✅ Verified Review
| Athens to Vancouver via Munich. Despite the comfortable seat and good inflight entertainment in premium economy from Munich to Vancouver, our experience was frustrating, flat out disappointing. We could not check in one of 4 travelers online under one booking. Error messages such as unfortunately you are unable to check in online, your name, ticket number etc may be incorrect, and your routing does not match your ticket. Error messages were different every time we tried so you didn’t know what exactly was the reason. We were questioning whether he even had a ticket. Called customer service multiple times only for them to tell us to call tech support which was not open 24/7. We had to wait. Tech support advised that passenger was selected randomly to manually check in at the airport. Had that message shown at online check in, it would have avoided some undue stress and costly int’l roaming charges for calls. Original gate from ATH-MUN was rather close to our MUN-YVR, however we needed all the time we could get to go through exit customs since my mother in law is unable to run. On arrival, the gate of the current flight had changed, and it could not have been father away from our connecting fight. Boarding an A330 MUN-YVR was a disaster. Other than frequent flyers/business class boarding first, it was general boarding for everyone all at once and this included wheelchair passengers. If you’re a seasoned traveler, you know boarding in an orderly fashion from the back of the aircraft to the front helps prevent backlogs. Passengers were backlogged on the jet bridge so that it piled up back to a short escalator that was available to passengers and their carry ons which most, if not all, used it. Safety issue here is that it bunched up people all the way to the bottom of the escalator where those getting off had no place to go. Upon arrival into YVR, we were advised our checked baggage did not make the connection in MUN and advised they will deliver our bags the following evening. They were not delivered as promised the following evening and delivered another 12 hours later the following morning. Total 40hrs. We wrote an email to customer relations right after the online check in fiasco and the email did warrant a response from Lufthansa. It has been 7 days and still no response.