Lion Air

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 141 reviews
4/10
2 star Skytrax Rating
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1/10

"worst airline I have flown with"

(Indonesia)

Trip Verified | Jakarta to Denpasar. This would have to be the worst airline that I have ever flown with. Our first check in online at Jakarta, had the flight on time, but alas we arrived to the airport the flight was delayed 3 hours, due to what they said was technical fault. No service from the air hostesses on the flight, I was glad to get off. Then on our return trip from Denpasar back to Jakarta, another 4 hour delay and more technical difficulties.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteJakarta to Denpasar
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"flight was not very comfortable"

(India)

Trip Verified | The flight from Jakarta to Berau was a mixed bag. The leg from Jakarta to Balikpapan was flown on a B737-900 on Lion Air, which was pretty much on time though the flight was not very comfortable with very limited leg space. However the flight from Balikpapan to Berau was delayed by almost 4 hours which was really irritating since the flight kept getting pushed by an hour at a time. They did give each passenger a compensation of 300,000 for the delay but which did not cover the fact that I had to shell out extra for a hotel room in Tanjung Batu since the connecting boat to Derawan was missed. The flight as such was ok but the next time would prefer to fly Sriwijaya or Garuda despite paying a slight premium.
AircraftBoeing 737-900ER / ATR 72-500
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteJakarta to Berau via Balikpapan
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"seats were not very well spaced out"

(India)

Trip Verified | The flight from Berau to Jakarta was in two parts. We flew from Berau to Balikpapan on a ATR 72-500 of Wings Air which was quite comfortable since I got a first row seat and was thankfully on time since there is nothing to do at Berau airport. The check in process was smooth and hassle free. The Balikpapan to Jakarta leg was delayed almost 2 hours, thankfully I had planned a long gap before international connection to Mumbai (to Singapore). The Lion Air leg of the flight was relatively less comfortable and the seats were not very well spaced out, so I would say it was ok but would definitely would not plan a flight with Lion Air if time is critical.
AircraftATR 72-500 / Boeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBerau to Jakarta via Balikpapan
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"it is good journey"

(Indonesia)

Trip Verified | Pontianak to Jakarta on board Boeing 737-800 NG. The check in process is smooth and the ground staff was kind and helpful. The cabin crew was nice and polite. This point makes me amazed that The flight was really on time for departure and arrival to Jakarta. Overall, it is good journey with Lion Air and I recommended.
AircraftBoeing 737-800 NG
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RoutePontianak to Jakarta
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"good journey with Lion Air"

(Singapore)

Trip Verified | Singapore to Jakarta on board Boeing 737-900ER. The check in process is smooth and the staff is kind. The cabin crew was nice. However, The flight was delayed for around more than 45 minutes due to late arrival of aircraft from Jakarta. Overall, it is good journey with Lion Air despite the delay.
AircraftBoeing 737-900ER
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSingapore to Jakarta
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"sorry excuse for an airline"

(Canada)

Trip Verified | Lombok to Denpasar Bali. I wished I'd read the reviews of this sorry excuse for an airline before I bought tickets. The reviews here are bang on. For what is about a 25 minute flight from LOP to DPS, they managed to delay a March 9 mid-morning flight by 4 hours for "operational" reasons and for a "runway inspection" by local authorities. Have never heard that one before. The operational issues seem to start at the top of the organization given that these delays are more the norm than the exception. (Our flight from DPS to LOP was also delayed by an hour.) The cabin crew seem genuinely disinterested and issue only the standard sorry apology but no mention of any kind of compensation or even any food or beverage during the delay. We will never fly them again and will let everybody within earshot know why. This company can't possibly go out of business fast enough. As an aside, we found it amusing that they advertise their 'door to door' parcel service on the seat backs. Who in their right mind would engage this company to deliver packages when they treat people with such disdain?
AircraftBoeing 737
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLombok to Denpasar Bali
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Cheap but not have good quality"

(Indonesia)

Trip Verified | Jakarta to Kuala Lumpur. I know from the start that this airline is the worst airline among all airline in Indonesia. Well known for their bad reputation and deserves it. Cheap but not have good quality (seems like they always have issues). Just let you know if u were on budget trip please use other airline, there are plenty whose cheap but not as bad as this airline.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteJakarta to Kuala Lumpur
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Late as always"

(Indonesia)

Trip Verified | Batam to Bali. Late as always - When are they going to manage this problem? We arrived at the gate before boarding time was due. We asked 30 minutes before the flight was scheduled to take off if there was a delay. Ground crew told us that the flight was ON TIME. However in fact it was delayed by almost 2 hours. We were not advised of any delay until passengers started to ask the ground crew as to what the problem was. We were not offered any refreshments as outlined by the Ministry of Transport. When we asked about refreshments from the ground crew they said - we are preparing the food. However it never arrived. When we asked the crew on the flight - they said the food is not their responsibility. That this always happens that there is a delay but food is never provided because the ground crew are a different group to them. We said the responsibility was Lionair. They tried to explain that Lionair flights are often delayed and therefore it would be very expensive for the airline to provide compensation to all flights, because so many flights are delayed! They then said that they were only the airplane crew and they didn't know if they were late because they never come off the plane! Total lies. Then when they did agree that they we were in fact delayed, they started disagreeing as to how long the delay was. Making up stories about how a delay is calculated. Finally they came to us and said the delay was exactly 1 hour and 52 minutes and that it wasn't delayed by 2 hours. But still nothing about the fact that we should have received compensation in the form of snacks, food etc. as laid down by the Ministry of Transport.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBatam to Bali
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"needs to learn to respect people's time"

(Indonesia)

Trip Verified | Flew Jakarta to Bali. The delay remains the same. I got a 60 to 90 minute delay today. It is like delays are part of the behaviour and culture in this airline. In this era, where people are very busy and don't have one day only to fly from one place to another, Lion Air needs to learn to respect people's time. So, if you do not have the whole day spare time just to fly, Lion Air is the last choice you should make. I think they have to improve to be on time unless they will lose customers.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteJakarta to Bali
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"with 20 kg free baggage"

(Indonesia)

Trip Verified | Banjarmasin to Jakarta. I am happy because they use Boeing 737 MAX which more spacious legroom, comfort seat and less noise. Service is okay for no frill airlines. They give snack and drink because one hour delay. Good service from ground service with 20 kg free baggage and good service from flight attendant.
AircraftBoeing 737 MAX
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBanjarmasin to Jakarta
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes