Lion Air

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 141 reviews
4/10
2 star Skytrax Rating
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4/10

Lion Air customer review

(Indonesia)

Jakarta-Kuala Lumpur and Singapore-Jakarta. Check-in crews were okay. Most announcements were recorded no meal or drink. A choice of orange juice or water would be appreciated. Seat was very hard magazine onboard boring and crews weren't interested in serving passengers. The only good thing is the value of money (if you buy tickets early).
Cabin FlownEconomy Class
Value For Money 12345
no
1/10

Lion Air customer review

(Indonesia)

CGK-SIN-CGK. The seat was terrible with very little leg room the FA's disappeared during the flight no presence at all and the toilet was dirty. On the way back to Jakarta the air conditioner was extremely cold however the mood lighting gave a little comfort and that was the only positive thing I took from the flight.
Cabin FlownEconomy Class
Value For Money 12345
no
na

Lion Air customer review

(Australia)

Mataram Lombok to Denpasar. We arrived at the airport 15.00 for our 17.40 flight and according to staff and the monitors the flight was on time. As the departure time passed passengers went to check-in staff and asked what was happening we were informed the flight would be delayed and would depart at 22.15. No reason given for the delays. 22.15 came and still no sign of a flight. At 22.50 I went to the check-in staff and demanded to know what was happening. Nobody knew and they informed us the flight must have been cancelled and we would probably be taken to Denpasar the following morning. Finally a time came in at 00.15am some 10 hrs after we had checked in. I am angry that staff did not keep us informed of what was happening and still today we do not know why the plane was delayed more than 8 hours. Extremely poor service by not only Lion Air but the ground staff as well.
Cabin FlownEconomy Class
Value For Money 12345
no
1/10

Lion Air customer review

(Indonesia)

Jakarta to Solo trip was horrible. Drinks are not given but sold they aren't cold and they don't serve the drinks with ice either. Extremely loud announcements no entertainment. The plane was pretty dirty and my seat pocket didn't have the magazine. In my row only one seat pocket had a magazine.
Cabin FlownEconomy Class
Value For Money 12345
no
10/10

Lion Air customer review

(United States)

SIN-CGK-MDC. Flights on time. Brand new planes nice looking interior. They accept US issued credit cards unlike other carriers. 20 kg of luggage is included in the price of ticket.
Cabin FlownEconomy Class
Value For Money 12345
yes
6/10

Lion Air customer review

(Singapore)

SIN-CGK-SIN. Booking is to the point. Unlike other carriers offering you - upgrades for baggage allowance better seat inflight meal and so on. 1hr delay is normal especially in CGK on evening flight. Seat pocket is dirty and not cleaned from the previous leg. Overall recommended if what you are looking for is just to get from point A to point B.
Cabin FlownEconomy Class
Value For Money 12345
yes
2/10

Lion Air customer review

(Singapore)

Manado to Makassar and to Jakarta. Nothing was offered on the first leg not even a cup of water. We did not see the crew at all. On the 2nd leg only 1 cup of water given and a small selection of snacks for sale after that. Again your don't see the crew at all after distribution of items. Disembarkation through the rear exit while the stewardess stood leaning against the wall with her arms folded. The only good thing about the flight and airline was that it was on time the seating was really very cramped.
Cabin FlownEconomy Class
Value For Money 12345
no
3/10

Lion Air customer review

(United Kingdom)

CGK-DPS-CGK. They take you from A to B and that's it. Web check-in was not functioning. Last minute change on departure gate. Delays seems to be normal when flying with them the only positive was the cheap fare.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Lion Air customer review

(Malaysia)

My trip from Changi to Jakarta was pleasant I choose the seat near the emergency door and the leg stretch is very good. The trip back was nice and smooth it is a no gimmick airline. For me you've got what you pay.
Cabin FlownEconomy Class
Value For Money 12345
yes
3/10

Lion Air customer review

(Indonesia)

Pangkal Pinang (Bangka) to Jakarta what should be a one-hour flight. Flight delayed by 4.5 hours and almost no information given. I eventually found out that the plane was still in Jakarta awaiting the pilot. After a one-hour delay we were given chicken and rice (horrid if you're a vegetarian but that's Indonesia for you!). After that nothing - not even a word about compensation. The staff were fine onboard - it's the management who need a serious shake- up if they think a 4.5 hour delay for a 1-hour flight is in any way acceptable.
Cabin FlownEconomy Class
Value For Money 12345
yes