Lufthansa

✅ Trip Verified | Lyon to Dusseldorf via Munich. Flying from Lyon Saint Exupery to Dusseldorf and back, I flew a total of 4 flights with Lufthansa. Out of those 4 flights, three were rather late all due to coordination or technical problems. I do not know of the airline or the airport is responsible but I would have expected better from a German airline. The crews however were excellent and very welcoming especially the last one from Baltic airlines.

✅ Trip Verified | Hamburg to Istanbul via Frankfurt. Both flights on time, typical German efficiency. Flight attendants very friendly, decent seat pitch and even a proper meal on the longer flights. Only the transfer in Frankfurt through that dreadful tunnel wasn’t something I want to experience more often. Only if you are fit you will be able to make your connecting flight with just 45 minutes transfer time. Overall, highly recommended.

✅ Trip Verified | Frankfurt to Rio de Janeiro on Boeing 747-400. There were new cabin, very comfort business class seat, cosy and very soft. The seat controls looks very modern. The seat converts into a lie-flat bed. On 747-400, Business class is situated on lower deck in the very front of the aircraft, and also on upper deck, I've seated on second deck - if you like much smaller cabins, you need to choose upper deck where the cabin layout is 2x2 while the first deck is 2x2x2.

✅ Trip Verified | Too many cabin luggage allowed in and not enough leg room. The staff must control and weight all allowing luggage to be fair for everyone. Another passenger luggage was in my seat area that I had to ask him to remove it so I could fit in.

✅ Trip Verified | Moscow to Frankfurt. The flight was good, the strange thing is that all European airlines use economy seats for business, but seating is through 1 seat, it isn't very comfortable comparing to the Aeroflot's business class where' big wide seats or the Qatar's new narrow-body aircraft's business class with lie-flat seats. But cabin crew and food were great! The WiFi isn't that expensive as on Aeroflot's flights, so all in all, the flight isn't that bad. Also considering relatively not high price, it's good for transit into Frankfurt or Munich.

✅ Trip Verified | Munich to Mumbai. This was a codeshare flight with Air Canada from Toronto. Service was great, the Indian vegetarian meal was also excellent with a generous amount of salad and dessert. The crew were nice and hospitable and it was nice that they could have crew who could speak in Hindi. IFE was good and it was nice that the airline had on-demand beverages at the galley during the flight. However the legroom was really bad. I am 6 feet, it was way cramped than my inbound Air Canada flight so I could not sleep. Also they could provide an amenity kit with at least eye shades. That would really be helpful for a good sleep along with brushes once we reach the destination and are waiting for our connecting flight in the morning.

✅ Trip Verified | Myself and my daughter flew Lufthansa from Dallas to Istanbul with layovers in Frankfurt both ways. It has been about ten years since I last flew on Lufthansa and I can see a decline. The flight to Istanbul was average and uneventful. The return flight on 22 April 2019 was horrible. We took flight LH 1305 from Istanbul to Frankfurt. It allowed less than two hours to switch to flight LH 438 to Dallas. The flight from Istanbul was 45 minutes late arriving to Frankfurt and we had to cover a great distance to catch the next flight. Unexpectedly we also had to go through several search points. We ran as fast as we could only to arrive at the gate as the door was being closed. The gate agent was very rude, a trait we found to be common amongst all the personnel at the Frankfurt airport. We were told to go to the customer service area, after waiting in a long line the agent blamed this on the Turkish airport and the US security regulations. We were booked on a different flight to Washington DC and then switching to another airline on to Dallas. To add insult to injury we had to pay to get seats together, only available in economy plus. We had already paid a fee to get seats together on the original booking but were charged another $190 each for these seats. Lufthansa scheduled this and should stand for their product, not blame everyone else.

✅ Trip Verified | Punctual as ever. Aircraft is an aged Airbus A340-300. The interior unfortunately is showing its age. Seats are frayed and some are separating at the seams. Interior however was very clean and orderly. Service was grudgingly pleasant. There were however several flight attendants who were extremely upbeat, welcoming, and warm. IFE is excellent. Food is very good for economy class. The main gripe is the comfort of these very worn seats. It appears the cushions were in need of replacing several years ago. . It makes a long haul flight very long and rather uncomfortable. All in all Lufthansa does a good job but I do not believe it deserves a five star ranking.

✅ Trip Verified | Landvetter to Milan via Frankfurt. Lufthansa is always the company I prefer to fly with. Today I arrived to Milano and flew with Lufthansa. I mentioned to the Flight crew that I hade a fear of flying and that I wished to sit beside my boyfriend since I got a new seat number just before we boarded the aircraft. The flights attendants said directly that it was no problem for us to change the seats. But it was not just that, also they started to talk in a super kind way that I should not be afraid to fly, and they took me to the cockpit where the kindest pilots were. We had a really god chat and I got the chance to see how everything looks in the cockpit. During the 2 flights which was with the same flight crew and aircraft we got an amazing service and I did enjoy the flight without any fear.

✅ Trip Verified | Bangkok to Luxembourg via Munich. We booked a flight directly with Lufthansa on January 1st 2019. As this is a long flight we choose the airplane (wanted newer aircraft for more comfort) and to pay for a premium economy seat to have extra leg room and to be able to choose a window and isle seat so as to have no one next to each other. At the time the reservation and seat bookings were confirmed. 4 months later we noticed on the Lufthansa app that the following changes were made to our reservation without any notification - Our seats had been changed between Bangkok and Munich. (different seats allocated than booked).Our flight time has been bought forward almost 1 hour, aircraft type has been changed (New A350 to old A340 200). The aircraft operator has been changed (from Lufthansa to Sun Express) We then called Lufthansa to ask what and below is the response. First call we are told the flight had been moved to a different airline and we should contact them directly (Sun Express) and that Lufthansa cannot help us any further despite us booking directly with Lufthansa. 2nd call were told that this is a Lufthansa flight but this plane is not listed on there website as an aircraft used. The operator then said it was a different operator and I asked if there are any alternatives. The operator booked us on a later flight same day this time with Lufthansa. However despite asking if we can have similar seats and being told they are available (we were told we could book these afterwards on line) we then see a window and isle seat are not available. 3rd call we are told a window and isle seat is not available and to write a written complaint. At this point we are told this has been caused by a maintenance issue with the original aircraft and other people have also been affected. 4th call (as we still do not have the confirmed booking we paid for) we called again and we are told we can have a window seat but when looking at our confirmation we get allocated 14D and 14E but on the seat map this is a isle and middle seat, not a window seat. 5th call we are once again told our seats can be moved to a window and isle seat and have now been allocated 14A and 14C however when looking at the details on line we understand this may not be a window. Based on our experience this falls way below the level of customer service we expected and paid for when booking with Lufthansa.