✅ Trip Verified
| Whilst I am very proud that Lufthansa has become the first European airline to be awarded 5 Stars and they got it so right with the logo redesign, it is unfortunately also still true that the situation at its main hub, Frankfurt, leaves a lot to be desired for. Traveling every week on the same route (to and from Milan) from Frankfurt, the chances of boarding a departing flight via a finger directly from the terminal are 50/50. Sometimes buses depart from gates in the newly added terminal A part that require a good 10 mins walk to get there. Arriving into Frankfurt almost always means an apron position somewhere on the tarmac and easily a 10 mins bus drive. So, for instance landing on the relatively new runway West, taxiing can take 10 mins to the parking position, sometimes adding waiting time for buses to arrive and 10 mins to get to the terminal? That adds up to almost 50% of the flying time from Milan! Crazy. Frankfurt airport uses retired, cramped buses from local public transport bus companies. Then arriving bus passengers get cattled via a narrow staircase into the terminal, where on some lucky days there are two airport employees with iPads helping with gate information but generally being overwhelmed by the number of passengers asking for information. Sometimes connecting passengers are left to their own devices at this badly signposted airport with only a few areas where screens would provide up-to-date gate information. But the worst part is how Lufthansa and Frankfurt airport are providing for premium travelers (with the exception of HONs and First Class passengers). Long waiting times at security and in the Schengen Area in Terminal A there are a total of 3 lounges that, at peak times, are more than overcrowded. Schengen departures in Terminal B have no lounge access whatsoever. Guests in the three lounges (2 business, one Senator/Star Alliance Gold) can stand for an hour and are being catered for by a disappointing offer of food. All this leaves regular Lufthansa clients guessing why the airline gets it so right with their second hub Munich (2 Business lounges and a total of 4 Senator lounges/areas). In their London, Munich and hopefully soon Malpensa lounge, Lufthansa also provides a much more sophisticated food offer compared to its main hub, Frankfurt. So what is it, that is the cause of this difference? Maybe all Lufthansa management responsible for travel experience should be paired up with a passenger and follow their real travel experience for the duration of their Frankfurt airport stay to help realize, how sub-optimal the whole set-up really is.