✅ Trip Verified
| Venice to Krakow via Warsaw. LOT personnel did not open check-in until 1 hour and 45 minutes before flight, 15 minutes later than they said that they would. When we checked in, we were informed that we owed 40 Euros for our baggage (my wife and I had one bag each). We tried to pay at the check-in, and were told that they could not accept cash, and that their credit-card reader wasn't functioning, so we would have to go to a baggage office that was across the terminal to pay for baggage. When my wife got there, she was told that it would cost 48 Euros because she was paying by credit card. We were extremely aggravated, but payed for the luggage so that we could continue our vacation. The flight was 2+1/2 hours late leaving for Warsaw. We were worried about our connection to Krakow, but were told a total lie by the flight attendants as they said "Don't worry. Everything is delayed in Warsaw". This was very untrue as our flight to Krakow was boarding as we arrived in the terminal in Warsaw, causing us to run to make the connection. Also, when we boarded in Warsaw, it was a total "free for all" as they did no pre-board, and everyone from old men in wheel chairs to mothers with babies in a stroller was all treated equally by the airline, and had to jockey for position to board the flight. I am handicapped and use a cane due to having broken my ankle very badly a few months ago. This added to the stress a great deal. We did manage to arrive in Krakow, but our luggage did not. It was unbelievable that we went through all of that agony to have the privilege of paying 48 Euros for luggage that they lost. Never again.