Lion Air

✅ Verified Review | Singapore - Jakarta in early October on Lion Air. First impressions count, and Lion Air didn't deliver on most counts. What's the point of sending an email asking passengers to web check-in when the facility doesn't work? At the airport the handling agents weren't very friendly but I give them credit for ensuring a speedy boarding of the flight. On board is where the fun begins. Cabin crew were busy talking amongst themselves instead of greeting passengers. Apparently they don't seem to be interested in keeping the plane clean, as I found some wrappers lying on my assigned seat. Then the cherry to top the cake: "this is flight XXX to Jakarta, could passengers please check their boarding passes to ensure if they are on the right flight." First time I've heard that in my life. I suppose that is probably due to personnel mistakes made at Indonesian airports, which really makes me seriously wonder how this airline operates. On the plus side, the ticket was the cheapest among all the low-cost airlines, and my flight departed on time and arrived early in Jakarta. But that was about it. I can't say the seats were very comfortable, nor the inflight beverage bar service fantastic (they don't even have menus in the seat pockets). If I had to fly them I'd do so if I have no choice. Otherwise I'd feel much more at ease if I can fly an airline that has better service and proper safety standards.

✅ Verified Review | I have almost every week flown Lion Air from Jakarta to Singapore, taking the first flight out. Experience begins from check-in where there is always a queue and have to wait long for your turn. (This is likely where the delays originate). The aircraft is parked at the apron and a bus will take you there from the gate, usually a short distance away. During boarding, the FA never checks boarding passes. Seats are poor in legroom and cramped. Since this is a budget airline, there is no IFE, simple F+B can be purchased. Cleanliness can be poor at times as there are uncleared rubbish in the seat pocket. The picture shows a very hazy view out of the window with lots of dust stuck between the panes. On the other hand, FAs are polite and nice, sometimes too nice or perhaps slightly lax to ensure safety on board is adhered to. However, fares are cheap and one can't complain much for that price. Just bring along a good book or a neck pillow and snooze.

✅ Verified Review | Lion Air did their best for my flight from Bandung to Denpasar. The flight was on time. The baggage was also delivered quickly. It took less than 10 minutes for us to go out of the airport. The seat is OK for LCC, but the cabin was not clean enough. Not all cabin crew is friendly.

Most terrible experience and will never fly Lion Air ever again. We booked a return flight from Singapore to Bali via Jakarta and got an email to tell us our flight from Bali to JKT is delayed by an hour which cut our transit time allowance to only 1 hour instead of 2. Initially, we thought even thou rushed, we probably would be able to make it, but we were terribly wrong. When we arrive to JKT, it took us an overpriced cab (airport shuttle never came) and an hour to get from terminal 2 to terminal 3 only to be told by Lion Air staff that maybe we have to go back to terminal 2 to collect our luggage which is total misinformation. They don't even bother to check and they know nothing when you asked them. Thankfully, we did not go back to terminal 2 or else we will probably miss our connecting flight! The Lion Air flight back was even worse. True to what we believe by now, the short 1 hour transit time is definitely not enough. So during our check in at Bali to return to SG, we asked the staff how we can make it within 15 minutes from the flight landing time to the next boarding gate to board at the stipulated time printed on our boarding pass. It is totally impossible. They are not able to give us an answer how they are going to ensure we can make it to the next flight. We had to demand to see the supervisor who told me Icould disagree with the flight changes but that is not true because there is no option I could indicate i disagree with the flight changes and the email about the schedule change only came later after I booked the flight. Finally he said the staff at jkt will be there to fetch us to our connecting flight. And so, flight at Bali was delayed with no information to let the passengers know. We are supposed to board at 3.30pm and we only boarded 2 hours later with no announcements. We had to also change gates for the boarding and again no announcement at all to inform passengers. It was totally chaotic. When we asked if our next connecting flight is delayed since our first leg of flight is delayed and won't reach in time to take the next flight from JKT to SG, Lion Air staff said no which means we will miss the next flight! In the end, they made all the passengers in the connecting flight (those waiting are not connecting passengers) wait for us for 2 hours to board the plane and take off. Food and beverages sold are very limited.

✅ Verified Review | Another classic Lion Air flight for the two hour trip to Bali from Jakarta. The flight was smooth and seamless with cabin crew barely appearing down the aisle as they hanged out at the front behind the curtain. To be fair there was no service to be given besides the safety briefing and every one just got down to some sleep. Lion Air possibly has the tightest leg room seat in the industry with needing to buckle down their legs under the seat in front to fit them in. All in all a cheap flight which included 20kg baggage and a modern jet. Not bad.

✅ Verified Review | Would never fly with them again. Booked business class from Lombok to Denpasar as nothing else was available, received only economy when we got there. Wings Air flight was delayed by 4hrs with no information provided whatsoever. We had to ask 4 times in order to be informed of the delay. Staff was extremely rude. Never book with them if you have a connecting flight!

✅ Verified Review | Jakarta to Singapore With Lion Air. The ticket was very cheap and that is the reason why I choose Lion Air. The flight was a bit late for take off but landed on time. The check in was smooth and the ground staff was kind and quite helpful. Cabin staff cabin were welcoming and friendly to us. The seat were as normal as taking a low cost carrier. Overall, it is quite ok for this flight.

✅ Verified Review | The Lion Air flight departed from Main Terminal, KLIA. Check in was simple. Boarding only started 10mins before ETD and was really slow. The Boeing 737-900ER used was old. The cabin crew was ok. The seat pitch is a minimum of 28", and even for an Asian like me, I feel so uncomfortable throughout the flight which was about 2hrs. Lion is a budget, no-frills airline, thus, no IFE, no meals but a 20kg luggage allowance is provided free. Flight arrived 10mins behind schedule and it takes another 15mins for the aircraft ladder to arrive for disembarkation as Lion utilises the remote stand for cheaper airport charges. Once disembarked, waited for another 15mins for the transporting bus to arrive. Luckily luggage arrived fast. It was a terrible experience!

✅ Verified Review | Surabaya to Jakarta with Lion Air. 12 hours before, I already check in on Lion Air website check in. I already selected the seat then I chose aisle seat - at the boarding time I didn't get my selected seat! If Lion Air can check in on website 12 hours before flight, why didn't I get my selection seat? Other people who did not check-in on website (the other people check in 2hours before flight) got my seat! Lion Air is also often delayed and the quality and the service is very bad!

We flow from Kuala Lumpur to Jakarta and Jakarta to Singapore with Lion Air. I didn't expect much in terms of customer care and service and choose this airline merely for its cheap offers. However, I was quite impressed of this airline for several reasons: 1) There was no cancellation or any delay of our two legs with Lion Air. 2) I found the crew very polite, they had a smile on their faces while welcoing passengers during boarding. 3) I was also very impressed witnessing the staff helping passengers actively with storing their big and heavy bags onto overhead bins, this is a touch that you wouldn't see with European crews. 4) Crew engaged in emergency instructions. They briefed passengers in the exit rows about their duties. There was a seat empty on the exit row so a cabin member was asking people if they would like to sit in the exit row. 5) Crew were not good with English skills, their airline magazine also has no english content at all. 6) Price was amazing compared to other carriers. Full service carrirers such as Malaysia and Garuda wanted 4 times as much money as Lion Air. 7) Seat was comfortable with old fashinoned leather which I do prefer over these new but thin and hard seats from many carriers. Leg space was limited but acceptable for a 2 hours flight.