Lufthansa

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1109 reviews
7/10
5 star Skytrax Rating
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2/10

Lufthansa customer review

(Germany)

LH 457 from LA to Frankfurt Boeing 747 - Seat 35H: There was no space for my feet under the seat because there was a metal box under the seat in front of 35H. For a long distance trip this is not acceptable!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Lufthansa customer review

(Germany)

Frankfurt-Abu Dhabi-Frankfurt booked a special for 429 Euro in September flew in January - a 6 day trip. Excellent value for money. New A330 cabin with improved seats in economy class and brand new wireless inflight entertainment system which means no more entertainment box under the seats and therefore more legroom. System with good responsiveness high definition and you can even use your own headphones ("one plug"-system). Flight information system with satellite views is great! WIFI on board for extra cost available on most time of the flight. Staff service as always on Lufthansa efficient friendly correct and professional. Meals decent (1 hot meal 1 sandwich service) wide range of free (even alcoholic) drinks friendly welcome in the galley for more drinks. Hot towel service is always welcome. Only organization of boarding in Abu Dhabi should be improved too narrow waiting lounge for two flights at the same time. Both flights ahead of schedule.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Germany)

LH 435 Chicago - Munich. January 30 2014. Nothing to complain about flight was on time on board service in general was good however the only point I can complain about is that breakfast could have been better. I suspect that the reason for the quality of breakfast below what one could be expect from Lufthansa is that on flights from the US to Europe catering is done by a US company hence the quality of bread is quite poor.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Lufthansa customer review

(Italy)

As a very regular customer of Lufthansa I am normally a fan and very happy with the service they offer and provide. Unfortunately my last flight: Frankfurt/Los Angeles (LH 456) was an exception. Having been offered a complimentary upgrade to Business Class at the gate I was then downgraded on board back to Economy with minimal apology nor effort to find a suitable alternative. (I understood the issue as the Business Class seat had in fact been sold to a passenger on Business Class standby but given my status and the value of business I give LH every year it was disappointing). On this occasion the situation was made worse by a particularly difficult neighbor and some average service on board. As I said not a normal experience with Lufthansa but frustrating all the same.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Lufthansa customer review

(Belgium)

1st class on FRA-EZE-FRA Boeing 747-400 with only 8 seats which are a rather good option - chair plus bed aside. Service is good but not excellent. Choice of and beverages is just ok. Have travelled them before a few times with this configuration and it is to my liking although not a suite is as good as! Skilled staff but oldie planes. Check in disastrous on all occasions lounge in FRA splendid in EZE and Sao a disaster! Not as good as flying Swiss international.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Spain)

Sao Paulo to Frankfurt and on to Madrid. Checked in for my flights and was treated in a courteous and friendly manner. Chaos at Guarulhos due to the construction work ahead of the World Cup. Our gate remained occupied by a TAP A340 with a delayed departure leading to being bussed to our 747 parked at a remote stand. Pushed back from the stand about 1.5 hours late and waited in a long line for take-off. Nice reception on-board and seated in a center aisle with the middle seat free. The service was excellent and the food of a decent quality with the usual drinks and wine of your choice. I have to say that I find the LH business class seat lacking in comfort and as it doesn't go flat is quite hard to find a comfortable sleeping position. It is time for a revamp of that seat. The entertainment selection is good and I particularly like one of the radio channels. Headsets are decent but not up to the Bose quality used by other carriers. This is an 11 hour flight so plenty of time to relax. Breakfast was good and I find the cabin crew to be of a consistently high standard. Fix that seat and this is a very competitive product.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Belgium)

I took the flight to Orlando from Frankfurt and back from Charleston to Munich. Sufficient space in Economy. There could be some better variation in food selection. Free drinks is much appreciated. Inflight entertainment could do with a wider selection of recent movies.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Lufthansa customer review

(Germany)

LH457. Departure and arrival on time. Confusing boarding practise in Los Angeles. Narrow seats not comfortable. Meals on board OK. Service average - recommendation only if LH is less expensive than competitors (Singapore Airlines / Emirates).
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Lufthansa customer review

(Germany)

26/1/2014 LH 438 Frankfurt - Dallas. Very dedicated service and personnel when the cabin is not full service becomes slow when Fist Class is fully booked as there only is one person serving. Great Food and wine section and good media service. Still too many planes around which have the old setting in place not on the last trip which was great.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

(Germany)

Boston to Munich LH425. Reliable friendly in-flight and check-in staff. Poor SMS system for flight updates. One SMS informs customers that the flight is late another one about 1.5 hours later told customers the flight will be on time. When arriving at the airport it was late again. They are still doing averagely when it comes to pampering of their top status customers. There is hardly ever a complimentary upgrade while my US colleagues on US carriers get upgraded 75% of the time on long haul flights.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes