Lufthansa

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1300 reviews
7/10
5 star Skytrax Rating
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10/10

Lufthansa customer review

(Switzerland)

ZRH-FRA-GOT. No problems with the flights (although first one a bit delayed). Staff attentive and efficient and planes clean and neat. The sandwich they serve is Economy for the flight is Mozzarella Egg Plant and Aubergine! What on earth makes them think that this is a good combination and why not just serve a cheese sandwich? Judging by the amount of them left by passengers this is a common view point. Overall very good service but trying a little too hard to make a basic sandwich snack into something almost inedible.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(United States)

JFK-MUC. Always a pleasant flight on Lufthansa. However I thought the seats seemed narrower then on previous flights. Not as much seating room. Food was also not as good as usual. Breakfast was kind of chintzy. Or maybe I just don't like muffins for breakfast. Also not as many movies or TV shows to choose from.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Slovenia)

June 1 LH 440 FRA-IAH: Seat 87C - not able to exit any video (touchscreen) had to use the console all over again to restart. Inbound: June 5 LH 431 ORD-FRA Seat 45C. Technically superb mainly on-time unfortunately I had problems with entertainment system on the outbound flight and was unable to recline the seat on the inbound flight - severely impacting my comfort.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Germany)

Flight LH 408 from Dusseldorf to Newark on April 26th and from Chicago to Dusseldorf on May 10th 2014. Both Planes had the same 2-4-2 Seating in Economy Class and are equipped with the new RAVE IFE-System. Seat Pitch is 32 inch and width 17.5 inch which is ok for "midsized" Travelers. Tray table is fixed in the frame of the seat so it doES not shake if the Person in front is moving. Wide selection of Movies (up to date or older) Music or other Inflight Entertainment. Beverage Service frequently (also during the night flight back to Dusseldorf) first served approx. 20 minutes after take off. Lunch was the typical "Chicken or Pasta" my choice was Chicken which was a Curry Chicken and quite good. Flight Attendants were all nice and offered a solicitous service. Breakfast on the flight back was a little bit "well arranged" could be served a little bit more. Anyway it was a quite comfortable trip in economy class.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Lufthansa customer review

(Germany)

Check-in ok flight was ok but 40 minutes late. Service was friendly. The flight information did not work at all on any screens. I would have expected to get more spoken information during the flight. General: The reduced crediting of miles by booking class is not customer friendly at all. Special upgrade programs: I never succeeded in getting an upgrade to business class with miles online typically a message appears: Not available no matter when.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Austria)

MUC-BRU on A319 and E195 flight from Munich was very comfortable as the leg space was very good. Flight was on time and the friendly cabin crew served a tasty sandwich and full bar service. Return flight on E195 was one hour late due to late income of the aircraft. I was always a big fan of the Embraer plane but this time I was very disappointed. The seats are cramped and not at all comfortable. Cabin crew again was very friendly. Lufthansa is a very good and reliable airline in my opinion.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Greece)

LH 475 31 May 2014 from Munich Germany to Vancouver Canada. The airplane interior of this Airbus A330 is modern and the entertainment system significantly improved comparing to the one fitted in most of the long haul airplanes of the company. Probably they start updating the outdated entertainment system used for in the last 5 years which was famous for its poor performance poor quality of video instability of system and small number of choices when it comes to movies and music. The food is good in terms of quality and quantity. The stewardesses are friendly and make you feel comfortable. The seats in economy class are narrow offering limited inclination of the back. Very uncomfortable definitely below average comparing to other big players like Qatar Emirates Singapore Turkish. Finally as always Lufthansa arrived on time.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Belgium)

MUC-BRU in June 2014. Flight was delayed with about 15 minutes due to late arrival from WAW. Cabin clean and comfortable on this Embraer 195 jet. Excellent crew again drinks and tasty sandwiches were offered on this short flight with a smile. To be recommended!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Germany)

I was lucky to receive a complementary upgrade to business Class for my flight FRA-LAX. As usual in Lufthansa Business Class the service was excellent personnel always polite and attentive. The inflight entertainment was of best quality in terms of hardware but fell behind competitors in breadth of offering where eg Singapore even in economy has at least 5 times the amount. Lufthansa's service is more conservative than eg Virgin which suits my personal tastes more. I paid for a flexible economy class ticket for the trip FRA-LAX returning JFK-FRA which was in my view expensive but LH was the only carrier able to offer non-stop on both legs - so LH scores again over competitors in this case on global reach. In the past I have been a regular international flyer with LH having had Senator status for at least 10 yr. However this has lapsed and I have recently been travelling mostly as an economy passenger. Accordingly I cannot accurately compare the current standard of LH business with many other competitors with the exception of Singapore and Emirates who unfortunately offer better seat comfort and entertainment. The aircraft on LH450 was a 747-8 which offered less seat breadth in the reclining position than the A380s of Singapore and Emirates.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Lufthansa customer review

(Belgium)

IST-FRA-EZE-SAO-FRA-TLV Fra Tlv &st class on European legs ISt Fra and Fra TLV very average business class tatty seats and not such a good check in both ground and board staff "don't give a damn attitude" 1st class to EZE and from Sao to Fra brilliant both 747 400 and 747 800 even better layout Both lay outs are great. Good service even for a full cabin. 8 pax total anyway. will try them again. will recommend only 1st class their C class much to be desired. Problem with bags in all stopovers terrible handling service even for 1class pax. This must be improved.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes