LOT Polish Airlines

✅ Trip Verified | Refunds for canceled flights take a long time. Managers barely answer in social networks. On the phone they hang up. No one can name at least the approximate terms of return. They say the same thing - wait. The administration responds selectively. Complete failure as an airline that is part of Star Alliance. I think that it is possible to use the services of LOT only as a last resort - if there are alternatives - I’d better use them.

✅ Trip Verified | Budapest to Krakow with LOT Polish Airlines. Terrible service. Flight canceled due to Covid. Online form filled for refund. 2 months later, nothing. When contacting them, they just say "you must wait". The friends I would have met there all received their refunds in days from other airlines.

✅ Trip Verified | Zurich to Colombo via Warsaw. I can’t describe how bad it was. I have flown countless of time in many business class cabins around the globe, but first time with Lot Polish long haul flight. From short leg, Zurich to Warsaw, and I didn’t expect much, but even for that short leg they come only to bring the food and to take food. That’s all. No smile, offer, kindness, asking me for some other drink. Long haul flight they bring food, take it, and during flight I barely could see them. Even when crew pass by, they intentionally ignore to see you. Any time they didn’t offer anything to passengers. You have to press the button and then someone with ‘what do you want’ face would come. And main meal - worst ever. Had some kind of beef that wasn’t eatable. Worst meal ever in any cabin class. I complain that this wasn’t good and I cannot eat, I asked for some other meal option and crew member offered me to check only if there any leftover in economy class. Can you believe? The crew was completely not interested in working and serving passengers. They just don’t want to care and obviously this was normal attitude to them. I would avoid them always!

✅ Trip Verified | I've flown cross Atlantic plenty of times, but this was by the worst trip I've ever endured. We get on the plane, and it might as well be a Frontier (bargain flyer) plane. The seats are tiny and hard, not enough room for two grown adults to sit comfortably next to one another. I sat next to my dad and our arms were overlapping almost the entire time. If you're on the aisle you get a little more room, but in turn every single person walking by bumps into you. And the seats recline maybe one inch? I ended up contorting my body to get any sleep: kneeling on the floor, legs tucked under the seat in front of me and head on the seat. These are the conditions you'd expect from a 2 hour flight you got for super cheap, not a 9 hour flight you paid over $1000 for. Food was mediocre, even for a plane. Portions seemed smaller than ever, selection was pretty minimal. Oh, and of course the flights both ways were delayed. We missed our connecting flight in Warsaw and had to get rebooked, then on the flight back the plane was something like an hour and a half late to take off. The staff was fine, but they too weren't pleased with the accommodations. It was also ridiculously expensive. If you need to fly to Poland, do yourself a favor and fly to a major hub like London or Frankfort first, then book a RyanAir to Poland. Even with paying extra for luggage, it will still cost you less and the flight will be so much more enjoyable.

✅ Trip Verified | Kraków to Chicago. Horrible horrible horrible. This was my worst trip! Expect much delays, end up on some old airplane, tighter than sardines. You pay 300-400 more for a premium airline to get some cruddy plane. On top of it 50 pieces of luggage left behind! It was a direct flight and they ran out of room. Choose a different airline and steer clear!

✅ Trip Verified | New York to Warsaw. I chose polish airlines because last time I felt so comfy and impressed. This time was a mistake. They changed our plane from Boeing 787 to an old Air Belgium A340. Screen didn't even respond, no movies to watch actually. Stains on chair. One flight attendant was rude. I did not like it at all. Worst flight I've had... next time I will choose Delta&Air France.

✅ Trip Verified | Tel Aviv to Chicago via Warsaw. The WWarsaw to Chicago flight was delayed several hours because of an issue with the engines that had been delaying flights for days. The airline, despite knowing about the issue and the need to switch aircraft in advance, did not notify customers ahead of time. Flying business from WAW to ORD in their replacement aircraft, there were a number of things not working — the overhead reading lights did not work, the headphone jacks with the headsets provided, the touchscreens for the entertainment systems, etc. The delay information was communicated poorly and sporadically. I followed up with the airline on 28 December since the delay had been over three hours and I was entitled to a partial refund under EU law. I received a confirmation email on 8 January confirming that I was due this money and would receive it within four weeks. That time came and went. I followed up through the form on their website they direct you to, with their chat representatives on Facebook messenger (who gave me conflicting and sometimes inaccurate information about my claim status), and emailed an address those reps gave me via FB. It has been days and there is not a single response about the airline's failure to provide the required compensation within the guaranteed time frame.

✅ Trip Verified | LOT Polish Airlines lie to us. Boeing 787 that supposed to fly, don't. Night before or even same day, we find out some other carrier will fly. I had purchased exit row seats on a round trip Warsaw to Chicago. Same day found out LOT took my seat they had rights according to what LOT rep told me. I was forced to purchase business class seat for $1000 one way. On the way back, night before, I was informed EuroAtlantic Airways will fly, plane from the hell. Very narrow uncomfy seats, everybody was complaining. One of the arm rests was pinching my hip, still have a bruise. Flight attendant offered me middle row seat, I took it, arm rest was in a normal position. Flight attendants mentioned to us, those seats are for a short flights, up to 2 hours. Our duration of flight was 10.5 hours, with additional one hour delay. Movies were from 1970's, Seat belts were dirty. I have been supported LOT for 35 years, but this was my last flight.

✅ Trip Verified | Newark to Warsaw. Avoid this company, absolutely the worse airline. 9 out of 10 times your flight will be canceled or delayed - speaking from my own experience and my friends. Unfortunately i had no other choice but to use LOT’s services as they are the only ones flying straight to Poland, and my mom due to health reasons (Time, distance to be walked etc) is not able to take layover flights, since they take way too big toll on her health. Todays departing; flight was of course, as expected; delayed over 4hours leaving from Newark. This completely ruined all the transportation arrangements we had made at our destination. Again do not use their services, they are by far the worse in class, I will be looking to obtain a refund for their terrible, not worth the money services. Use Lufthansa whenever possible, never had issues.

✅ Trip Verified | Beirut to Amsterdam via Warsaw. The plane from Beirut to Warsaw got delayed a little. So I missed my connecting flight from Warsaw to Amsterdam. Now I am sitting in Warsaw airport waiting for another five hours for another flight to take me to Amsterdam. Oh and they gave me a voucher for a free meal.