Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1080 reviews
7/10
4 star Skytrax Rating
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8/10

Lufthansa customer review

(Belgium)

LH428. Positives: Smooth trip to U.S. Good service nice entertainment program nice food and drinks. To improve: Seat was in the last row of the plane and I didn't had so much space for my legs.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Lufthansa customer review

(Sweden)

LH456 from Frankfurt to Los Angeles. The flight went smoothly and on time (arriving ahead of schedule). No complaints about the flight conditions and service except the performance of the information/entertainment system. The touch screen was not responding thus making the use impossible. I see two main problems - the system is outdated and not properly serviced. However this was a smaller problem for me compared with the failure of the promised Wi-Fi connection.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Lufthansa customer review

(Germany)

Frankfurt (FRA) to Washington Dulles (IAD) LH 418 on December 9 2013. Space comfort in economy class is not great there should be more space! The entertainment program quality was not great it appears to me that mainly only old films are shown in economy class not quite sure if this has something to do with cost savings. I don't understand the beverage concept of Lufthansa I wish there was more non alcoholic beer on board.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Germany)

Flight DUS-MUC in the evening. Short flight from DUS to MUC. Friendly staff free Drinks (water tea coffee wine bear soft drinks) and savory snacks. We left on time and reached MUC about 20 min early.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Lufthansa customer review

(Canada)

It's always a pleasure flying with Lufthansa. The flight LH 490 was ready on time for departure and the crew aboard welcomed all with a smile. The aircraft was new and cleanliness in the cabin was satisfactory. This time there was no aerobridge and the boarding was via bus. This added to a bit of inconvenience to some passengers. The new Airbus cabin storage is comparatively small and passengers had to struggle finding a place to put their carry on luggage. Overall the food and beverages selection was good. I would highly recommend this flight to my family and friends.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Austria)

The flight (LH431) was as expected good. The chosen seat was good for my long legs. Departure and Arrival was nearly on time. Only the served breakfast was very poor.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Italy)

Flight LH430 was perfect. New Business class seats are really good and comfortable. I've received the upgrade from the economy with no additional costs. Entertainment was ok but sleep on the plane was better and the traveler kit was very helpful. I'll do it again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(United States)

Dec 21 2013 LH431 ORD-FRA. Efficient and friendly service. The new 747-8 aircraft offers a modern ambience in the Economy class LH standard seats with individual now well-functioned entertainment system but still the usual limited space.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

(Qatar)

DOH-FRA-YVR: Both legs of flight on A340 aircraft. Not my optimum choice of long-haul platform; however Lufthansa really made the best of things. Traveled economy both legs yet found that both seat space and leg room were more than adequate. Food was so-so and selection of movies average. However cabin crew were very attentive and customer oriented. This airline is becoming my airline of choice.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Lufthansa customer review

(Poland)

London LHR - Frankfurt. Quick 1 hour flight. Friendly enthusiastic and chatty crew sandwiches offered and full bar service incl. German sparkling wine and bottled beer even in Economy. All on time perfect.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes