Lufthansa

✅ Trip Verified | Frankfurt to Bogota. Flight was overbooked. Worse was the behavior of the lady at the counter who welcomed us by saying that it was a difficult situation because we were arriving "pretty late". Of course we were on time - even one hour earlier. Long story short some others accepted to leave in exchange of money and we could board but we're sitting apart for 12 hours.

✅ Trip Verified | Frankfurt to Munich. I'm very disappointed about the service level of Lufthansa. The first flight was overbooked and we were informed by the staff in the airport that we have to wait as we didn't check in earlier. On the flight back we arrived and they lost one of our baggage. Mistakes can happen, however, the lack of empathy and politeness level of the customer service in the airport was very poor.

✅ Trip Verified | Toulouse to Bangkok via Frankfurt. The day before departure at 11.00 pm, I receive an SMS with a link that did not work, to signal that there was a problem with the flight the next morning. I could not contact anyone. All services were closed. I went to the airport in the morning at 6:00 am, and all the passengers were already gone or relocated. There was only me left. I headed for a general counter where staff took care of me and found me a replacement flight with Turkish Airlines. I cannot advise Lufthansa. It's a lot of problems.

✅ Trip Verified | Lufthansa's Economy Class is highly recommended, so good in fact that you should not bother to upgrade to its Premium Economy. This is the first time I flew economy with LH in some years, and I was very pleasantly surprised at the high level of service. Although the seats were a bit worn and long in the tooth, they were comfortable. Legroom and overall room was ample. Service was very good. The staff was very pleasant and efficient, Inflight Entertainment was generally good. There are a few glitches with their IFE system, and the selection is again good but not great. Food was generous but of mediocre quality. Snack and beverages were generous. Nice pillows, quality blankets, and decent headphones are provided. I highly recommend LH's economy class option. It is well worth the money.

✅ Trip Verified | San Diego to Frankfurt. After a 30 minute hold waiting for LH customer service, I was able to get through to LH's call center. The representative told me that the bulkhead seats in premium economy were spacious and comfortable with loads of legroom and superior service and amenities. Legroom was poor. Service was decent but somewhat cold and mechanical. Meals were the same as economy. The In-Flight entertainment system was just OK. I cannot fathom that Lufthansa is a 5 star airline and they get away with such a sub-standard product. Save your money and fly LH economy. You'll do yourself a favor.

✅ Trip Verified | Toronto to Poznan via Frankfurt. Lufthansa plane from Toronto to Frankfurt was old. Very uncomfortable, seats, air flow in general, not happy. Didn't get in on time and I lost my connection flight. They gave me 10 euro for food. For 10 euro you really can't get a good meal. Then they rebooked me for the next flight which was 4 hours later. I get on the plane and we have to wait inside for another 1.5h to depart. I'm very disappointed.

✅ Trip Verified | Porto to Frankfurt. The overall quality of this medium haul flight was good. Lufthansa as always presents excellent crews. The cabin was clean and legroom was more than expected for such a short flight. The food was a simple pastry snack, but very tasty and fresh.

✅ Trip Verified | Seattle to Amsterdam via Frankfurt. We’ve checked in online at row 43. There were two small children and they had to sleep just in front of the bassinet at row 43. Because we found it strange that a mother cannot sit with her children we changed our seats. My advise to Lufthansa is; arrange this kind of things before the flight or disable row 43 online if you know there are small children on board that need the bassinet. We also had a delay of more than two hours.

✅ Trip Verified | Frankfurt to Bologna. Typically German; Efficient boarding process. On time departure, excellent and courteous inflight service. A nice simple meal with a glass of prosecco, on time arrival.

✅ Trip Verified | Marseille to Malta via Frankfurt. Brand new A320 in both flights. Very pleasant staff everywhere. Same nice sandwiches on both flights. Connection in FRA a bit tight, due to remote position of plane to Malta, that obliged to an earlier boarding than announced. A common trouble in LH.