Lion Air

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 120 reviews
4/10
2 star Skytrax Rating
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4/10

Lion Air customer review

(Singapore)

SIN-SGN on new 737-900ER. Flight wasn't full. Small snack box with a bun and cake provided plus a drink. After clearing stewardess no where to be seen. Little regards to safety with mobile phones ringing in mid flight. Flight departed on time and arrived with minimal fuss. Good thing is it departs from Terminal 1 in Singapore.
Cabin FlownEconomy Class
Value For Money 12345
no
6/10

Lion Air customer review

(United Kingdom)

Flew with Lion few times while I was in Indonesia for holiday. CGK-MDC MDC-DPS-MDC. It wasn't a very good experience checking-in at Soekarno Hatta crowded and very unorganised! Could hardly move and food wasn't included. Flights were on time though which was a good thing. It wasn't a bad experience but wasn't the best either.
Cabin FlownEconomy Class
Value For Money 12345
no
2/10

Lion Air customer review

(Singapore)

SIN-CGK on new B737-900. Booking was good website efficient and easy. Flight was delayed for about 45 minutes without any notice. During take off and landing there is one passenger who never set his seat upright and FAs don't bother to remind him. Seat pitch very poor. Baggage claim at CGK is a havoc. Baggage carousel is changed without any notice and a very long time to have your baggage on the belt.
Cabin FlownEconomy Class
Value For Money 12345
no
na

Lion Air customer review

(Indonesia)

Flight Jakarta to Bali was 2 hours delayed. Return flight 3 hours delayed. I tried to call their service center several times but no one answers the phone. No notification of delays until you get to the airport. Time is extremely important when traveling. It is obvious that despite their reasonably low fares they don't care for their customers. I will never fly this airline again.
Cabin FlownEconomy Class
Value For Money 12345
no
4/10

Lion Air customer review

(Australia)

Jakarta-Jogya wasn't a pleasant experience. Plane 1hour late - no info/announcements. Departure lounge overflowing with passengers from 3 late Lion flights. Plane (B737) dirty and shabby with indifferent cabin crew (no checks to see bags properly stowed seats upright for landing/take off etc). Website is good but this doesn't make up for other problems.
Cabin FlownEconomy Class
Value For Money 12345
no
7/10

Lion Air customer review

First pro is their web site very easy and no hidden costs the spring up as you progress into the booking process. Aircraft mostly new and clean with friendly staff. Flight service is limited seat pitch 28" for coach and 32 for business. Very tight however was on request was given a long leg seat with a smile and no charge.
Cabin FlownEconomy Class
Value For Money 12345
yes
na

Lion Air customer review

(Indonesia)

CGK - Lombok DPS - CGK on new 737-900. Using the domestic terminal in Jakarta it was pretty hectic. One thing that bothered me the crew did not check the name on the boarding pass with our ID. The flight to Lombok was delayed for an hour while we were onboard. Seats and service were decent since we were using the old plane. Getting back from Bali to Jakarta was terrible. Using the new B737-900 the seats was seriously tight - have never flown any plane with seats that uncomfortable.
Cabin FlownEconomy Class
Value For Money 12345
no
1/10

Lion Air customer review

CGK-DEN-CGK. CGK-DEN delayed by 2 hours to 11am due to technical problems so Lion Air gave a lunch box - not bad but not appetizing. I went to the Manager on Duty to ask for an earlier flight on another airline (as I was planning to return the same day) but they couldn't find a seat on another airline. When I reminded her that Garuda had a flight leaving soon she said she didn't check with Garuda. They were definitely overwhelmed with complaints. The seat was the most uncomfortable seat I've ever been on. I'm only 171cm (5'7") but my knees touched the seat in front of me. No service onboard not even a glass of water or anybody going around the cabin selling anything. If they dont improve the service I wont use them anymore.
no
2/10

Lion Air customer review

DPS-CGK new B737-900. The aircraft condition although it is brand new but dirty many spots on the leather seat trash on the carpet which shows that they do not clean it properly. FA only did the safety demonstration do the snack & drinks selling and the rest of the flight they chit chat on the pantry. Some of the FA announcement are recorded. Another things some passengers are still doing some activity while the fasten seat belt sign is on and the FA did not warn the passenger to go back to their seat. I believe that Lion Air should upgrade their services and FA skills/knowledge.
no
4/10

Lion Air customer review

CGK to KUL return. Didn't expect much as had poor experiences with Lion in the past but was pleasantly surprised. Check-in very orderly both flights arrived absolutely on time and the fare was very competitive indeed. No food or IFE. Everything else was no-frills - but seats are allocated and flight operates to the proper passenger terminal at KUL and not the awful LCCT so I'd say that Lion has the edge over the other low-cost operator on this route Air Asia.
no