✅ Trip Verified
| I flew LOT in Economy Class from Prague to Los Angeles, USA, via Warsaw, Poland, in December of 2017. I fould LOT's hard and soft products to be on-par or above other operators in the European region. Check-in via their Apple iOS mobile application worked flawlessly and the baggage drop at Prague airport had no line. The agent there was efficient and polite. The flight from Prague to Warsaw on an Embraer 170 was uneventful and encountered a slight departure delay, approximately 20 minutes, but arrived in Warsaw on time. Both the cabin and flight deck crews made timely and informative annoucements in Polish and English. The aircraft was clean and the staff served complimentary water and chocolate wafer cookies, along with the option of duty free shopping. The only item I noticed was that the seat covers were worn and in need of replacement, but it wasn't too bad. Warsaw Airport was small, easy to navigate, and the airline and border staff proficient. All were able to communicate in English easily. The Warsaw to Los Angeles flight was delayed two hours on account of a late arriving aircraft. The staff announcements were informative and no additional delay was encountered. The Boeing 787-8 on the second leg was immaculate and all fixtures fully functional. The economy seats were comfortable, with plenty of padding, and ample legroom. (I am 6-foot, 1-inches, for reference.) The recline was also sufficient without impeding the person behind you. The food served was outstanding, best food I've ever consumed in economy, and I've flown over 1 million miles to-date. The staff were professional and proficient though lacking in smiles, but not uncommon for their culture. The entertainment system was plentiful and functioned flawlessly throughout the nearly 12-hour trip. Again staff announcements were made in both Polish and English by the cabin and flight deck personnel. My only issue with the second flight was bathroom cleanliness. It appears the staff may not observe the condition throughout the flight and a small effort to keep it clean and orderly would have made a big difference, but this was the only issue encountered. Overall, I found LOT to be an excellent option on on European travels. The staff were polite, efficient, and competent, the planes were comfortable, and, apart from some delays and some very minor issues onboard, as mentioned, the trip was comfortable and enjoyable.