LOT Polish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 693 reviews
4/10
3 star Skytrax Rating
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9/10

"received a top notch service"

(Belgium)

Trip Verified | I have flown with LOT about 10 times by now and not had an unpleasant flight. This time, on flight LO234 on the 2nd of March, i opted for their business class product and received a top notch service. The cabin chief was extremely courteous, the catering of high quality and the presentation impeccable. Very smooth flight , that departed and arrived earlier. I feel safe and very well taken care of with LOT.
AircraftE175
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBrussels to Warsaw
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

“Really pleasant flights”

(United Kingdom)

Not Verified | Never travelled with lot before, and after reading bad reviews, feared worst. But surprised. Got LO286 0630 LHR to Warsaw on Fri 1 March and back 1530 on 3rd. Really pleasant flights, Free Tea coffee Water, a snack (Apple pie etc) & chocolate bar, More than get from most airlines. Return seemed bit confusing when boarding, right before departure everyone had to tag up smaller cabin bags and told put under seats, cases above, Then human nature once onboard every bag goes everywhere (Smaller stuff in racks etc) and there was still space. This probably delayed departure by few minutes. Opposite way from LHR non of it and left on time. Flights great, Aircraft clean. Thank you LOT.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Warsaw
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"think twice before choosing this airline"

(Switzerland)

Trip Verified | We recently had the worst experience with LOT, an experience that left us utterly frustrated and disappointed due to their abysmal mishandling of baggage. The representatives were unhelpful, providing vague and inconsistent information, leaving us in the dark with our damaged baggage. The lack of communication and transparency is nothing short of appalling. It is disheartening to see a company that seemingly prioritizes profit over customer satisfaction. The stress and inconvenience caused by the mishandling of our baggage during what should have been a straightforward journey is unacceptable. In addition to the emotional distress, the financial burden incurred is something I did not anticipate when choosing this airline. They have the worst customer service ever. That was our worst business class experience. They mishandled our luggage and they did not even want to be held responsible. I strongly advise potential passengers to think twice before choosing this airline, as the risk of losing your belongings and enduring a lackluster response from the airline's customer service is not worth the potential savings in ticket prices. Choose an airline that values its customers and can be trusted to handle baggage with the care and attention it deserves.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteTokyo Narita to Zurich via Warsaw
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Buy onboard food is available"

(Switzerland)

Trip Verified |  Had 5 flights within 2 days on LOT. Still serve free food and water. Buy onboard food is available. Booking process, rebooking process etc. easy. Lounge is nice. During Covid a meal was served. Better than the normal buffet which is back. Staff from very friendly to I do my job. Ground staff can be hit and miss. Maybe I am lucky but using LOT always had good experience with their call center. Like the old C seats as space for feet.
AircraftEmbraer
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWarsaw to Breslau
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"do not recommend this airline"

(Canada)

Trip Verified | I have the worst experience ever flying with Lot Airline. They lost my luggage and I wasn’t the only one. Now after almost six months sending a number of emails back and forth with all the information we’ve been told to send, I have never received anything. They kept saying that my luggage was not found and they transferred me to the compensation department with no one answering my request or even bothering to help. I have been travelling for so long with a different airlines but I never had the same bad experience. I do not recommend this airline to anyone. It is the worst ever!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBeirut to Toronto via Warsaw
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"impossible to change seats"

(Norway)

Trip Verified | LOT is ok but it is impossible to change seats. Ended up squeezed to the window. I prefer aisle and also willing to pay for it. No luck with LOT. I was lucky to have business from Cairo to Warsaw. That was pleasant although the standard economy seats. The economy flight to Oslo was less comfortable.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCairo to Oslo via Warsaw
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

“It was horrible”

(United States)

Trip Verified | We made it safe and sound to our destination so that is good. There were 2 key areas of horrible service: 1) The boarding process on both flights was a zoo. There seemed to be no real process, everyone was pushing and shoving, no leadership or communication from the gate staff. It was horrible. 2) Upon arriving at our destination in JFK, it took a full 2 hours to receive our checked luggage. Some bags came out in a timely manner but 2 of our 6 bags were held up somewhere. There was a group of about 40 people stuck waiting for the remaining luggage. After 2 full hours the luggage was finally delivered. There was no help available from LOT and no announcements at all. We were just stuck waiting. Luckily I did not have a connection to get to but I am guessing some of the others did and might have missed their connection. Upon contacting LOT to discuss the horrible service and see if there was any compensaion, I was informed that they are not legally obligated according to some Montreal Convention to provide any compensation unless I incurred some out of pocket expenses. They did not care about my concerns nor my impression of LOT Polish Airlines. As such, I will be avoiding LOT if at all possible for future travel and I recommend you avoid them as well.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBudapest to New York JFK via Warsaw
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"very disappointed passenger"

(United States)

Not Verified |  Reservation is the worst I ever seen. We were flying in two groups, leaving on different dates and coming back on the same flight. The LOT reservation system is made that way that if you try to check prices for the same flight two or three times in the row on one login the prices are going up and up. For every check. Now we decided on flight and selected the flight. during the check out procedure (we even gotten the temp reservation number) lets say tickers were 860.00USD each way. During the checkout screen refreshed itself and we got bumped to the selection again. Guess what, the prices were 860.00 one way and 1400.00 return. The rest of the group were doing the reservation for the same flight with out issue. One person forgot to select the seats and meals and during the checkout got "kicked out" and when she returned back the prices were 1400 USD one way. So if your take your time to think, LOT kicks you out, or kicks you out if you check the same date and the same flight multiple time from the same computer. Its called "cookies". They track you and adjust the price while you are there. Premium seats with leg room come at a price of 70USD, 20USD and 16USD, depends on how much leg room you are willing to pay for. I flew with LOT 3 times in the row and each time with multiple members of my family. Each time premium economy. But after what they did to me today with price switching right from under my nose. I don't think I will use LOT again. Last thing, on the flight from JFK to WAW cabin crew instructed us to use the bathrooms on the end of the plane. With long lines. On the way back they let us use the lavatory in the galley between business and premium class. It seams that they do what ever they want or who they like. There are excellent stewards/pursers and on the other hand not so much. If you like LOT and you are willing to pay for everything we warned. The 2024 is my last flight with LOT, part of my group purchased tickets and I got stuck with high prices. That is a shame. I am very disappointed passenger.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteNew York to Krakow via Warsaw
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never recommend this airline"

(Canada)

Trip Verified | I booked round trip for Toronto-Warsaw-Mumbai-Ahmedabad. Departure flight because Warsaw to Mumbai flight was delayed by 5 hours 30 minutes I missed my connection flight from Mumbai to Ahmedabad, for that they did nothing, they told us that you have to go by yourself, we can’t do anything. I emailed them about that flight claim but they didn’t reply. Same thing for my return flight, they have changed my flight and given me another option I was ready for that but again they emailed me that that flight was cancelled by airline. What nonsense is this they are just wasting my time and money and doing nothing. I contacted my travel agency with screenshot of email from lot airline about delayed flight for claim for Mumbai to Ahmedabad flight but airline rejected that claim. I would never recommend this airline to anyone I’m just frustrated with them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Mumbai via Warsaw
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"very professional"

(United Kingdom)

Not Verified | Our flights were disrupted due to snow bound and we missed the connection flight. When we arrived at Warsaw the team had all the documents and tickets ready for hotel, taxi transfers, breakfast and dinner included. All the process took less than 10 minutes without any fuss and extremely organised. No Faults, very professional.
AircraftBoeing Max 8
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChisinău to Warsaw
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes