✅ Trip Verified
| London to Chicago via Warsaw. I do not recommend Polish Airlines to anyone, we flew with them today and consistently had the worst service, resulting in us not making our last connection, sleeping in an airport, with them refusing to rebook our tickets without us repaying, leaving us stranded in the airport overnight. Firstly in our first check in, the lady from LOT left her shift in the middle of helping us, making us wait for the next person to come in. Then that flight departed an hour late with no warnings of delay. After that we left from Warsaw, leaving again 20-30 minutes late. This resulted in us arriving 20 minutes late to Chicago, and when we went to try to recheck our baggage there was no one at the desk, we ran around asking people until eventually the guy saundered up and rudely told us to go put our bags with the other airline. Due to all these delays we missed our flight by 2 minutes. When we called customer support we spoke to Caroline. She would consistently say she would call us back and hang up, then not call back. We spent 3 hours recalling them and arguing, and although we asked to talk to her supervisor, we had to wait two hours to finally speak to him. When the supervisor, got on the phone, he said that while our connection was below the minimal connection time (meaning they should repay us) that was only because of their airplane delay so they wouldn't help us book our next flight, and that since we "got lost" looking for where to recheck our bags (ie their employee wasn't at his station to guide us) it was our fault we missed the flight, and that if we hadn't "been wrong" we would have made it. This is the only airline I ever heard of that would make you pay for the flight you had with them again because of their aircraft delay. In the end, the customer service agent hung up on us, as did her supervisor, after both were being continuously rude, not answering questions, and blaming us for their errors in service throughout the call.