Lion Air

✅ Trip Verified | This is the worst airline I have ever flown. I had booked two tickets on a direct more expensive flight a couple of months before the departure date. 10 days before the flight, they canceled my original flight and rebooked us on a flight that was scheduled for almost 8 hours earlier. It departed 30 minutes after we got into Jakarta, making in impossible to catch seeing how we had to go through immigration, collect our bags, and get 3 miles away to another terminal. After a week of me emailing them daily, they finally rebooked us to a non direct flight that was in the middle of night, so we lost $125 for our non-refundable hotel room we had booked. 13 hours before departurethey canceled that flight and rebooked us automatically on the same flight I had already told them we couldn't make. I try to contact them within 10 minutes of receiving the cancelation email and go on to send them 5 emails which they never answer on the day of our flight. Luckily, my husband somehow manages to get in touch with someone on WhatsApp after waiting for over two hours for a chat response and we are then rebooked on an even worse flight, with a layover (9 hours instead of the 3-hour direct one), that is much cheaper than the original we booked, not to mention the $125 we lost for our non-refundable hotel room because of flight cancellations. The second leg of the flight we were rebooked on is now 4 hours delayed and it is entirely unclear why when the plane is right outside and your staff has offered no apology or explanation, no refund, no nothing.

✅ Trip Verified |  Worst airline there is. No matter where you go with them in indonesia, rules are always different. One time 15 kg, the other 20 kg, which makes you pay every time. Obviously 15 kg for a check in luggage is not enough at all. Always late, cancelled or problems with the airplane. Ridiculous company really We did take it a few times in indonesia (booked in advance) and it was horrific Nearly missed a connection flight because they are late! We took 6 flights and no 1 was on time My knees touch the seat in front of me, not a bit, it is pressed against it, the most uncomfortable airplane. No water or anything is provided on the flight, if it is 1 2 or 3 hours, you do not even get 1 sip of water. The air hostess do absolutely nothing the entire flight, they sit around on their phones. They work 10 minutes before take off and 10 minutes after landing.

✅ Trip Verified | Booked a few Lion Air flights in the past and most have always been delayed ‘due to operational reasons’. After a few years of banning Lion Air for my own sanity, I tried giving it another chance especially as the price is much cheaper than other airlines. Lo and behold, it’s delayed again - initially delayed for 30 mins, informed that it’s delayed for another 30 mins, and as I typed this I’m in another 30 mins delay (no further hopefully but if there is any further, I’m not surprised). Unless you’re really tight on budget and really have all the time in the world, or perhaps you like to gamble, I don't suggest taking Lion Air.

✅ Trip Verified | Every single flight in the past 2 weeks had some sort of issue. Flight #1 KUL-SUB - last moment rescheduled 2.5 hours later, departed 1hr late. Total delay 3.5hrs. Flight #2 SUB-UPG - departed 1hr late. Flight #3 UPG-AMQ cancelled. rebooked to earlier flight Flight #4 AMQ-SXK last moment rescheduled to 2 hours later - aborted landing, ok touchdown on second attempt. Flight #5 KNG-SOQ departed on schedule, aborted landing, ok touchdown on second attempt. Flight #6 SOQ-UPG cancelled, rebooked to flight next day In summary: 6 out of 6 booked flights had some issue. 1 extra overnight required in Sorong (Lion Air not providing a hotel)

✅ Trip Verified | Much better than expected. After reading bad reviews I was very apprehensive. My flights - 3 in total, 1st 20 min late, 2nd 30 min late, 3rd 60 min late. I was fine with this, it really wasn’t too bad. I received my luggage fine (I did make sure v secure after reading all probs with stolen items). Thanks Lion air, you were better than the reviews.

Not Verified | Worst airline. Flight was canceled. No answer to my mail, WA or live chat after 20h. So far no new flight scheduled!!! What is wrong with lion air? No customer service number available to call. Unbelievable.

✅ Trip Verified | Terrible experience! Flight cancelled the night before. Staff at Airport didn't want to help us, we asked for a refund. Don't fly with them the customer service is completely unfair.

✅ Trip Verified | A lot of problems before the flight (cancellations, rescheduling, etc), but finally the flight was perfect in timing, services, assistance. After buying your ticket, check your flight info periodically on the website to avoid surprises.

✅ Trip Verified | Horrible service, Delayed 5 hours without anybody to contact. No compensation, no foods or drinks. We just had to wait and ask for info. Staf can barely speak English and they are scrolling on their Instagram while talking to you. Try to avoid this company at all costs.

✅ Trip Verified | Worst customer service ever! I never met such awful people, definitely not helpful. We bought the tickets online and paid for them, but when we arrived at the airport they told us we haven’t paid. When we showed them the receipt, they told us ‘we took to long from the booking of the tickets to the payment’ and that they could not do anything and just to contact the client service online. We texted them and after 1 day still no answer .. do you think we’ll get our money back?