Lucky Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 13 reviews
4/10
No Skytrax Rating
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6/10

Lucky Air customer review

Review by (Canada)

I flew 3 times with Lucky Air (CTU-KMG/KMG-SYX/HAK-KMG) in fall 2013 when I was living in China. Overall experience I give a 6/10. The crew was okay and the service too. 1 flight was delayed for 30 minutes due to mechanical problems out of the 3 flights. Otherwise can't complain it's a Chinese low cost airline for me so it was relatively cheap to fly with them so don't expect much. I flew 2 times with an Airbus A320-200 and 1 time with a Boeing 737-800. The inside is basic no personal TV the Lucky Air Magazine is all in mandarin but they give you a lunch box with snacks/water bottle for free. During my first flight I was told by the steward to turn off my mobile phone during the flight even if it was on airplane mode. The crew speaks broken English but we can understand. If you want to travel cheap in mainland China Lucky Air could be an option for you.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Lucky Air customer review

Review by (Canada)

I flew 3 times with Lucky Air (CTU-KMG/KMG-SYX/HAK-KMG) in fall 2013 when I was living in China. Overall experience I give a 6/10. The crew was okay and the service too. 1 flight was delayed for 30 minutes due to mechanical problems out of the 3 flights. Otherwise can't complain it's a Chinese low cost airline for me so it was relatively cheap to fly with them so don't expect much. I flew 2 times with an Airbus A320-200 and 1 time with a Boeing 737-800. The inside is basic no personal TV the Lucky Air Magazine is all in mandarin but they give you a lunch box with snacks/water bottle for free. During my first flight I was told by the steward to turn off my mobile phone during the flight even if it was on airplane mode. The crew speaks broken English but we can understand. If you want to travel cheap in mainland China Lucky Air could be an option for you.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

Lucky Air customer review

Review by (China)

Our flight was delayed then cancelled in Qingdao with no reason given for several hours. Only after hours of complaining by irate passengers were we offered a hotel room for the night a small refund for our troubles and another flight out the next day. The next day we were boarded on the plane and then it was delayed again for a half-hour as "something was repaired" and they waited for some document to arrive. Once in the air the flight was uneventful and crew were helpful and courteous.
Cabin FlownEconomy
Value For Money 12345
no
2/10

Lucky Air customer review

Review by (China)

Our flight was delayed then cancelled in Qingdao with no reason given for several hours. Only after hours of complaining by irate passengers were we offered a hotel room for the night a small refund for our troubles and another flight out the next day. The next day we were boarded on the plane and then it was delayed again for a half-hour as "something was repaired" and they waited for some document to arrive. Once in the air the flight was uneventful and crew were helpful and courteous.
Cabin FlownEconomy
Value For Money 12345
no
2/10

Lucky Air customer review

Review by (United States)

I've ridden Lucky Air before and have usually enjoyed their service until today. However not only did they fail to notify passengers of a weather delay (the notification came 3 hours after they knew about the delaye) but their customer service reps on the phone were also unhelpful. They blame either the passengers (they should have known to call the airline to inquire if their flight was delayed) or the airport personnel (they didn't know to notify the passengers of the delay even if the information was already sent out to the computers). Due to this terrible experience I will never buy Lucky Air tickets again.
Cabin FlownEconomy
Value For Money 12345
no
2/10

Lucky Air customer review

Review by (United States)

I've ridden Lucky Air before and have usually enjoyed their service until today. However not only did they fail to notify passengers of a weather delay (the notification came 3 hours after they knew about the delaye) but their customer service reps on the phone were also unhelpful. They blame either the passengers (they should have known to call the airline to inquire if their flight was delayed) or the airport personnel (they didn't know to notify the passengers of the delay even if the information was already sent out to the computers). Due to this terrible experience I will never buy Lucky Air tickets again.
Cabin FlownEconomy
Value For Money 12345
no
5/10

Lucky Air customer review

Review by

Nanjing to Kunming on a new B737. As I was sitting in in seat 1F had a lot of legroom. Cabin crew was excellent. I was served a tasty dish on the 3 hour flight. For the return flight the ground staff (Ticketing Desk) in Kunming was outstanding.
no
5/10

Lucky Air customer review

Review by

Nanjing to Kunming on a new B737. As I was sitting in in seat 1F had a lot of legroom. Cabin crew was excellent. I was served a tasty dish on the 3 hour flight. For the return flight the ground staff (Ticketing Desk) in Kunming was outstanding.
no
4/10

Lucky Air customer review

Review by

Overall it is a 3 star airline but considering the price for tickets would give it a four star. When I bought the tickets I thought it was budget airline. A three hour flight from Kunming to Nanjing only cost me 45 USD. But aircraft were new and there was free meal. The quality of the food and beverage was average.
no
4/10

Lucky Air customer review

Review by

Overall it is a 3 star airline but considering the price for tickets would give it a four star. When I bought the tickets I thought it was budget airline. A three hour flight from Kunming to Nanjing only cost me 45 USD. But aircraft were new and there was free meal. The quality of the food and beverage was average.
no
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