Lion Air

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 132 reviews
4/10
2 star Skytrax Rating
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7/10

"Take-off was smooth"

(Malaysia)

Verified Review | JT683 Lion Air morning flight from Surabaya to Palangkarya. Departed on time. The flight was not full, so all passengers were in the plane 15 minutes before departure. Take-off was smooth and the flight landed in Palangkaraya exactly at 7.50 am but landing was rough.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSurabaya to Palangkarya
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"extremely uncomfortable"

(Indonesia)

Verified Review | It is expected that Lion Air JT 955 (Lombok to Bali) would be late departure as most Lion Air flights are after midday. The two hour delay "for operational reasons" was expected however with no notification of the delay until you reach the airport always makes things frustrating. The biscuits and water for the children helped pass the time. However, when boarding, we all felt claustrophobic and short of breath. There seemed to be no air conditioning and the temperature in the airplane had each of us sweating profusely with most travellers only getting relief from using safety cards to fan themselves. Towards the end of the short flight it did really seem that we were cooking in the aircraft. Relief was only felt when getting outside the back door to get some fresh cool air. While I understand Lion Air is usually late other than if you catch an early morning flight, the travel conditions on this particular flight was extremely uncomfortable and unnerving for the family.
AircraftBoeing 737-900
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLombok to Bali
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not book Lion Air ever again"

(Indonesia)

Verified Review | Jakarta to Denpasar. I will not book Lion Air ever again. They just emailed us that our flight is moved to an earlier flight but we cannot make it because we live far from the airport. When we called after a gazillion times - they asked us to pay additional charges if we want to move our flight. That is totally wrong because they just informed us hours before our flight and they are the ones who moved our flight first not us. We ware unable to contact them even if we called, emailed, facebook messaged, instagram messaged, chat and all. Their service is very poor and they do'nt accomodate their passengers at all. We also asked for the advisory during the Mount Agung eruption but they did not advice and they only told us that there are no threats at all even if other airlines already allowed flight change. Never ever book in this airlines if you want a convenient flight. They are unreasonable, rude and only wants your money.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteJakarta to Denpasar
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"not pleased with the airline"

(Singapore)

Verified Review | Singapore to Jakarta. Obviously this 5 years old aircraft has seen a better days. First step into this aircraft, the cabin smells. Sit at 34A, but someone sat there before I get there, approached the Crew member, he is happy to switch another back window row for me and also alert the passenger that sat at my seat. Crew service on this flight is good, smile and pleasant. But the aircraft should retired. The seat is dirty and hard. The front pocket is wrecked and the tray table sticker should be removed ages ago! The seat pitch is very tight, my leg was uncomfortable when touching the back of the front seat, I'm just 5ft8. No IFE or inflight magazine. No meal served, although they have cart service, just a choice of two, a bottle of over charged water and a red bean paste bun. Flight was delay for 15 min. No information about the delay, mid flight and before landing information form pilot. Flying blind mainly. Rough touch down, aircraft part at remote bay and pax transfer to terminal by over crowded bus. No proper sequence for the disembarked hence everyone rushing to get a better seat or stand on the shuttle bus. Overall, not pleased with the airline. I didn't want to use the aircraft lavatory, because before I even open the door, I can smell the strong fragrance of urine behind the close door and when I open it after, the floor and the toilet was wet n sticky.
AircraftBoeing 737-900
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSingapore to Jakarta
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"cheap but not worth it"

(Indonesia)

Verified Review | Lion Air is the worst airline in Indonesia. I've had this flight from Jambi to Jakarta (JT 607) delayed over 3 hours in which cancelled all my activities. The flight is scheduled for 6 a.m however until 9 a.m there is no reasonable explanation when the flight will be departed. The only reason is the flight is postponed due to the bad weather. However, at the same time, several airlines has departed with the same weather condition. My advice for this airline - avoid it, the ticket was cheap but it is not worth it.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteJambi to Jakarta
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"Bad communication service"

(Indonesia)

Verified Review | Jakarta to Denpasar. Due to take off 7 pm. Delay information at 6.30pm. No more info. Reason not clear. Got refreshment at 9.35pm. Read from TV monitor stated delayed 22.10. A very bad expererience. Bad communication service. Really disappointed.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteJakarta to Denpasar
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"very bad airline and service"

(Indonesia)

Verified Review | Singapore to Jakarta. I was supposed to board on 20.40 pm and got delayed until 00.50. I'm writing this while waiting and still hasn't boarded. A very bad airline and service. No one told me if it got delayed I have to asked the information desk each time it got delayed, again and again and again. There is no compensation given as well nor any apology said from the airline. I don't recommend ever taking this aircraft.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSingapore to Jakarta
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"this was the lowest price"

(Indonesia)

Verified Review | Jambi to Jakarta. Lion Air is infamous for delays. I took this flight because this was the lowest price and the most suitable schedule. The flight was okay, surprisingly no delay, but the FA was not hospitable. no IFE or inflight meal for purchase, maybe because it was just a short flight.
AircraftBoeing 737-900ER
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteJambi to Jakarta
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline to date"

(Singapore)

Verified Review | Denpasar to Lombok. Worst airline to date. They're never punctual for their flights and always due to operational delay. Terrible service recovery. Why can other airlines do it and not this one? Honestly, they don't deserve my time for a long review. In fact, 1 star is too much of a compliment. They should really think about the management or rather go out of service.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDenpasar to Lombok
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"recommended for its low price"

(Indonesia)

Verified Review | Jakarta to Denpasar. During check in there was an extremely long line. The staff noticed us and brought us through the front of the line and quickly checked us in. The walking distance from check in to the gate was fairly easy as this was a domestic flight. At the gate we took a bus ride to the plane. The flight was delayed by approximately 30 minutes however the landing at the destination was only delayed by 10 minutes. The flight was quick and smooth; however no food or beverages were served or offered as there were none. Although a small water bottle was offered for Rp 10,000 or approximately less then a dollar. There was no in flight entertainment system also. However food and beverages could be packed or bought from the airport and allowed in the flight. This flight was last minute booked but we still got a good price. The only issue were the lavatories. There were only 4, they were not cleaned properly. Lion Air was decent and is recommended for its low price.
AircraftBoeing 737-900
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteJakarta to Denpasar
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes