"inferior to Singapore Airlines"
Vincent De Vroey (Belgium)
✅ Trip Verified | Frankfurt to Los Angeles. Rather disappointing and average business-class. The business class seats on the A380 are not very comfortable (very little privacy and very little place to store items or put your drinks etc). Food was poor and not enough (I was hungry after the flight). Service was friendly but could not overcome the deficiencies in the business-class product. I went to the Senator Lounge at FRA airport which is also average with no much choice for breakfast/food. The Lufthansa product is much inferior to Singapore Airlines, I would give Lufthansa a 3 star rating. They have a lot of work to improve their product.
Aircraft | A380 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Frankfurt to Los Angeles |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Overall a pleasant flight"
10 reviews N Tadyan (France)
✅ Trip Verified | A hassle free flight from Paris to Bogota via Frankfurt. Easy check-in at Paris CDG and connection at Frankfurt airport. The ground staff and cabin crew were nice on both legs of the journey. The seats are not the best, but comfortable enough, the in-flight entertainment system had lots of options to choose along with latest Hollywood movies. Food requires a little attention as there are lots of areas to improve. Overall a pleasant flight.
Aircraft | A321 / A340-600 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Paris to Bogota via Frankfurt |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"lot of standard scripted answers"
Anja Hennig (Australia)
✅ Trip Verified | London to Frankfurt in May 2018. Lufthansa has gone downhill for customer service. Don't bother phoning their contact centre or e-mailing for help. Feedback functionality seems to be down on the website. I got a lot of standard scripted answers but no help. Very disappointed.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | London to Frankfurt |
Date Flown | May 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"staff were very nice"
Angelo Menezes (Portugal)
✅ Trip Verified | Berlin to Lisbon via Frankfurt. Lufthansa is good. But the flight from Tegel was slightly late and having a short transit time in Frankfurt I asked when were we landing and the answer I got was "I don't know". The flight attendant also told me he could ask, but it would be nice, in such circumstances, to already have such information as other passengers were asking as well. Anyway, the flight in Frankfurt was also late. Despite this, the staff were very nice, service was good. The aircraft were great too.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Berlin to Lisbon via Frankfurt |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Lufthansa is always a delight"
Angelo Menezes (Portugal)
✅ Trip Verified | Frankfurt to Berlin. Very nice staff, but a somewhat run down aircraft. Nothing to worry about for an 1 hour flight. We boarded efficiently and the flight went smoothly. Lufthansa is always a delight.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Frankfurt to Berlin |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"isn't worth the money we spent"
Cheryl Lum (United States)
Not Verified | San Francisco to Munich. First time my son and I decided to try flying in Premium Economy as we were flying with Lufthansa. In short, it isn't worth the money we spent. It was more comfortable than flying in Economy for the extra legroom, but it's nothing special. Differences between Economy and PE are that the meals are served on chinaware and one sits 55 plus rows in front of Economy, there is a complimentary bottle of water included as well as a small amenity kit with typical items. The kit has 'Cerruti 1861' on it not Lufthansa and was just okay. They serve a pre-flight drink (only orange juice) which I think should be varied. The drinks they serve with snacks or with meals are not individual mini wine bottles but from a large bottle. British Airways and Air France serve wine in individual mini bottles so prefer that better. The service was fine. We had very friendly flight attendants both on the outbound and inbound flights. Food was tasty. However, there are just two choices: Meat dish or pasta. And the portions are as small as a frozen meal. Everything was tiny from the tray to the chinaware. Bread rolls were at least warm but again tiny. The flight attendants put out snacks in the galley but one had to either know beforehand to expect them or just happen to walk past the toilets then notice them as there was no announcement made nor on the menu they handed out. However, the choices were either crackers, Lindt chocolates, and juices and water. Seating as mentioned above is roomy for legroom and a tiny bit widthwise. I found it problematic to recline. In fact, I could not figure out how to do so. And the tray table is folded so it is a bit of a nuisance to unfold and fold it back into the arm rest. If I weren't sitting next to my son I'd need to ask my seat mate if I could disturb them as this tray table folding/unfolding experience necessitated bothering one's seat mate's arm rest too. Worst part of the experience is that the toilets were only two for the entire PE section and they were filthy. Plus the crew seem to be stingy on toilet roll replacing. In fact, they only have one toilet roll from the beginning of the flight. Sometimes it ran out with no replacement timely. Also hand soap ran out and it took some time for them to refill it. I've flown British Airways and Air France which have bad aspects, however, at least their flight attendants were always replacing missing toiletry items regularly during the long flight. This was a connecting flight between Munich and Rome. Hated that we were not told that upon arrival in Rome we'd be landing on the tarmac and would need to take a shuttle bus to the terminal. It was cold and windy and frankly hard to maneuver the steps from the plane for me. Would hate to have an infant and/or small children in tow. All in all, I'd have to think hard if I want to spend another $2K for Lufthansa's PE in future. I just didn't feel it was worthwhile as it was not much different from sitting in Economy. In fact, they make it known that you're really in Economy as you have no special boarding privileges either; you enter with all of the Economy passengers.
Aircraft | A380-800 |
Type Of Traveller | Family Leisure |
Seat Type | Premium Economy |
Route | San Francisco to Munich |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"high standard of service"
Jeffrey Thompson (Germany)
✅ Trip Verified | Frankfurt to Miami. This crew maintained its high standard of service and was the best long overseas flight I recall. I usually have an eye on the quality of service each time I travel and this time one stewardess stood out above them all. Seated next to me was a gentleman that seemed not able to do anything for himself; he couldn’t pick up his napkin directly before his feet, he couldn’t replace the tray back in its pocket rest, he couldn’t turn on the entertainment set, and a few other annoying things that I would have protested in doing myself. However, this young lady despite the challenges held her resolve and “passed the test” literally speaking. She was not to be rattled by such behaviour. She went about her duties in methodic manner and executed her service in a timely and professional manner. No running back and forth servicing one passenger at a time, or forgetting this or that. Beverages and meals were served expeditiously and very professionally; the clean-up service after meals was no exception.
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Frankfurt to Miami |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"the gate is changing"
28 reviews Wolfgang Bernhart (Germany)
✅ Trip Verified | Frankfurt to London. Flying to London at 7:00 am. At boarding time they realize that the gate is changing (while plane were already there - a sign they do not have their processes under control.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Frankfurt to London |
Date Flown | November 2018 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"lounge not very good"
Ivo Georgiev (Bulgaria)
Not Verified | I have flew back to Sofia with Lufthansa from Frankfurt. The seats were not very comfortable. The lounge was not very good, because they gave us almost frozen sandwich, soft drink and no dessert. The staff weren't as polite as I have expected.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Frankfurt to Sofia |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Staff were excellent"
F Harrison (United Kingdom)
✅ Trip Verified | First time with Lufthansa and very impressed. Staff were excellent. Friendly and willing to please. Free food and drink on board and seat wasn't too dear. Plane was clean and bright and a kind English chap let me sit in his aisle seat as I am a bit claustrophobic. You meet the nicest people when travelling. Will definately use again and Munich airport puts Belfast International to shame. Probably the best airport I have ever used. Super clean and great layout.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Munich to Dublin |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |