthansa call-centre. Unfortunately the first available flight was on the next day from FRA. Few words to the flight itself. I know flying economy class you can not expect too much. But the seat comfort and entertainment on Lufthansa A380 is in my opinion below average. Seats comparing to other airlines (KLM and Aeromexico) felt very cramped and uncomfortable and touchscreens unresponsive. The only positive aspect of the flight was the flight crew, which was very attentive. After coming back from our trip in September we claimed for compensation from Lufthansa for our cancelled flight and almost 30 hours delayed arrival in Los Angeles. Unfortunately no respose till today (February 18th 2018).
Aircraft | A380 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Düsseldorf to Los Angeles via London Heathrow |
Date Flown | September 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"economy service with some enhancements"
33 reviews P Steensen (Germany)
✅ Trip Verified | First experience of the Lufthansa Premium Economy on a flight from Houston to Frankfurt. The seats are a significant upgrade over Economy seats. They are slightly wider, have more legroom and more generous recline. Furthermore, each seat has a power socket. The service was basically an economy service with some enhancements (juice as welcome drink, food was served on china plates, but is the same food as in Economy). The flight attendants were professional as usual on Lufthansa, but the service was nothing exceptional. The food was ok: the pasta was overcooked and slightly tasteless, but I have had much worse in Economy. Breakfast was better than expected. If the price is right, I will fly Premium Economy with Lufthansa again.
Aircraft | A380 |
Type Of Traveller | Business |
Seat Type | Premium Economy |
Route | Houston to Frankfurt |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"leaves a lot to be desired for"
7 reviews Stefan Oelze (Germany)
✅ Trip Verified | Whilst I am very proud that Lufthansa has become the first European airline to be awarded 5 Stars and they got it so right with the logo redesign, it is unfortunately also still true that the situation at its main hub, Frankfurt, leaves a lot to be desired for. Traveling every week on the same route (to and from Milan) from Frankfurt, the chances of boarding a departing flight via a finger directly from the terminal are 50/50. Sometimes buses depart from gates in the newly added terminal A part that require a good 10 mins walk to get there. Arriving into Frankfurt almost always means an apron position somewhere on the tarmac and easily a 10 mins bus drive. So, for instance landing on the relatively new runway West, taxiing can take 10 mins to the parking position, sometimes adding waiting time for buses to arrive and 10 mins to get to the terminal? That adds up to almost 50% of the flying time from Milan! Crazy. Frankfurt airport uses retired, cramped buses from local public transport bus companies. Then arriving bus passengers get cattled via a narrow staircase into the terminal, where on some lucky days there are two airport employees with iPads helping with gate information but generally being overwhelmed by the number of passengers asking for information. Sometimes connecting passengers are left to their own devices at this badly signposted airport with only a few areas where screens would provide up-to-date gate information. But the worst part is how Lufthansa and Frankfurt airport are providing for premium travelers (with the exception of HONs and First Class passengers). Long waiting times at security and in the Schengen Area in Terminal A there are a total of 3 lounges that, at peak times, are more than overcrowded. Schengen departures in Terminal B have no lounge access whatsoever. Guests in the three lounges (2 business, one Senator/Star Alliance Gold) can stand for an hour and are being catered for by a disappointing offer of food. All this leaves regular Lufthansa clients guessing why the airline gets it so right with their second hub Munich (2 Business lounges and a total of 4 Senator lounges/areas). In their London, Munich and hopefully soon Malpensa lounge, Lufthansa also provides a much more sophisticated food offer compared to its main hub, Frankfurt. So what is it, that is the cause of this difference? Maybe all Lufthansa management responsible for travel experience should be paired up with a passenger and follow their real travel experience for the duration of their Frankfurt airport stay to help realize, how sub-optimal the whole set-up really is.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Frankfurt to Milan |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"The flight itself was good"
6 reviews M Rechler (Germany)
✅ Trip Verified | Munich to Madrid. It seems like the check in for Economy passers has to be done from then on their own, same goes with the bag drop. That’s a little inconvenient especially if you’re having several connecting flight and want to check if you can get the bag for a layover. The boarding was almost one hour delayed but LH kept everyone informed and once it started it was very quick. The flight itself was good.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Munich to Madrid |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"attentive and professional"
T Herbert (Austria)
✅ Trip Verified | Munich to San Francisco in First Class. Fantastic service from start to finish. The new lounge in Munich is a huge improvement, spacious and with great apron views. Excellent crew, attentive and professional. The seat and cabin are very comfortable, although i prefer row 2 as there quite a lot of toilet/gallery traffic in the 1st row. On time landing, and through immigration and luggage collected within 20 minutes of landing. Only negative is the boarding procedure in Munich. No real priority boarding for First - just the general Business/Star Gold friend and family boarding scrum. A shame Munich can't offer the same incredible ground services as in Frankfurt.
Aircraft | A340-600 |
Type Of Traveller | Solo Leisure |
Seat Type | First Class |
Route | Vienna to San Francisco via Munich |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"cabin crew were excellent"
H Dawson (United Kingdom)
✅ Trip Verified | Flew London Heathrow to Frankfurt with Lufthansa. Probably the smoothest flight I’ve had! A minor delay, 12 minutes or so, but well announced. Seating was comfortable and cabin crew were excellent. Not a huge fan of the seriously cheese sandwich, but that’s my personal taste and for such a short flight what I expect.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | London Heathrow to Frankfurt |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |