Lufthansa

✅ Trip Verified | Frankfurt to Bengaluru. Terrible experience with this airline. I purchased the premium economy seat (2 seats configuration at the end) & did an online check-in 20 hrs before. However, I was given a middle seat in the middle 4 seat configuration. I found the food they serve to be poor, and for me the media content more of an afterthought. Begs a lot to be desired.

✅ Trip Verified | Incheon to Basel via Munich. Lufthansa, great seating choices, inflight entertainment, good choices of drinks but they were lacking kind cabin crews. Now some were nice but there were 2 flight attendants that weren’t so nice. Whenever, I take an airline, I would expect the cabin crew to be friendly, wouldn’t you? I would at least. On Lufthansa, they were rude and unkind and so I am dissatisfied with their service. Anyhow, the meals were decent as usual but Lufthansa really needs to train their cabin crew. I am hoping my mext journey would bring up this rating. Ground Service also was lacking information. Overall, quite disappointed at the staff.

✅ Trip Verified | Flying Lufthansa from Munich to Delhi. I should have flown KLM instead but due to bad weather conditions the check-in staff rebooked me to othe flight with Lufthansa. Therefore I got one of the very last seats - middle row - aisle seat, so literally every passenger going to toilet was going around me or crew when serving food. I cannot blame Lufthansa for that. The seat comfort was decent, the aircraft looked new and in a very good shape. Since I flew to India we got an Indian cuisine catering, which was fine as well. Overall the flight was fine, even though we experienced a delay due to Afghan air scape closure but again I cant blame Lufthansa for that. Boarding was chaotic since one had to wait in one line to get stamp at visa and then wait for a real boarding process.

✅ Trip Verified | Check in was smooth and quick at a small regional airport. Lounge in Frankfurt was overcrowded and difficult to find a seat. Flight to DTW was 1.5 hours delayed to technical issues. Once on board, i received robotic service. Food is average and for a 10 hour flight i found the portions small. The good things about Lufthansa is that they have a very good network, even the service is average.

Not Verified | Bangalore to Keflavik via Frankfurt. The upgrade from economy to premium economy is misleading. When looking at how to upgrade, no mention is made that upgrade only includes the seat and not additional baggage. I have never seen this on another airline. It is listed in fine print in one of the subsections. We read the instructions on how to upgrade many times and we never saw this. It took 5 Lufthansa staff 20 minutes to find it - yet we were supposed to have seen it? When asked if we could then just go back to economy class, they could not refund our money. Great way for Lufthansa to make short term money and lose long term customers. We ended up having to pay $473 dollars in luggage. You lost us.

✅ Trip Verified | Venice to Dusseldorf via Frankfurt. Ended up on Lufthansa after a cancelled Eurowings flight and it's easy to spot the difference: better legroom and a complimentary drink and snack. Very good info from the cockpit and whisked over the Alps in little over an hour. Changing in Frankfurt is a nuisance since LH uses A and B terminal which are a long walk apart. Short hop to Dusseldorf. No drinks but with 25 mins this flight is just too short. Still my favourite airline.

✅ Trip Verified | Amman to Frankfurt. The plane was filthy, the seats barely fit a teenager, and the treatment by staff is like cattle. Business class is is basically economy with an empty seat in the middle. Plus on top of all of that a five hour flight with no inflight entertainment. Do not waste your money flying with this airline.

✅ Trip Verified | I would consider myself a budget traveler and I usually fly with cheaper airlines. This time I spent a little more money for an economy ticket on Lufthansa but I was disappointed. I was flying on a rather new Airplane (B747-8) but Lufthansa seems to be using old seats in this plane. The Infotainment system has tiny screens and is super unresponsive. The touchscreen often registers your tap in a different location. Food: The food quality is ok but below the standard of other airlines. It is obvious that Lufthansa is trying to cut some costs. For example my meal included a salad that only had the leaf in it, no tomato or other vegetables that usually belong in a salad. For my chicken I thought they served me tofu because it was just some white cubes of something dumped into some sauce without even bothering to mix them together. Lastly for breakfast I was served the main dish, a yogurt an a roll. That is alright but I would have wished for some fruit to be served along with it like other airlines do. The service is good but when the staff accidentally bumps into you or spills something they just pretend like nothing happened. I feel that Lufthansa's Economy Class product is overpriced an can not keep up with Asian non premium airlines. The food, cabin and service is not up to standard.

✅ Trip Verified | We flew from Frankfurt to Istanbul with Lufthansa. We wanted to find out how Europe's best airline is. Actually we awaited great services etc. But this was my last flight with Lufthansa. While we were waiting at the gate two policeman came and all the passengers had to go through this second security check to board the plane. Then the cabin crew was awful. After the boarding one of the flight attendants shouted at me because I was taking pictures of the planes outside. They had no motivation and were very chaotic. Additionally we had a 2h delay. It was a hot summer day and they wouldn't give us some water.

✅ Trip Verified | Birmingham to Bangkok via Frankfurt. Contract lounge that Lufthansa uses is the worst at Birmingham by a mile. It was too full when we visited with few spare seats and all the hot food options had run out. Flight to Frankfurt reasonable but it really is just economy class with the middle seat missing. There’s nothing business class about this part of the journey. Transfer at Frankfurt pleasantly easy but boarding for the BKK flight quite chaotic. The flight itself was full but fantastic. We were served by the same Bangkok based crew member throughout, she was really friendly and professional, 10/10. Food was great, all choices available. I found the seats really comfortable and managed over 6 hours of good sleep. Can't criticise anything about this flight, just wish Lufthansa would bring their short haul up to a similar level.