Lufthansa

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2603 reviews
6/10
4 star Skytrax Rating
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10/10

Lufthansa customer review

Review by (United States) 29th June 2015

Great airline, great service in Business Class and I love the Boeing 747-8. Super quiet aircraft with open spaces and lots of room for carry-on. IFE not being HD is a bit disappointing for a new aircraft.
AircraftBoeing 747-8
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteORD to PMI via FRA
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

Review by (Germany) 27th June 2015

TLV to FRA with A321 and then with Lufthansa train to CGN. Check-in was not easy, staff was slow and changed the counter several timers from economy to business to only drop off, so the queues changed and it was a big mix up. Could not upgrade as the plane was full. Flight was almost one hour late before take-off, no information given by ground staff at the gate, even though 5 staff were there. Onboard, crew was nice and service was ok, meal choice was chicken or beef and that was tasty. Arriving in Frankfurt was 15 minutes late,so we had 40 minutes to get to the LH train at the airport-station. Bags did arrive at Air rail-terminal on time, but it was not sure if our oversized luggage would arrive on time. Lost and found was kind to fill up a form, before our LH train leaves. Lost and found did a nice and very good job and they were very good and helpful. So we left for the train, on the platform the train was 5 minutes late, and one of the fine lost and found staff came with our bulk luggage to give it to us. That was a nice touch from the Frankfurt lost and found staff.
AircraftA321
Type Of TravellerCouple Leisure
Cabin FlownEconomy
RouteTel Aviv to Koeln Hauptbahnhof via FRA
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

Review by (Netherlands) 27th June 2015

Short haul very basic, but excellent staff. Transfer in Frankfurt is quite a hassle, long distances to be walked. Crew on long haul flight were okay. Smiling seems an issue, but service is quick. Seating is pretty okay, both legs on refurbished A340-300 which is a really nice long haul aircraft, quiet and spacious. Quality of food more than decent. Drinks assortment not so good. All in all, good flights for a good price.
AircraftA340-300
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteAMS to BKK via FRA
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

Review by (Austria) 26th June 2015

Excellent service on board, seat and bed very good, 3 point harness safety belt (like in your car) during take-off and landing! Entertainment weak, a lot of films but hardly any blockbusters, very poor Flightmap with little information content. Escorted in LAX from check in to lounge, but they did did not know where the Star Alliance lounge is.
AircraftBoeing 747-8
Type Of TravellerSolo Leisure
Cabin FlownFirst Class
RouteLos Angeles to Frankfurt
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

Review by (Germany) 26th June 2015

Flight departed 10 minutes lat. Service was efficient and a snack and drinks were served for the 1 hour flight. Overall experience was good but the seat was torture with no padding and what I assume was a metal rod in the lumbar region.
AircraftEmbraer 195
Type Of TravellerBusiness
Cabin FlownEconomy
RouteMUC to BRU
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

Review by (Romania) 24th June 2015

Bucharest to Aberdeen return, via Frankfurt. Four uneventful short flights. Clean aircraft, in excellent condition, professional crews, smiling and attentive flight attendants. Ground staff OK too. Downsides: food, (wrapped tasteless sandwiches, only one round of drinks served), no entertainment and poor magazine, announcements from cockpit difficult to hear due to noise in the cabin. I recommend Lufthansa for direct or connection flights in Europe.
AircraftA320/ A319
Type Of TravellerFamilyLeisure
Cabin FlownEconomy
RouteBucharest to Aberdeen via FRA
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Lufthansa customer review

Review by (Germany) 23rd June 2015

FRA to TLV. Arrived with LH train ticket via high-speed train in Frankfurt. On check in I asked for upgrade, since I have more than enough miles. Upgrade was granted and walked to their lounge in terminal C close to gate 14. This lounge looks like a more basic lounge and as it was before 10a,m the selection seemed limited. But after one hour we boarded the A321 for Tel Aviv. The plane is a basic Lufthansa plane for short haul, so there are no special Business class seats, only the middle seat is free, which gives you no more legroom. The crew was nice and served a pre-drink, as the flight was about 20 minutes late, due to high traffic in the air. Soon after take-off they served a nice Gin and Tonic with nuts. After that they started the food service on a tray. The food was nice with starter, salad, main dish and fruits. After that they served coffee and chocolate. The crew was fab and always smiling and doing a really good job.
AircraftA321
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteFRA to TLV
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

Lufthansa customer review

Review by (United Kingdom) 23rd June 2015

Quick check in, though staff weren't friendly. Delayed flight resulted in missed connection - no apologies or customer service. I was left to fend for myself in a 30 min wait to get rebooked. Rebooking agent acted like she was doing me a favour. Staff at Frankfurt don't appear to enjoy their jobs.
AircraftA321
Type Of TravellerBusiness
Cabin FlownEconomy
RouteMAN to VIE via FRA
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

Lufthansa customer review

Review by (Germany) 22nd June 2015

Lufthansa Premium Economy is highly recommended. A comfy seat, professional and very warm service and private cabin on the A380.
AircraftA380
Type Of TravellerCouple Leisure
Cabin FlownPremium Economy
RouteBerlin to San Francisco via Frankfurt
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

Lufthansa customer review

Review by (Canada) 21st June 2015

Overall rating of 7/10. The Lufthansa Business class lounge at Frankfurt is very nice. Great food and ground service. Business class seats are extremely comfortable, spacious and soft, but it costs a lot more than traveling Business class on Air France. The staff is polite. Great experience! Would recommend Lufthansa!
AircraftBoeing 747
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteOttawa to Tunis via Frankfurt
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes