Lion Air

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 141 reviews
4/10
2 star Skytrax Rating
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7/10

Lion Air customer review

(Australia)

DPS-JOG return. Outbound we had one of the new 737-900ERs with mood lighting on return an older model. Both ways I was given an exit row seat which was much appreciated - standard seating is 28 inch pitch. Both flights were absolutely on time. Was tempted by Air Asia's new and slightly cheaper service but Lion Air's schedule (leave early morning return late evening) suited better. No complaints.
Cabin FlownEconomy Class
Value For Money 12345
yes
5/10

Lion Air customer review

(United Kingdom)

Jakarta - Manado. I would try avoid travelling with Lion Air if I could. Luckily my flight was on time. Flight attendants were not friendly at all. It was a bit like a market up there when they were selling food and as they didn't really control how many cabin bags you can take they were hardly any space to put my one bag in the cabin.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Lion Air customer review

(Indonesia)

Balikpapan-Manado 18 July 2012. New Fleet B737-800ER nice interior. Departure and arrival was on time. The service was standard. I always choose a seat near emergency door. Cabin crew handling was nice.
Cabin FlownEconomy Class
Value For Money 12345
yes
6/10

Lion Air customer review

(Indonesia)

PLM - CGK with Boeing 737-900ER . Cheap ticket prices. Departure on time. Friendly cabin crew. Distance between the seat is quite narrow. No in-flight snacks.
Cabin FlownEconomy Class
Value For Money 12345
yes
1/10

Lion Air customer review

(Indonesia)

CGK to UPG on June 17th 2012. Booking was good. It was an average experience yes the plane was good (737-900ER with Boeing sky interior) seat pitch was okay. I have no issue with the "no f&b flight". It was the worst landing I've experienced. On the return flight on board the older 737-900ER seat pitch was poor and the landing was just the same as before.
Cabin FlownEconomy Class
Value For Money 12345
no
6/10

Lion Air customer review

(Indonesia)

CGK-SIN return. Cheapest fares compare to competitors with 20kg baggage allowance. delayed for 20 to 30 mins for both legs without any reason or announcement. Online check-in not available for international flights. Got brand new 737-900ER for both legs. Seat pitch quite tight BoB very limited FA's just doing their job and the inflight magazine is the only thing to entertain you.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Lion Air customer review

(Malaysia)

Medan to Padang. Flight attendants very polite I was able to choose a seat with online check-in however their fleet is quite old (737-400). Flight from Jakarta to Kuala Lumpur (737-900 new fleet) you can not do online check-in for an international flight so I arrived at the airport early. Service and landing at KLIA was good.
Cabin FlownEconomy Class
Value For Money 12345
yes
2/10

Lion Air customer review

(Indonesia)

Lion Air 8pm flight Bengkulu to Jakarta March 2. Flight 2.5 hours late leaving. No announcements had to ask for constantly changing information. No compensation when one customer complained and at last minute Padang food appeared with no implements to eat and way too late. Onboard they briefly apologized as flight late for "operational reasons". My understanding is this is a common occurrence for this flight. This airline has no customer care or communications capability.
Cabin FlownEconomy Class
Value For Money 12345
no
2/10

Lion Air customer review

(Indonesia)

SUB-SIN and SIN-SUB. Cheap price since it's a new route with high load factor. Cramped seats for SIN bound flights and spacious seat on return flight in emergency exit row and bulkhead which you can ask for free. Only snacks and mineral water offered at expensive prices and crews only provide immigration cards during the flight. Airline's magazine is only form of entertainment.
Cabin FlownEconomy Class
Value For Money 12345
no
na

Lion Air customer review

(Indonesia)

Jakarta to Tarakan via Balikpapan. Seat pitch is the smallest I have seen on any airline. Boarding in Jakarta was from both the front door and rear door. They have assigned seats so people boarding from the rear door were trying to move up to the front of the plane. Needless to say this is impossible. The amount of pushing and shoving is brutal. Left 23 minutes late due to boarding. Inflight nothing is offered on a 2+ hour flight. Flight attendants are young and stay in the galley with the curtain closed. The 737-900ER holds over 225 people. They only have 3 toilets - that's it.
Cabin FlownEconomy Class
Value For Money 12345
no