LOT Polish Airlines

✅ Trip Verified | Warsaw to Krakow. This airline is unreliable, if you value your time avoid at all cost. Constant delays and cancellations. Any connecting flights with LOT are a huge risk. It’s always the same excuse for delays “operational reasons”

✅ Trip Verified | It was a pleasant journey onboard LOT Polish Airlines. Round trip from Krakow to Bucharest. All flights were on time, and boarding was reliable, the cabin crew was amicable. It is a high-speed connection with a beautiful view of the Carpathian Mountains.

✅ Trip Verified | Lviv to Nice via Warsaw. LOT Polish Airlines is the worst airline. I recently traveled from LWO-NCE via WAW and my flight landed in Milan. I was suppose to land in Nice France. Which is 500 kilometers from Milan. LOT polish airlines told passengers they need to find there own way at their own cost to get to Nice. Passengers that want to go back to Warsaw and get rebooked had to wait 2 days since LOT doesn’t Fly daily to NCE. I had to pay $75 for a train which took 8 hours and $25 for a metro. All in all why fly with an airline and pay them money when they can’t even get you to your destination on time or even to where you need to get. This is the 4th time this year LOT screwed me over. I am done. Lucky European laws will get me my compensation for this canceled and humiliating flight.

✅ Trip Verified | LOT must be the worst airline I have used. On the flight from Kiev to Warsaw, my luggage came back with wheel ripped off. Their online claim policy for damage luggage has a 7 days limit. I have filled up their online claim form twice. After submitting the form you don't receive an instant confirmation email. The customer service told me to wait 5 days then contact them or submit the form again if I dont hear from them. Submitted the form twice, waited.... and nothing. The only number they have is to automated phone line service and you actually can't talk to anyone. You can contact the advisor via live chat, which is pretty useless and they tell you to submit the form again. I would give 0 points if I could. Unhelpful, unreliable, with bad constructed system. Avoid at all cost.

Not Verified | Chicago to Tel Aviv via Warsaw. Nothing happened on time, I took 4 flights with LOT for my trip and all flight faced significant delays. Staff was polite and accommodating.

✅ Trip Verified | Zagreb to Chicago via Warsaw with LOT Polish. Don't go with this airline if you go over 3h flight. No space for legs if you are a tall person, seats are quite uncomfortable. But that's only a problem if you fly to destinations over 3 hours. The flight attendants are not helpful, their English is hard to understand. If you call them to your seat for help or to get a glass of water they will be mad, and will tell you to get up and pour it yourself in the back of the plane, and if you are sitting in the middle you are in trouble as every time you need to ask people to move so you can stay hydrated or want to go to the toilet. What's the point in the call button than? This is my first and I hope last bad review about anything, including restaurant, flights, hotels etc. The workers at the airport are very rude and minding their own business, don't really care about helping, instead they tell you "Go read the screens or use the smart screen helper" without even looking you. The only good side is that aircraft captains are very professional and speak very good English.

✅ Trip Verified | Amsterdam to Tokyo via Warsaw. Due to the problem with the 737MAX, LOT used an older 737 and a chartered one from Blue Air on the way back. From WAW to NRT, 787-9 Seats in business (2x2x2) are a bit short in flat for 6"3 but wide enough to manage a few hours sleep. Service was constant and cabin crew try to keep you comfortable. Food choice was between Western and Japanese. Tasted nice. Wine selection was could. The Polish white wine Polaris was amazing. Excellent value for money.

✅ Trip Verified | Tokyo to Warsaw. Overall not at all impressed about the service on this flight. The staff was far from being attentive and friendly, were rude, never smiled and didn’t attend to passengers calls. On a 11 hour flight only two drink services and no snacks, which caused a great number of people walking up and down the aisle to help themselves at the drink trolley in the back of the plane. This obviously caused annoyance for all passengers seating on the aisle, who were not able to rest at all. Would recommend reviewing hospitality and service standards, a smile and a thank you every now and then would be appreciated.

✅ Trip Verified | Seoul to Heathrow via Warsaw with LOT Polish Airlines. Most awful experience! Flight was cancelled 5 minutes before boarding. The staff were then rude and extremely impolite. Took them ages to help each person, with a lot of people missing out on leaving flights. The guy who dealt with me, did not even apologise or speak. Instead typed away at his computer huffing away. Not only that the airline itself is very basic with the worst entertainment and food value. Great for a cheap quick flight as it’s very affordable, just avoid at all costs for long haul.

✅ Trip Verified | Poznan to Oslo via Warsaw. An absolute garbage airline who are late or cancelled for unknown reasons as staff are not professional enough to provide information to the passengers. If you have a connecting flight and you depend on an airline to be on time, do not use LOT.