Lion Air

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 120 reviews
4/10
2 star Skytrax Rating
Filter Reviews by :
Show
2/10

"Worst flying experience"

(Indonesia)

Trip Verified | Lombok to Jakarta. Worst flying experience I have experienced. First, there is no transparency about the departing time, 2 hours of delay (which turned out into 3 hour delay) because of operational reasons, the desk operator doesn’t gave us the clear and complete information about the delay, and they were rude to the customers. A dirty cabin. We have to wait for a long time for a shuttle airport bus after a late-night flight (about 30 minutes) and then wait 45 minutes to get our baggage. This is definitely my last time flying using this airline.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLombok to Jakarta
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"avoid this seat on longer flights"

(Netherlands)

Trip Verified | Denpasar to Yogyakarta. Overall quite satisfied but seat comfort is the main issue. I can't deny that I went for the cheapest tickets. Online booking was easy. Online check-in opens 24 hours before the flight and I was able to already select seats for free which was nice. Check-in and baggage drop-off at Denpasar Bali airport was quick. We booked 15kg of baggage, one bag was slightly overweight and I didn't bother too much beforehand. The employee weighed the two bags together and it said 29.2kg so no problem at all. I printed online boarding passes but we got new ones at baggage drop-off. Flight boarded nicely on time, about 10 o'clock before the 10.25 departure time. Pushback was at about 10.30 and takeoff just shortly thereafter. According to schedule, flight-time would be only 55 minutes and landing would be at 10.20 (Java time is one hour before Bali), but we landed at about 10.40. Taxi took only a minute and 10.50 we were waiting inside on our luggage. That took about 15 minutes to appear on the belt, maybe a little long. The flight itself was boring. There is no service available. Flight attendants seemed professional though. The seat was the main letdown. A little filthy and legroom insufficient. Should have been the same 29 inch pitch as on AirAsia but felt tighter. Couldn't keep my legs straight with my 1.92m and had to bend them. Because of the short flight it was doable but I would try to avoid this seat on longer flights. I would fly Lion Air again on short flights. Our flight operated nicely on time but I hear that can also be an issue.
AircraftBoeing 737-900ER
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDenpasar to Yogyakarta
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"pay extra money to fly Garuda"

(Indonesia)

Trip Verified | Lombok to Jakarta. The worst airline I have ever have had the misfortune of using. Since moving to Indonesia at the beginning of the year I have used Lion Air 5 times. Each time I have been delayed at least 1 hour. It’s a complete normal thing for them. Avoid at all costs and pay the extra money to fly Garuda.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLombok to Jakarta
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"delay remains the same"

(Indonesia)

Trip Verified | Flew Jakarta to Padang. This is the second flight I have flown in the last three weeks. The delay remains the same. I got a 60 to 90 minute delay today, the same as the last one. It is like delays are part of the behaviour and culture in this airline. In this era, where people are very busy and don't have one day only to fly from one place to another, Lion Air needs to learn to respect people's time. So, if you do not have the whole day spare time just to fly, Lion Air is the last choice you should make. The delay in my flight, I admit is my mistake, since I am the one who chose this airline at the beginning.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteJakarta to Padang
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Painfully long delay"

(Malaysia)

Trip Verified | Pekanbaru to Penang via Kuala Namu. Painfully long delay during transit in Kuala Namu, Medan. There were complaints about it in the past reviews, and the delay seems to have been very consistent if not worse. The airline seemingly waited until the seats were full to board. Loading/unloading of cargo baggage was seen to operate manually without conveyor, causing damages to the baggage. Those who travel with tight schedule and family are advised not to choose this airline. Besides safety, my hope for Lion Air is to be punctual in the future especially when catering domestic flight. Please make sure also that client's baggage was handled with greater care. Thank you.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RoutePekanbaru to Penang via Kuala Namu
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst flight"

(Malaysia)

Trip Verified | Jakarta to Kuala Lumpur. Flight delayed for more than 1.5 hours and this is not the first time. Even now I am sitting at Jakarta airport my flight to KLIA suppose to be at 2100 delayed. Lion Air management should take neccesary action to avoid this situation in future. The worst flight.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteJakarta to Kuala Lumpur
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"worst airline I've ever tried"

(Indonesia)

Verified Review | Denpasar to Ngurah rai via Bandung. The worst airline I've ever tried. Please anybody if you were having business trip or very tight schedule please please don't use this airline. It is not even professional one. Why? This is based on my experience. Delaying for more than 7 hours, no informing from the management, too many reason explained by the management, waiting for luggage like forever. Very terrible.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteDenpasar to Ngurah rai via Bandung
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not book a fight with you ever again"

(United Kingdom)

Verified Review | Jakarta to Bali. Despite the dire reviews, my wife and booked flights from Jakarta to Bali with this airline. Flight departure time was supposedly 5.55pm. At 5.25pm, the posted boarding time, nothing happened. Passengers shuffled their feet hopefully, then at 5.40 an announcement came. Due to ‘operational reasons’ the flight would be delayed by 2 hours! So we went back through security and got something to eat. Then 1.5 hours later, we negotiated security again and arrived at the gate - and there was a further 1 hour delay. But the man behind the desk couldn’t even guarantee that and so we left and caught a taxi back home, weekend ruined. Thanks you Lion Air, we shall not book a fight with you ever again. I knew this review will make no real difference to the shoddy way they treat their passengers, but if just one person decides not to book with them and instead goes with Garuda (like we should have done) then my job here is done.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteJakarta to Bali
Date FlownNovember 2017
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Take-off was smooth"

(Malaysia)

Verified Review | JT683 Lion Air morning flight from Surabaya to Palangkarya. Departed on time. The flight was not full, so all passengers were in the plane 15 minutes before departure. Take-off was smooth and the flight landed in Palangkaraya exactly at 7.50 am but landing was rough.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSurabaya to Palangkarya
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"extremely uncomfortable"

(Indonesia)

Verified Review | It is expected that Lion Air JT 955 (Lombok to Bali) would be late departure as most Lion Air flights are after midday. The two hour delay "for operational reasons" was expected however with no notification of the delay until you reach the airport always makes things frustrating. The biscuits and water for the children helped pass the time. However, when boarding, we all felt claustrophobic and short of breath. There seemed to be no air conditioning and the temperature in the airplane had each of us sweating profusely with most travellers only getting relief from using safety cards to fan themselves. Towards the end of the short flight it did really seem that we were cooking in the aircraft. Relief was only felt when getting outside the back door to get some fresh cool air. While I understand Lion Air is usually late other than if you catch an early morning flight, the travel conditions on this particular flight was extremely uncomfortable and unnerving for the family.
AircraftBoeing 737-900
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLombok to Bali
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no