Lufthansa

✅ Trip Verified | Dallas to Amman via Frankfurt. It's our first time using Lufthansa Air Line, really it was a very nice trip, we enjoy it very much. Ground Service Manager in Dallas DFW Airport, was very nice and cooperative. He was so nice to all passengers. We recommend to use Lufthansa Air Line, they are very nice and professional.

✅ Trip Verified | Luanda to Rome via Frankfurt. Everything is cheap; the quality of the business class seat, ground service, lounges, the food. Cabin crew and ground staff were rude and unhelpful to me. Transiting through Frankfurt is a nightmare. Considering the prices of tickets, this is very poor value for money.

✅ Trip Verified | Timisoara to London via Munich. I was going to fly during heavy snow and was expecting to miss my connecting flight from Munich to London. That meant I had to spend a night in Munich since all of the flights to London that day were fully booked. Lufthansa was very helpful with free accomodation, transport to and from the hotel and a 25 euro dinner voucher. They also bumped up my flight class, meaning that I received more miles (for Miles&More programme) that I would normally get for a european flight.

✅ Trip Verified | Frankfurt to San Diego on January 27, 2019. The Business Class section had 2 toilets, one of which was taped shut as inoperative, even before we left Frankfurt. So there was only one operating toilet. The Purser allowed us in the Business Class section to use a toilet in the front of the aircraft. Unfortunately, the Captain of the flight wanted that toilet for his use and barred the passengers from using it. So passengers made do with the long queues at the other toilets. Poor service and selfishness. I did not expect this of a Lufthansa Captain.

✅ Trip Verified | Krakow to Frankfurt. Very good airline with excellent service. Everything was on time and well organized. All of the employees I came in contact were great to deal with. Definitely will fly with them again.

✅ Trip Verified | The complaint is not with the flight itself but rather with horrible post-flight service. And attitude. Snowstorm in Europe. Budapest departure delayed. Thus missed connecting LH MUC-DEN flight. Rebooked LH MUC-ORD-DEN. 2-hour wait. Boarded LH MUC-DEN. Told we had to wait at gate for people arriving from Greece. LH MUC-ORD departure thus delayed nearly 2 hours. Long time to sit on the plane. Thus, missed UA ORD-DEN connecton. At LH service desk in ORD, discovered my wife had been booked by MUC LH on LH ORD-LAX, not ORD-DEN. LH ORD told us only choice was to take AA flight next morning to DEN. As that was the only choice that LH offered, we accepted. LH put us up in a distant rather basic hotel. Arrived at AA (Terminal 3) early next morning to check in. Long line. Denied boarding. AA said LH incorrectly booked our AA tickets. We have to go to LH in Terminal 1 to sort it out. Thus missed AA flight. Arrived at LH in Terminal 1 and told they would not open for 8 hours. Went to UA, they tried to help. There was a UA flight at 8.45 to DEN. Why didnt LH book us on that instead of AA. UA called LH to get OK to write the ticket (Hey, Star Alliance, right?). LH agrees but disconnected before transaction completed. UA agent calls again. Starts to tell story, disconnect. Calls again, starts to tell story, disconnect. Finally he is able to tell the story and again request OK to issue ticket. LH says: NO! No? Yes, no. You have to go back to AA (Terminal 3) and ask AA to reissue the ticket to UA. But, wait, there is no valid AA ticket. That is the problem. In any event, if we go back to AA, we will miss the UA flight. So I buy the tickets, and I will ask LH to reimburse. UA prints out receipt and says surely LH will reimburse. After all, if the LH agent in ORD had been paying attention, he would have issued a ticket on UA and not AA in the first place. However, now, LH says no refund. Not even for goodwill. We have received off letters from LH about this. LH says the wait for passengers in MUC, the misbooking of my wife to LAX instead if DEN, the failure by the LH agent in ORD to find to the UA connection to DEN, and the improperly issued AA tickets in ORD were all due to bad weather in Europe. It took us 42 hours to get to DEN. I will try to avoid using LH in the future. The ground staff was incompetent and uncaring. The customer service agents are insulting by their dismissiveness (the replies are obviously form letters).

✅ Trip Verified | Frankfurt to Delhi. Worst experience with this airline. First time booked with Lufthansa and first time lost my luggage. I tried calling them regularly same response we are trying our best. And after 12 days got response it has been lost.

✅ Trip Verified | Belgrade to Barcelona via Munich. After delay of 1st flight, 25min, I had to run through passport check, scanner, literally left without air, and reached for next flight, where passenger were already boarding. Sit in the plane and started to wait take off, quite thirsty, as there were no time to buy water. The sitting in plane was 1 hour. Wanted to go to toilet, and drink water. At the end, another lady asked for water, and she was provided. After her, I asked as well as I tried to explain my situation, but response was quite rude, without even listening me at all. Totally disappointed from Lufthansa and particularly services. Two flights- two delays and rude attitude.

✅ Trip Verified | We flew in the middle of January and we were very disappointed that the arm rests on the window side of the premium economy seats wouldn't move, they were standard arm rests and there is no reason they shouldn't move. There is barely enough leg room for anyone over 6 ft. The crazy young lady in the front near the aisle reclined her seat (permanently on purpose) and my travel companion could barely get out to go to the bathroom without abruptly brushing her seat. Lufthansa flight attendants are not very attentive and take very little corrective action - they didn't notice the lady in front of us never brought her seat to the up-righted position during mealtime. The TV's are really nice in this class, and the entertainment selections are excellent. The food was no better than what you'd get in economy. Premium economy is not worth the cost you are better off in business class, which we flew in on our return trip. This is not a 5 star airline at all. Lufthansa is worse than any other airline in Europe.

✅ Trip Verified | Booked business class seat 2F from Berlin-Tegel towards Munich. Seat 2F is a first row seat on the right side of the plane. Friendly crew and a regular economy seat with no one in the middle. There is a extra table in the middle seat. Before boarding visited the business class lounge at Tegel airport. The lounge is nice and food (breakfast) is good. Lounge is just as the airport is, out-dated. But they did make an effort to modernise it apart from the lounge chairs, there old and worn out. There is priority boarding at the gate. After take off a decent lunch was served. For wine there was just the choice red or white, no different makes (as at Austrian).