Lufthansa

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1218 reviews
7/10
5 star Skytrax Rating
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4/10

Lufthansa customer review

(United Kingdom)

FRA-SFO LH454 13 Apr 2014. LAX-FRA LH457 25 Apr 2014. First class flight inbound: Seat was broken. System needed to get re-started 4 times during the flight then adjusted manually. Food: salad was unenjoyable. Main course (beef fillet) looked very good but was tasteless. Service onboard not first class at all. Slow and not attentive. Lounge LAX: great facilities. However very thin food offering. Business flight outbound: Entertainment system crashed 3 times. Old business class seats.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Lufthansa customer review

(Germany)

LH 415 IAD-MUC on April 21 2014. This flight offered the cabin service as it used to be with friendly and attentive flight attendants which created a nice relaxing atmosphere. The inflight system was new and worked very well especially when comparing to the e.g. A380 (eco) which are terrible. Flight was very good however it all depends on the crew. I also experienced very bad and disinterested service (lately LH 462 A380 FRA-MIA on April 13 with unclean toilets right from the start and stressed personnel).
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Spain)

FRA-BCN 22 April Economy award ticket. This was an expensive (paying with miles) ticket from LJU to BCN. The first flight was on Adria and its new CRJ900 aircraft. FRA-BCN was on LH economy departure 4 mins before time bearding with 2 jetways to A321 which is very rare. Cabin crew were just regular. No special attention towards top tiers full flight basic food which included a small sandwich and a drink. Well groomed staff and maintained aircraft. Arrived (touched down) in BCN 6 mins ahead of schedule but lost 20 mins due to taxi and outside parking position even if a lot of gates were empty. Lufthansa is keeping itself above water saving even where savings are impossible charging more for taxes and lowering earning levels of Miles & More. After 25 years and complete dedication to LH I will not re-qualify for Gold status anymore.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(United States)

I flew flight 434 from Munich to Chicago (ORD) on their A340. The plane was new beautiful and the flight attendants were pleasant. I had the chicken with rice meal option and it was good. I enjoyed the white wine and the staff was very good about keeping the passengers' glasses filled with water juice or soft drinks. I had the calzone instead of the quiche for the snack prior to landing. It was only okay and I was disappointed that a fork and a knife were not offered with this option. The IFE (in-flight entertainment) options were adequate. During the flight I watched two movies and enjoyed the spa/relaxing music option. To summarize I had a good experience and believe I got good value for my money. I would recommend Lufthansa.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Germany)

It has been a long-haul transatlantic flight in a new 747-8. The baggage drop security check flight and arrival have been uneventful and ok. The service onboard was good but not outstanding. After less than ten rows serviced the choice of meals was already reduced to one (pasta). The quality is comparable to supermarket convenience food and tends to be lower than in previous years - in variety as well as in general quality.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Belgium)

HND-BRU via MUC 1st class A340-6 full plane in all classes. I am fond of LH but although very convenient HND airport check in was a mess even for 1st class had to wait more than 15 min computer problems staff lacking skills! Used ANA Suite Lounge - excellent! Boarding again messy. Once on board very efficient staff and professional purser. Food not so good and drinks very average. Since it was a day flight sleeping is difficult so watched a few movies and slept a little. Because the connecting time to the BRU flight was tight checked with purser and he assured me that someone was meeting me to go through all fast channels (ie passport control and security) but no one around made it on my own just before closing doors. Purser in short haul flight was apologetic as was check in gate staff. Excuses excuses and more excuses. All in all have the best European First class together with Swiss.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Spain)

LH 1147 Bilbao - Frankfurt March 31st 2014. LH 440 Frankfurt - Houston March 31st 2014. LH 419 Washington Dulles - Frankfurt April 11th 2014. LH 1142 Frankfurt - Bilbao April 12th 2014. Overall I have to say that I am satisfied with the airline. Lufthansa makes you feel comfortable on most of their trips. I value the professionalism of its workers. The only two issues they should get better are the entertainment onboard in economy class where you find fewer movies compared to other airlines and the new calculations for the mileage system in 2014 which makes it more difficult to retain or gain frequent flyer or senator status unless you spend more money.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Switzerland)

Flight LH415 Washington Dulles - Munich. Modern aircraft friendly staff very limited space in economy class Food so-so.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Austria)

FRA-SEA in business. Check-in was quick onboard a friendly crew and good service with tasty meal a snack half way and a warm snack before arrival. The new video system offered lots of choices. Seat was comfortable although I had the feeling they reduced the width compared to the old business seats.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Lufthansa customer review

(United States)

I flew business class on A319 from Frankfurt to Erbil and back then to Houston on A380. There was no business seats from FRA to EBL even though they passed it off as business class. Just the same as coach. It was a 4 hour flight. Absolutely dreadful! Then in business class on the A380 the seats do not go horizontal therefore I could get no sleep as my body was being pulled down.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no