Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2431 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
6/10

"inferior to Singapore Airlines"

(Belgium)

Trip Verified | Frankfurt to Los Angeles. Rather disappointing and average business-class. The business class seats on the A380 are not very comfortable (very little privacy and very little place to store items or put your drinks etc). Food was poor and not enough (I was hungry after the flight). Service was friendly but could not overcome the deficiencies in the business-class product. I went to the Senator Lounge at FRA airport which is also average with no much choice for breakfast/food. The Lufthansa product is much inferior to Singapore Airlines, I would give Lufthansa a 3 star rating. They have a lot of work to improve their product.
AircraftA380
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteFrankfurt to Los Angeles
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Overall a pleasant flight"

(France)

Trip Verified | A hassle free flight from Paris to Bogota via Frankfurt. Easy check-in at Paris CDG and connection at Frankfurt airport. The ground staff and cabin crew were nice on both legs of the journey. The seats are not the best, but comfortable enough, the in-flight entertainment system had lots of options to choose along with latest Hollywood movies. Food requires a little attention as there are lots of areas to improve. Overall a pleasant flight.
AircraftA321 / A340-600
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
Route Paris to Bogota via Frankfurt
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"lot of standard scripted answers"

(Australia)

Trip Verified | London to Frankfurt in May 2018. Lufthansa has gone downhill for customer service. Don't bother phoning their contact centre or e-mailing for help. Feedback functionality seems to be down on the website. I got a lot of standard scripted answers but no help. Very disappointed.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Frankfurt
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"staff were very nice"

(Portugal)

Trip Verified | Berlin to Lisbon via Frankfurt. Lufthansa is good. But the flight from Tegel was slightly late and having a short transit time in Frankfurt I asked when were we landing and the answer I got was "I don't know". The flight attendant also told me he could ask, but it would be nice, in such circumstances, to already have such information as other passengers were asking as well. Anyway, the flight in Frankfurt was also late. Despite this, the staff were very nice, service was good. The aircraft were great too.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBerlin to Lisbon via Frankfurt
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Lufthansa is always a delight"

(Portugal)

Trip Verified | Frankfurt to Berlin. Very nice staff, but a somewhat run down aircraft. Nothing to worry about for an 1 hour flight. We boarded efficiently and the flight went smoothly. Lufthansa is always a delight.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFrankfurt to Berlin
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"isn't worth the money we spent"

(United States)

Not Verified | San Francisco to Munich. First time my son and I decided to try flying in Premium Economy as we were flying with Lufthansa. In short, it isn't worth the money we spent. It was more comfortable than flying in Economy for the extra legroom, but it's nothing special. Differences between Economy and PE are that the meals are served on chinaware and one sits 55 plus rows in front of Economy, there is a complimentary bottle of water included as well as a small amenity kit with typical items. The kit has 'Cerruti 1861' on it not Lufthansa and was just okay. They serve a pre-flight drink (only orange juice) which I think should be varied. The drinks they serve with snacks or with meals are not individual mini wine bottles but from a large bottle. British Airways and Air France serve wine in individual mini bottles so prefer that better. The service was fine. We had very friendly flight attendants both on the outbound and inbound flights. Food was tasty. However, there are just two choices: Meat dish or pasta. And the portions are as small as a frozen meal. Everything was tiny from the tray to the chinaware. Bread rolls were at least warm but again tiny. The flight attendants put out snacks in the galley but one had to either know beforehand to expect them or just happen to walk past the toilets then notice them as there was no announcement made nor on the menu they handed out. However, the choices were either crackers, Lindt chocolates, and juices and water. Seating as mentioned above is roomy for legroom and a tiny bit widthwise. I found it problematic to recline. In fact, I could not figure out how to do so. And the tray table is folded so it is a bit of a nuisance to unfold and fold it back into the arm rest. If I weren't sitting next to my son I'd need to ask my seat mate if I could disturb them as this tray table folding/unfolding experience necessitated bothering one's seat mate's arm rest too. Worst part of the experience is that the toilets were only two for the entire PE section and they were filthy. Plus the crew seem to be stingy on toilet roll replacing. In fact, they only have one toilet roll from the beginning of the flight. Sometimes it ran out with no replacement timely. Also hand soap ran out and it took some time for them to refill it. I've flown British Airways and Air France which have bad aspects, however, at least their flight attendants were always replacing missing toiletry items regularly during the long flight. This was a connecting flight between Munich and Rome. Hated that we were not told that upon arrival in Rome we'd be landing on the tarmac and would need to take a shuttle bus to the terminal. It was cold and windy and frankly hard to maneuver the steps from the plane for me. Would hate to have an infant and/or small children in tow. All in all, I'd have to think hard if I want to spend another $2K for Lufthansa's PE in future. I just didn't feel it was worthwhile as it was not much different from sitting in Economy. In fact, they make it known that you're really in Economy as you have no special boarding privileges either; you enter with all of the Economy passengers.
AircraftA380-800
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteSan Francisco to Munich
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"high standard of service"

(Germany)

Trip Verified | Frankfurt to Miami. This crew maintained its high standard of service and was the best long overseas flight I recall. I usually have an eye on the quality of service each time I travel and this time one stewardess stood out above them all. Seated next to me was a gentleman that seemed not able to do anything for himself; he couldn’t pick up his napkin directly before his feet, he couldn’t replace the tray back in its pocket rest, he couldn’t turn on the entertainment set, and a few other annoying things that I would have protested in doing myself. However, this young lady despite the challenges held her resolve and “passed the test” literally speaking. She was not to be rattled by such behaviour. She went about her duties in methodic manner and executed her service in a timely and professional manner. No running back and forth servicing one passenger at a time, or forgetting this or that. Beverages and meals were served expeditiously and very professionally; the clean-up service after meals was no exception.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteFrankfurt to Miami
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"the gate is changing"

(Germany)

Trip Verified | Frankfurt to London. Flying to London at 7:00 am. At boarding time they realize that the gate is changing (while plane were already there - a sign they do not have their processes under control.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFrankfurt to London
Date FlownNovember 2018
Ground Service 12345
Value For Money 12345
no
2/10

"lounge not very good"

(Bulgaria)

Not Verified | I have flew back to Sofia with Lufthansa from Frankfurt. The seats were not very comfortable. The lounge was not very good, because they gave us almost frozen sandwich, soft drink and no dessert. The staff weren't as polite as I have expected.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Sofia
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Staff were excellent"

(United Kingdom)

Trip Verified | First time with Lufthansa and very impressed. Staff were excellent. Friendly and willing to please. Free food and drink on board and seat wasn't too dear. Plane was clean and bright and a kind English chap let me sit in his aisle seat as I am a bit claustrophobic. You meet the nicest people when travelling. Will definately use again and Munich airport puts Belfast International to shame. Probably the best airport I have ever used. Super clean and great layout.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMunich to Dublin
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes