Lufthansa

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1245 reviews
7/10
5 star Skytrax Rating
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7/10

Lufthansa customer review

(Germany)

LH456 on May 4. This was a standard Trip on Lufthansa's Boeing 747-8i and the exit row window seats in economy are almost perfect for a daytime intercontinental flight. The entertainment systems performance was a little sluggish first but recovered the longer I used it. Food was OK for Economy service was as you expect from Lufthansa. As a premium customer you get individually greeted here and they even offered to bring a round of premium drinks from the Business class selection. The only pain point was that one of the lavatories was broken so the lines were bothersome all the time. I wonder why such a Premium plane does not get fixed before heading from FRA to LAX.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Lufthansa customer review

(United States)

FRA-IAH on 4/14 diverted to DFW due to weather problems in Houston. Arrived DFW around 4 pm was told only option was to take their chartered buses which did not depart until around 10 pm and arrived IAH around 0230. I understand the weather issue but my issue is with the compulsory bus ride when there are multiple flights between DFW and IAH. Why was another flight not an option?
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Canada)

We had two flights in business class from Malaga to Dusseldorf and then to Heathrow. The flights were what we always have (and expect) with Lufthansa. Flights are on time boarded efficiently smiling staff tasty food and a nice sized chocolate treat. Some of the passengers are grumpy and impatient. The staff from Dusseldorf to Heathrow April 12 were some of the best we've encountered. A great sense of humor. No inflight entertainment but there isn't on any of the short flights we've seen in Europe.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Poland)

I was travelling from FRA to ORD in economy class on board 747-8. Seat comfort was ok Wi-Fi working well most importantly flight attendants were nice they had good selection of beverages (incl. alcohol like whisky or cognac) ordered special food was really good. So we had good and smooth trip. Satisfied.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Sweden)

Went First Class FRA-MIA on the A380 21st April. Excellent service on all levels. Comfortable seats low cabin noise - very pleasant trip. Went Washington - FRA on 26th on the new 747-800. A not so pleasant flight. It took two hours to get the inflight entertainment system to restart but service was good otherwise and the same type of seat in the A380. My preference although is the 747-400 with the first Class on the upper deck - much more space and more quiet.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Germany)

Several flights in April: Rome via Munich to Sao Paulo and back from Rio de Janeiro via Frankfurt to Nice. All Lufthansa operated. Consistent quality on all flights: All on time (some ahead of schedule) very professional and courteous employees on board. I don't understand why their cabin crews have a reputation of being cold and robotic. Not true at all. Very service orientated. Seats improved on long haul flights. I liked the new inflight touch screens like an ipad - easy to use large and better variety of movies. Food as always very good departing from Germany and only average from Rio. But beverage service (also alcoholic) excellent nice snacks like Milka chocolate bars in the galleys throughout the flight. Airbus A340-600 much quieter and nicer to fly than even refurbished 747-400 back from Rio. Munich airport simply great to transfer. Frankfurt new Z-area a great plus. Baggage handling despite short connexion time good. Always arrived with us. A great way to fly very recommended!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Canada)

YYZ-FRA-TLV on April 30. YYZ-FRA leg operated by an older 747-400 instead of the usual A340-600. Aircraft was refurbished and offered personal touch screens; seats were rather thin and uncomfortable for an 8 hour flight. I ordered a vegan (VGML) meal which included steamed vegetables and plain rice food was ok but lacked proteins and flavour dairy granola bar and margarine were provided which was annoying. Free beer wine and spirits were offered. Staff were courteous and professional. FRA-TLV leg was in a high density A321 seats were about 2 inches thick very hard and uncomfortable for the 4 hour flight. Food was surprisingly good and much better than the YYZ- FRA leg. No entertainment was offered. Service was extremely professional and courteous. Overall pretty satisfied and will definitely fly again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Lufthansa customer review

(Germany)

LH 454 FRA-SFO 16 April 2014. LH 457 LAX-FRA 30 April 2014. Inflight entertainment and movie variety improved. Seat comfort is ok. No major difference to other airlines' economy. Staff service and friendliness is varying between employees. No consistency in friendliness and service. Food and beverage services take very long until guests are served. Breakfast is poor in terms of quantity content and quality. Just one additional beverage service after lunch/dinner. No sleeping masks provided.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Lufthansa customer review

(United States)

Departure LH 431 on April 16th and arrived LH 430 on May 2nd from Chicago O'Hare. Lufthansa had a Boeing 747 for this flight and it was great with individual TV’s for movie watching. Air hostesses had great attitudes and served with a smile. It was refreshing to see a good service throughout and made the long flight bearable. Only suggestion I would make is to provide more and better choices for movies. This is especially critical for long flights.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Italy)

LH 419 from IAD to FRA April 30th. Good Airline in terms of flight schedule and punctuality. Seats are not as comfortable as could be compared to other airlines mainly on intercontinental flights. The recent changes in miles accrual has turned out into a price increase therefore the "value for money" index decreases.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes